1Good.Bet Casino Support and Complaints Thread

Hello, beautiful people! My name is Filipp, general manager at 1Good.Bet -  We are recently established Casino and Betting website with slots, live casino, roulette, table games, scratch cards, bingo and much more.

For us, it's a great pleasure to join LCB and its community. We trust that communication with players and like-minded people is key to bringing the best quality and enjoyment in iGaming entertainment! We are planning a great journey with LCB community providing you guys with exclusive bonuses, free tournaments with big cash prizes, VIP rewards system and much more! 

Even though our customer support is there for you 24/7 at [email protected] ,we are here to personally assist with any suggestions, ideas for improvement or complaints :) 

I sincerely welcome and wish all of you to have fun and good luck at 1Good.Bet !   

Welcome to the LCB forum, Filipp! Thanks for being available to assist our members! 

Very nice introduction! Your presence on our forum brought a smile to my face! We are delighted to have you here Filipp! 

Welcome to LCB forum Filipp, glad to have you here 

Welcome Filipp, nice to have you here 

Welcome to the best forum, Filipp 

Welcome to the LCB forum! 

Hello, I was playing this casino and won 6000 euro. I pre verified my account. Only after I made the withdraw they kept delaying my payment and asked for a selfie with my passport I instantly sent this. After I not heard anything for 4-5 days. Nothing was wrong the chat support said.

Until I received this email today.

This technical issue has emerged in the time frame from the 19th of December up until the 23rd. Due to this, we have had further complications with a bet and win results. Consequently, you and many of our customers have been faced with ANTIFRAUD system blockage of accounts until the misoperation has not been found and fixed. Firstly, we would like to apologize for this situation and for making you wait before our investigation to finalize. Secondly, we would like to express our gratitude for helping us become better and finding technical issues within our system. Unfortunately, since there was a significant technical issue with the wagering, bonus system and integration, all the bet and win results, according to our terms and conditions, cannot be considered valid. However, we understand our customers disappointment; therefore, we provide monetary compensation to all the customers in the time frame. You will be granted compensation in the value of your deposits and 200% on your deposit, as a gratitude for helping us find the bug in the system. Once again, we are very sorry for this situation, and we would like to kindly ask you to provide us with your Crypto Wallet details, so us to be able to transfer your funds to you. Additionally, we would like you to specify in the case of the USDT wallet whether it is a TRC20, ERC20, or OMNI. Thank you for your understanding and cooperation.

------ This is not even legal what they are doing. I think it must be an error I hope LCB can help me find out what is going on.

Hello Nicko12,

Could you please send us your casino username to private message inbox and we'll get in touch with the casino representative.

It has been sent.

Did you have any reply?

Hello Nicko12,

We are still waiting for a response from Casino. Once we get an update we will get back to you. Keep you posted.

Hello Nicko12,

We haven't got any response from the Casino thus far unfortunately. We will send them a reminder in hopes that we can get any feedback regarding this matter. Keep you posted.

Hello Nicko12,

We still haven't got any response from Casino Rep so unfortunately we are forced to close this complaint due to Casino unresponsiveness. 

Hello,

I got a responds on another forum it's really bad.

I hope you can punch them 1 more time.

Hello Nicko12,

They are unresponsive thus far. We will ping them again in hopes that we can get any update. Keep you posted.

Do they have an Dispute centre?

No update?

Hello Nicko12,

Sorry for the late reply.

You can get in touch with their Gaming Curacao License, and make a complaint to them, maybe it can be useful. 

Please visit their website and try to contact them. Hope that you can get an update as soon as possible.

Thank you.