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18bet Casino is one of the world’s premier online casino brands, owning Curacao and Malta licenses.

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The customer support department is expertly trained to deal with any type of complaints, questions or issues. All users can get in touch via the email address at [email protected], or simply click on the live chat function to speak to a live representative in real time.

Welcome to the LCB forum! We're happy to have you here.  

Welcome to LCB! Thank you for being available to assist our members! 

Welcome to LCB forum! 

Welcome to the Forum! It's nice to have 18bet Casino representative! 

I have decided to withdrawal all my balance - 3900€, because they started to reject almost all my bets.

First I was asked for:
1. A photograph of the front and back of my ID
2. I do not have utility bill with my name as I am living in house that belongs to my parents so they are paying utility bills, but I am sending you scan of car registration document from December as it is most recent document I could find with my name on it.
3. A screenshot of your Neteller account, with the page URL and your personal details (name, address, phone, etc.) clearly visible
4. A valid phone number you can be reached at:

Which I have provided. Then they asked for:
1. A screenshot of your Neteller account, with the page URL and your personal details (name, address, phone, etc.) with the drop down menu clearly visible (head icon)

And after that they asked for:
1. A self-certified photo of you (selfie), holding your ID document.

I have also provided them with selfie.
Next day I got this email:

Dear XXX,

We are reaching you to inform you that our Anti-Fraud Department detected that your IP address is already in use by another account.
In accordance to our policy your account has been closed and the total of your deposits, minus fees for administrative costs, have been returned to your Neteller account.

I have never had or used any other account with 18bet.com .
For me it seems like they are trying to avoid paying my winnings.

I am using DSL internet connection with dynamic IP (which means that everytime I connect to internet my ISP will assign me one IP from pool of IPs he has), so I am not sure if this could be problem. Therefore IP can not be even used as proof that I have used or made any other. account at 18bet.com . They did not provided me with any proof, but they only claimed that I my IP address is already used by another account, but I have never ever made any other account at 18bet.com ... so it seems like they are trying to avoid pay me winnings.

Hi playandwin,

Please private message me your casino username and we'll ask the Casino Rep to look into your account. 

Hello,

I've made a deposit of 50 € on 18bet.com, I didn't play any game. When I want to get my money back. They reject every time my request. They say that I must roll over my deposit to make it 250 €. That's impossible. 

All I want is to get refund my deposit.

Hi karius77,

Please private message me your casino username so that we can ask The Casino Rep to advise on your case.

Hi karius77,

Your account info has been sent to the Casino Rep. Keep an eye on this thread for the updates. 

18bet.com 18/6/2020witdrawer money until today .why 18bet playing customer?

As far as I understood you haven't received your payment yet. Please private message me your casino username so we can check on it with the casino rep. 

After depositing over €1700 at 18Bet and playing for over 2 months, I tried to withdraw the little over €1500 I had left in my account. However, after several days of waiting, they now rejected my withdrawal and suddenly removed €1300 from my account with the claim that I breached the "bonus manipulation" rules of an €80 bonus I received (despite me losing money while wagering the bonus and the bonus being nowhere near the €1300 they removed) over a month ago, which was wagered (at a massive loss) several weeks ago.

Their claim is that I dropped my "average bet size" by more than 75% , because I played one bet at €724 and then one at €40, which is not true since my average bet size at the time was <€80, so it was not even a 50% drop. On top of that, they claim that I placed 1 (lost) bet for €40 on the NHL with a soccer bonus (I am not sure how that is even possible).

However, that is not even the real issue. They further claim that my "balance has been restored to the balance that you had before claiming the bonus", which is simply not true, since my balance before claiming the bonus was €1382. Moreover, I had net losses of several hundred euros during the period where the €80 bonus was wagered, which is obviously very far from the €1300 in winnings that they suggest.

Overall, 18Bet just removed €1300 from my account with the claim that I "manipulated" an €80 bonus, despite the fact that I lost several hundred euros while wagering that bonus. I have no clue how they reached the €1300 amount or how that is supposed to make sense in any way whatsoever.

I can only encourage players to stay away from this casino

P.S. 18Bet did not raise any issues at all while the bonus was being wagered or in the weeks after the bonus had been wagered. It was not until I tried to withdraw my money from the account that they suddenly claimed that I "manipulated" their bonus when, in fact, I lost an amount much larger than the bonus while the bonus was being wagered.

Hello nicklas17,

First of all, welcome to LCB! Glad to have you here.

We have to ask: did you share with us your advice to players to avoid this casino, or do you want us to contact the casino?

If the casino's decision on your case is final, we will be unable to assist you.

Thank you for understanding.

Hello nicklas17,

We will close this complaint and consider it Resolved. If you get back to us, we will reopen it.

Thanks for understanding.