Sloto Cash RTG???

Every other time I get an ACH or wire transfer, the processor sends me a payment advice, confirmation notice or something. 

I still have no funds, no messages and zero emails today......

Just another empty broken promise.

People, I would NOT recommend you deposit at Slotocash...because they are not paying their players. I am with patrick, going to file complaints on any casino watchlists I can find although I'm sure it won't do any good retrieving funds.  Today is the 5th business day of the 2nd request to receive a $1500 withdrawal I initiaited on 10/9.  I've never had to wait this long for funds...and their support dept is very sly in giving us the hopeful news that our withdrawals will be processed...but they have "problems with their processors".  I am not getting my emails replied to any longer (I have been extremely courteous and polite in my queries to them) and basically have reached the end of my patience meter at the 10 business day timeframe.  I supported them initially, advising a few people here to be patient while they work out the kinks but I believe I was just being strung along now, just like everyone else. Such a pity...I was looking forward to ongoing play there. 

Soooo...just sayin'.....BEWARE of this casino, for now.

Tonight's drama.  Now they don't even know me or have my records...

A chat operator will be with you shortly.
You are now chatting with 'Dan'
Dan: Welcome to Casino Support. How may I assist you today?
patrickcrain: patrickcrain [email protected]
patrickcrain: I want to know where my wire transfer of 1500.00 is?
Dan: Let me check your account. One moment please.
Dan: Did you sent us the security documents?
patrickcrain: you must be kidding
Dan: To process your recent withdrawal request, please send us a copy of an official ID, a recent utility bill showing the address
registered on account and a copy of the front and back of your credit card that you will use to deposit. (black out
Dan: the csv code and show only the last four digits of the card)
Dan: Please also complete our (add link here)
Dan: this confirms you made the deposits and allows us to process your withdrawals without any problems.
patrickcrain: Are you kidding me, I have cleared that up weeks ago
patrickcrain: through [email protected] and Amy has processed my APPROVED wire transfer 5 business days ago
patrickcrain: Now you tell me this? again
patrickcrain: Supervisor requested, can I speak to a supervisor?
Dan: Sorry for confusing you. After the approved procedure it needs from 5 up to 10 business days for money to hit your account.
patrickcrain: Please provide me with the processors payment advice or confirmation number
Dan: I wish to assure you that your money are safe.
Dan: Indeed your Wire transaction has been approved.
Dan: And it will hit your bank account.
patrickcrain: I want to believe you
Dan: I forward a request to our Accounts and you'll be notified within a tracking number and via e-mail within 24H.
patrickcrain: Hoping your failure to even know my documents are on file is not ominous warning
patrickcrain: I know it is not your fault personally Dan.....
patrickcrain: But your system really seems faulty
Dan: Is there anything else I can help you with?
patrickcrain: I hope Amy has positive news tomorrow, and not another excuse
Dan: Thanks for using our live support. Feel welcome to contact us back at any time. Have a nice day!
Chat session has been terminated by the site operator.

Chat Window Page 1 of 1

OK it sounds like I'am not the only one having issues getting my money. Is SLOTO CASH affilitated with RUSHMORE? I have been waiting since the 21 st of SEPT. I just received an E-Mail saying it was returned. But the day before I got that I was talking on chat with them and they said it was not even sent yet should be some time that week. Makes me think some thing is going on with our whole playing system! Any suggestions?

Not the news I was looking for...... Still no wire transfer from Slotocash/Deckmedia.

And, to complicate things.
They have now overbilled my credit card, and POSTED 4 deposits I did not have credited to my Slotocash account. After assuring me they were= pre-authorized transactions and not real deposits.[/b][/b] What a joke, now they are stealing from me. And when I called my bank, they informed me I must get a police report to have them reversed.... What a nightmare this casino is......
_____________________________________________
Dear Patrick,

We are extremely disappointed that the funds have not yet hit your account, along with many other members.  Unfortunately we are at the mercy of the payment processor. We were told that the funds were delayed due to compliance checks and that our members would get the funds on Monday.  All I can do is apologize and confirm that the funds were processed and no matter what,  you will get the funds owed to you.

Please feel free to contact us if you have any additional questions.

Sincerely,

Amy
______________________________________________________


Dear Patrickcrain,

I am contacting you regarding duplicate charges on your credit card. The transactions were denied but due to pre authorisation they are showing on your credit card statement in a pending state. The transactions will go to declined shortly and in the meantime we will contact our credit card processor to push the transactions to denied.

We thank you for your understanding in this matter.

Sincerely,

Amy
__________________________________________________________________

As you can see, my bank account shows the 4 transactions posted.
Slotocash/Deckmedia has LIED once again

Hello SlotoCash,

You advised that these pre-authorized deposits would NOT post.
They have actually posted as withdrawls from my bank.
I NEVER RECEIVED THESE DEPOSITS ON MY SLOTOCASH ACCOUNT.
All 4 were declined, review my deposit history.......
Yet your processor has posted these as actual withdrawls from my bank account.

You owe my slotocash account these deposits, and the bonus rate offered as my 4th deposit....  What do you plan to do??

Since you have no phone support this is rediculous and very frustrating.....  Patrickcrain


10/31/2011  XX9398 CHK PURCH PIN 10/28 22:11 backuphomebusiness Nicosia backuphomebusi 39.97     
10/31/2011  XX9398 CHK PURCH PIN 10/28 21:01 backuphomebusiness Nicosia backuphomebusi 39.97     
10/31/2011  XX9398 CHK PURCH PIN 10/28 21:01 backuphomebusiness Nicosia backuphomebusi 39.99     
10/31/2011  XX9398 CHK PURCH PIN 10/28 21:54 backuphomebusiness Nicosia backuphomebusi 39.99   

          This is absurd,  to keep "blaming a processor"  I'm sorry but that old refrain is getting pretty @#$%^&*  tired.    My God,  it would be simpler just to mail cash.  Patrickcrain,  thank you for the warning about them.

I wanted to report some GOOD news about Slotocash for a change.  After 3.5 weeks of frustration and what I thought to be stall tactics by this casino, the $1500 finally hit my account just moments ago.  Ms Amy, who I've had some "intimate" email correspondence with the past couple weeks, enlightened me on things going on behind the scenes and as of this morning, the owner of the casino had gotten involved with this huge processor fiasco and that all players were going to get paid within the next 1-2 days.

It was as frustrating for them as it was for us and I apologized for being so cranky and untrusting but when you have that much money on the line, hard just to sit by all happy-go-lucky when you may not get your winnings!  In any event, I think I will continue to deposit here, at least, will give them another chance should I win anything worthy of a withdrawal and I hope those of you who had some similar experiences with them will also give them a chance, especially once funds hit your accounts too.

Here is the latest...
___________________________________________
Dear Patrick,

Thank you for contacting us.

We checked the transactions processed by us and only one is showing as complete. I contacted the processor and they told me the transactions were made at goldstream casino. If the transactions were declined then I recommend contacting goldstream casino to resolve the issue.

Also regarding your withdrawal, can I ask if the funds have hit your account today?

Sincerely,
Amy
_________________________________________

NO, I have no account at this other casino, in fact I have never heard of them. And, I have made no attempts to deposit with any other casino than Slotocash. Someone stole 4 posted transactions from my bank account.

LOL

A new story, after they wired me the 1500.00 four weeks after winning.
They still have not made right the processor's 4 $40.00 withdrawls.
Someone owes me $160.00 is all I know

Today is my birthday
They sent me a 150% bonus code, and a free chip for five dollars.
I ponied up another 40.00, and lost the 100.00 in quick fashion.
So, I used the 5.00 free chip
Within 20 minutes I hit a "Random Major Jackpot" of $1,300.00
About ten minutes later, I hit the required playthrough.
They took back 1300.00 and adjusted my credits to 100.00.

Strange, while playing hundreds of hours on my real money, I have not hit any "Random Jackpots". 
Then all of the sudden, now I hit one, and can't keep it????
Just more bad luck, at SLOTOCASH CASINO I guess?????
Not several incidents isolated and all legitimately explainable.

RTG should be doing a better job of protecting their name, if it is a good name still.