Sloto Cash RTG???

    Greetings from Deckmedia Team,

    This is Paul Art. As you may already have heard in my previous newsletter, I am the new affiliate director at deckmedia.

    First off, I would like to say I am having a great time working at Deckmedia. So many good things going on and so many great people in action doing a lot of hard work to put the Company in a privileged position.

    This makes me wonder if you are ready for some really exciting news? I hope so because I am as excited as you will be in a few seconds!

    Sloto cash will become RTG next week!
Yes. You heard it loud! We are a few steps away from completing the full software integration which will go live next week! Due to the switch we will be unveiling a new marketing line including new promotions, new creative and new tracking links, new members area and of course ALL PLAYERS WILL BE ACCEPTED again!

Got this from CM... What do you think???

this is a great news for me personally, I love slotocash, but I couldn't play with Rivals.  Hopefully, they will take me when they become RTG

Yep, just heard about this myself. And this is good news for all US players as they will be accepted by the casino. Also, I read that they are preparing many new promos, and that new games will, of course, be featured.

It's a big loss for Rival, though - SlotoCash was one of their best known skins.

This is news to me and i for one am glad to see it convert to RTG.  I miss playing at Rival casino but what can you do. One more casino for us to play at. Does anyone know what the grand opening date is?

I'm seeing a possibility of being available from Tuesday.

blue

I think this is awesome news!!!!!!!!! Bring it on with the RTG's for US players!! Thanks Slot for the heads up!

Another day - Another dollar loss to yet another RTG casino.

wish vegas regal would change 2

The day has come: Sloto’Cash is now officially an RTG Casino!



You can now download the new software from our new homepage: www.slotocash.com

I posted these in the ND section

NDB31 

and

SLOTO7

Just got off the site and spoke with a rep. Here's her take on the NDB.


A chat operator will be with you shortly.

You are now chatting with 'Alicia'

Alicia: Welcome to Casino Support. How may I assist you today?

you: trying to redeem the code ndb31 and it won't allow me to.

Alicia: The site you received the email from is an affiliate to our system, and the bonus offered by them is not available at this time.

Alicia: It might be offered later on though,

you: ahhh, could be cause you're still new?

you: to RTG, I mean.

Alicia: We only offer the Free $7 Welcome Bonus for new players, according to our official site, guaranteed.

you: that doesn't redeem, either.

Alicia: May I please have your account username (login) or email address?

you: regicana

Alicia: Let me check your account. One moment please.

you: K

Alicia: The Free $7 Welcome Bonus is available on your account now,

Alicia: Enjoy it, we wish you a pleasant experience at our Casino,

you: Thank you, Alicia. Is that something I should be able to do, or will everyone have to go thru a rep?

Alicia: Some players experience difficulties claiming this welcome bonus, but others are able to redeem it as soon as they log in

you: ok, thank you, again...

Alicia: In case there is an issue, sure we are here to help you at any time

Alicia: You are welcome

Alicia: Should you require any further assistance, please don't hesitate to contact us.

Alicia: Thank you for chatting with us. I hope you have a nice day


Maybe they need a little prodding?

I was able to use SLOTO7 with no problem. But I notice here that the other code that does not seem to work is shown as NDB31 and in Luckynn's thread regarding this casino the code is LCB31... perhaps that one will work? I don't want to do 2 chips in a row so I don't want to test it out. Good luck.

katt

Neither one works for me... just lucky, I guess!

toooo true katt

I also could not use the code for the free $31. I did a live chat, and Camilla told me that the system would not allow her to redeem the coupon on my account. She said it might be because I downloaded through the wrong link. I cleared my cookies, history, etc on my computer before I did the download, and I certainly clicked on the right link. She added the $7 to my account (without me even asking her) and said good luck and left chat. Didn't hit squat on the $7. If somehow the $31 code begins to work, I wonder if those of us that were not able to use it now, will be able to use it later??

I am just wondering if these accounts don't seem to be from LCB link because the accounts were transferred from the old Rival software by the casino and not directly set up using the LCB link?

Normally when we download from LCB we also set up the account at that time through that link. Now we are only downloading the software, but not setting up new accounts.

katt

RTG slotocash started really bad! I can not redeem any coupons ... even from the $ 7 ... even the bonus for depositing the website ... nothing ... the chat does not respond ... return all the emails back ... I do not like

everything was great, but they didn't offer no comp pts which was the only thing I didn't like about.

i read the post for the no deposit bonus and it said for new players only maybe if you have a old account already and u try to use the lcb31 then u dont get the bonus but $7 instead

Warning:
I made a credit card deposit on the 12th, and won.
Entered a 1500.00 withdrawl
I submitted my complete security form and documents via email on the 13th.
3 days later no reply, no acknowledgement.
I contact deckmedia/slotocash and the rep tells me documents take 5 days to look over and approve.....
I have accounts at 4 other groups/with 9 other casinos, all approved my documents the same day I submitted them. Kudos to Rome, The Virtual group, Club World, etc.... Sad that Deckmedia would think dragging out my win withdrawl is legit. Meanwhile, the status of my withdrawl is in limbo for no reason. Then the ACH I requested will take how many days deckmedia????? You take 5 days to look at my documents, when can I expect my payout?????   Login name: Patrickcrain

OK, after some very recent email correspondence with SlotoCash support this morning regarding the ACH wire withdrawal I have in process, I feel <slightly> better about receiving the funds without any problems.  They reassured me that nothing was wrong with my doocuments/request and this is why it is taking slighter longer than "normal" to process withdrawals: "we recently had a number of wires frozen by the US, due to all international wires currently being subject to investigation. This means that for this month only withdrawals will take slightly longer. However your withdrawal will be processed this weekend and the funds should not take the time quoted by support, this is just a precautionary measure."  They also went on to say that they hope to have the check option available to us USA players very soon.

So, patrickcrain, perhaps this is the issue with your withdrawal as well and I ask you to be a little more patient and allow them to work out some problems since they are rather new to the RTG platform.  Hang in there...and I'll be sure to let you know when I've received my funds!

I think it must be a new player thing because I didn't have a slotocash account before and I got the $31 just now.  let's see if it wins anything, i'm gonna use it to try out the new monster mayhem game

please be careful as I got screwed.

after the first 7 bonuses and no win, I claimed the 100% bonus and met playthrough, I thought with a balance of close to $2000.

Only to find out that "this slot bonus", the only one with different terms, didn't include real series so I forfieted all.

read the bonus terms on every bonus you redeem after the first seven to avoid my loss of winnings.

sorry footdr that's awful.  i didn't last 5 minutes there, fyi.  i'll be waiting to hear about the withdrawals from the above posters before depositing.

Sad to report that Deckmedia/Slotocash has still not even responded to my emails. I used only the 400% welcome bonus, and played all eligible slots.
There should be zero issues processing my withdrawl of 1500.00

When I entered a chat window today, the rep Michelle kept me waiting for 15 minutes looking into it. She then told me my patience was appreciated. After 30 more minutes she came back and said they did not get my security forms back, which I have previously sent twice.

Rediculous excuses for a week now, and zero progress

I just received this email from the withdrawal I submitted on Oct 9th so....I am confident at this point that they DO pay out but will withhold final excitement until I see the funds in my account!

Dear XXXX,

Your Payout of 1500 USD for Account ID xxxxxx has been processed. Method: Manual-BankWire

We thank you for your continued business and are always available if you should have any questions.

Website: http://www.slotocash.com
Email: [email protected]
Phone: 


Thank you for your patronage.
-The Staff at Slotocash Casino-

I think you guys should send them an email regarding comp pts.  Rival comp and RTG comp are completely different.  1000 pts = $1 for rivals, 100 pts = $1 for rtg.  Slotocash RTG now has 1000 pts = $1, we get only 1/10 of the comp, if you know what I mean.

I had some positive email correspondence with a support person at Slotocash today and I'd like to pass it on to folks here because I really believe this casino is trying very hard to gain confidence from their past, present and potential customers.  I never had any problems with them as a Rival casino.  Zuga, I hope it was ok that I suggested they contact you or the appropriate person here in order to perhaps gain an account representative for their new RTG casino.  Its a win-win for everyone if we can get good reps on board right?!

"Dear xxxxx,

Thank you for letting me know about the complaints and for your support. For sure we encountered a lot of problems with the switch which we did not anticipate. This was compounded by a recent seizure of funds by the US authorities which meant re-issuing  withdrawals to previously paid members. We are aware of the complaints and we intend to make sure we resolve all issues, so that our members get the service they are used too.

Again thank you for your support we appreciate it during this difficult time and I will make sure we get someone to visit the forum. Please feel free to contact us if you have any additional questions.

Sincerely,

Amy

---------------Original Message---------------

From: <me>
Subject:
Re: Your account (LTK494019575486X) 

I appreciate your prompt communication and look forward to continued business with Slotocash!  I belong to a large gambling forum (several thousand members) and we share a great deal of information about the casinos we play at...both positive and negative experiences.  Some folks are grumbling about Slotocash already as far as lack of communication as to the status of their withdrawals and a few other things (including the time it is presently taking). Initially, I was a little concerned as well but the past few days I have been reassured.  I posted a reply to the forum yesterday and asked members to be patient with Slotocash while you work out the kinks since converting to the new RTG platform.  It would be really helpful if we could locate an account representative who wouldn’t mind being available to us on this forum to assist and answer questions.  Perhaps someone could check us out?  It would REALLY be to Slotcash’s benefit to have a presence there (to generate more business for you and assure your reputability).  https://jswqzs.com/  They are one of the best gambling forums on the internet...in my opinion.  If you think someone within your marketing/account rep dept would be interested, I can put them in touch with the appropriate person at this site.

Thanks again Amy!
<me>

Spare me the happy shiny glittery news....
After 9 days of sending my documents to five different contacts, SlotoCash.com still says they have no record of my documents.

Funny thing is I asked for a supervisor, and was given Anna who really seemed helpful 3 days ago.
She gave me her personal email address.
She told me she had gotten all my documents, and they looked good.
They should look good.... They are high quality PDFs

She said she would forward them to the security support department that day, and not to worry.

3 Days later, the entire staff at the chat line still says, the security and support departments have no record of getting my documents.

Of course, I re-sent them. For the 9th day in a row

Just tell me when all of the funds ACH to your account hymacaw, the rest is useless banter, and wishful thinking at this point.

What a nightmare patrickcrain.  Why don't you email Anna again - perhaps she will help you again.

blue

I guess this is some progress:


Dear Patrick,

Regarding your recent withdrawal, we use an automated system and for some reason it failed to request or capture your bank address which means I am unable to process your wire. I would kindly ask that you send me your bank address so I can process your withdrawal.

Apologies for the error and we are working with RTG to make sure this does not happen again.

Should you require further assistance or information, please reply to this message or chat live with us 24/7.

Sincerely,

Amy

________________________________

Of course I promptly provided them with the bank street address they asked for, along with a screenshot of the original ACH withdrawl request screen details....

Since tomorrow is Friday, and they are 14 hours ahead, either way, I am guessing I will get a wait until next week to hear the next issue emails dragging the process into a 3rd week.....

Patrick, I got the same email this morning, needless to say, I was not happy.  Amy also emailed back after I provided bank address to assure me that the withdrawal had just been reprocessed (within 30 minutes of initial correspondence) but she would not/could not tell me how much LONGER I would have to wait for funds.  I expressed that I was losing faith in the possibility of any future deposits with them because of what I "usually" consider to be stall tactics, so I guess I'm in the same boat as you now...will wait and see since we can't do anything else about it!  I'm glad you at least received some correspondence with explanations.  Hopefully you & I will have funds in our accounts within 2-3 business days.

Hymacaw.....  Just curious if you have seen the funds arrive yet?

They approved my withdrawl, and updated the withdrawl status to approved and processed. And said it takes 3-5 business days. Since yours was approved on 10/09/2011 it really makes me wonder.....  In their system it looks like I have been paid, when I have nothing yet.

And, yes, taadaa I agree.
The comp points make no sense there.
I played for 19 hours straight at 1.50 to 3.00 per spin and accumulated only 800 points, and those are not even convertable into any cash for some reason.   First RTG site to do that to me ever.

I just wrote to slotocash about comp pts and I hope you guys will join me to do the same because they might not consider to change it if I'm the only voice.  Anyway, they used the same comp pts system  in Rivals and RTG.
Rivals- 1000 comp pts = $1
RTG- 1000 comp pts = $1
while most other RTG casinos  have 100 comp pts = $1
I have made around $500 in deposits already, but my comp pts not even enough to redeem for $1 now, lol.

did any of you write them a complain about comp pts yet?
I did last nite and I received an email from them earlier today,

Thank you for being part of Sloto'Cash Casino!

I want to take a moment to thank you for your visits.

We are looking forward to see you again at our casino lobby and are happy to offer an exclusive coupon for you today.
Redeem coupon code  5CHIPETXT7      for a  $5  Reward bonus . Hope you will enjoy playing our games.

Good luck and have fun!

Should you require any further assistance please don't hesitate to contact us. We are more than happy to assist you.

With best regards,


Nick

Customer Care Manager
www.slotocash.com

you might get free $5 if you do, come on , let's do this

I plan to once they PAY ME

LOL

Like Teddy KGB says in Rounders......

Pay Him, Just Pay Heeeem  Pay Dat man his money

I sent mine in TAAADAAA!

katt

Update on my email to SlotoCash...

They did not give me a $5 comp, but they did request I send them a list of casinos that do offer the 100 pts = $1... I sent a list of 9 casinos that have it and told them there are many more... it said they would take that list to management and see what they could do.

Hope they do get the message.

katt

Tomorrow makes 5 business days since my wire transfer was supposedly approved and submitted. I was told the funds would arrive tomorrow at the latest. 

Has anyone ever used this site, for keeping RTG casinos in line?

http://www.centraldisputesystem.com/

I do not want to file a claim, but after this long they have me worried about fraud....... Hopefully tomorrow my bank account shows a wire transfer deposit. I have never had a such recognized casino take this long.

Hey patrickcrain, I have had many RTG's take the longest time possible for each step of the process and have usually been told on wire transfers that it could take 5 - 10 business days to hit my bank... has never taken more than 3 - 5 to actually get there, but they have all gotten there in the end.... I think they should have some kind of tracking number or something, a transaction number? Perhaps something you can get from them to prove they actually sent it and that you can check later with your bank? Perhaps...

katt