Slot Madness - give them a warning sign!

Hi gang,

I do not mind if it is a casinos policy to take 4 business days to fulfill a a withdrawal.

If you like Playtech that is just the way it goes. But for RTGs:

You feel like beeing BS´ed!!!

Take a look at this conversation with "Sean" from Slot Madness.

A site operator will be with you momentarily. Please be reminded, in order to ensure your future deposits and withdrawals are processed efficiently, it is very important to verify that we have your current personal information updated in our system along with any documentation necessary for withdrawals. Thank you for your cooperation.
Thank you for using our LiveChat Service. This is 'Sean'. How can I help you?
Sean: Hello, Welcome to Slot Madness Casino! How may I help you?
you: Hi Sean. What is the status of my withdrawal?
you: Are you still there?
Sean: Yes I am
Sean: Please hold while I check your account, thank you for your patience!
Sean: May I please have your username?
you: furioso
Sean: I am working on your request. Thank you for holding!
Sean: There is one approved for $150 in February the 16th
Sean: That one should be send out very soon
you: and "very soon" means?
Sean: I will notify the accounting department so they can get in touch with you to give you the payment details in the next 24-48 hours
you: by the way...i only withdrew 100. are you sure you checked the right date?
Sean: Yes, I am pretty sure
Sean: The one you are talking about is for $100 and it is pending, you requested this on Feb the 24th
you: that is the one i am waiting for
you: just checked account history. there is no entry for feb 16 th
Sean: It has been only 4 business days
Sean: Actually you are correct
you: other casinos do this in 4 hours
Sean: That was another transaction. Bonus money that was removed in the past
Sean: This is Slot Madness Casino, and that is how our accounting department works on its payments
you: i didn´t mean to offend you. but i am used to a other performance by slot madness.
Sean: This is how we have always worked for the past 10 years
Sean: It does not offend me at all
Sean: The one you requested on the 24th will be approved within the next 6 business days
you: first 24-48 hours now 6 business days?
Sean: It has never been 24-48 hours
Sean: That is when I thought you had an approved withdrawal
Sean: Which is not the case
Sean: I gave you information based on a withdrawal that was made because you used multiple free bonuses
Sean: Like I told you before
you: What has your accounting done then? I am a registered member with deposits and withdrawals in the past
Sean: The one requested on the 24th of Feb
Sean: Will take up to 10 business days to get approved
Sean: I was explaining, it's been only 4 business days
Sean: You have to wait another 6 business days to have it approved
you: Sean, what multiple bonuses do you mean? i didn´t even get a free chip for my birthday from you?!
Sean: 2/12/2010 6:47:39 AM 19964 Coupon redeemed  5HEART
Sean: $5.00
Sean: 2/13/2010 3:55:31 PM 28234 Coupon redeemed  PDJND
Sean: $30.00 
Sean: 2/14/2010 10:08:11 AM 29498 Coupon redeemed  MCND1
Sean: $30.00
Sean: 2/19/2010 7:55:11 AM 70019 Coupon redeemed  5TRITON
Sean: $5.00
Sean: 4/3/2010 10:47:56 AM 363700 Coupon redeemed  SUPP5.12
Sean: $5.00
Sean: 4/12/2010 3:25:36 AM 369102 Coupon redeemed  25NDCD
Sean: $25.00
Sean: 12/7/2010 5:03:29 PM 531931 Coupon redeemed  DECEMBER2010
Sean: $25.00 
Sean: You don't remember doing those free bonuses in a row before your only deposit?
you: You must mix up some accounts. I deposited before and withdrew before.
Sean: Your user name is Furioso correct?
you: correct. but not only with slot madness.
Sean: This is Slot Madness we are talking about sir
Sean: Not other casinos
Sean: This is the customer service line for Slot Madness
Sean: And I am looking at your account in Slot Madness
Sean: Is there anything else that I can help you with?
Sean: Since I am not receiving any response from you, this chat will be closed, if you have any other questions please contact us back right away to our Live Chat, Thank you for your time and have a great day!
you: so where is your point? you will remember your promotion from 2010 and that i actually won from a free chip, made my identification deposit and you sent me my winnings.
Chat session has ended. This may have been a technical error.
You are not currently in a chat session.

This guy actually threw me out of the chat!!!

Do not worry about my money. From now on I will chat with Sean and his friends at least 3 times a day. Hell, I even chatted my money out of black cat casino.

I'm hearing complaints about Slot Madness on other sites, especially since they have been recently bought out by Ace Revenue Group.

Hi guys,

we got Ace Revenue Rep here on board : Silver Oak/Royal Ace/Planet 7 Casinos, they might be able to help.

Or PM the Rep Here

cheers
Zuga

it takes 7-10 business days to get your withdrawal approved, then
it takes another 7-10 business days for payouts maybe sent.

I had a small withdrawal there, and it's been 13 business days after the approved date, I still have not received my winning yet.  I contacted livechat twice and met Alex both times, her famous response was "you will get your winning in the upcoming days", upcoming days is when???, I asked her why it's been more than 7-10 business days, but I still haven't received my winning, she said, 7-10 business days is just the estimated days, it could take longer than that, lol.  I knew they are slow in payout, I chose to play with them, I shouldn't be complaining, but at least they should pay their customers out on time, according to their payout schedule, especially we would have to wait for that long (1-2 months)

I was just composing a PM to the casino rep here, while I saw a new mail from them saying that the withdrawal is approved and should be in my moneybookers account within 4-6 working days.

Good news is that the casino rep must follow what is going on here on LCB. It defintily wasn´t this CS (should read CBS with B standing for Bull) person.

I wil keep you updated.

please keep us updated
I might just send a rep a pm as well, but wait to hear your case first.  gl

you: hi
Paul: Hello, Welcome to Slot Madness Casino! How may I help you?
you: my withdrawal was approved on 2/11 and it's been 15 business days already, I still haven't received my winning yet
you: username is riceman
Paul: Please hold while I check your account, thank you for your patience!
Paul: I'm sorry about the delay with your withdrawal. It's not been sent I'm afraid. My manager will escalate the issue to the withdrawals department to see what's going on and speed up the process. Unfortunately that's the only thing that we can do since we don't process the withdrawals in customer service. Please send an email to the withdrawals department and you may contact us again on Tuesday to check for news on your withdrawal.
Paul: payouts@ slotmadness.com 
you: thanks
Paul: You're welcome

Oh Taa,

if I were paranoid, I would say they have a very nifty scheme:-)

If you copy/paste the email addy from the conversation, you will have a blank space between the "@" and "s". So your mail goes to Nirvana. That would be really, really mean.

And they shouldn´t get a warning sign but a FY-sign!

Let us just hope benevolently that this is only an expression of the intellectual capacities of their customer service.

Dear XXXXXXXXXXX,

Please be advise that your payment for $230 was already deposited into your Quick Tender account . Thanks for your cooperation and understanding during this payment process. If there’s anything else that I can help you with , do not hesitate to contact me back.



Sincerely,



Claudia Villa

ACCOUNTING DEPARTMENT

Email: [email protected]
Phone: 1- 8.77 7.676.926 – Ext.7168

OK, I learned from Taa that it might take some time. So I gave it to them.

After 12 days I contacted CS again and they left me alone in the chat ...again!!!

Look at this:

A site operator will be with you momentarily. Please be reminded, in order to ensure your future deposits and withdrawals are processed efficiently, it is very important to verify that we have your current personal information updated in our system along with any documentation necessary for withdrawals. Thank you for your cooperation.
Thank you for using our LiveChat Service. This is 'Amanda'. How can I help you?
Amanda: Hello, Welcome to Slot Madness Casino! How may I help you?
you: Hi Amanda! I would like to know about my withdeawal I am waiting for.
Amanda: Please confirm your username and phone number
you: XXXXXXXXXXXXXXXXXXXXXXXXX
Amanda: Please hold while I check your account, thank you for your patience!
Paul: Your withdrawal was approved on 3/3/2011 . After the approval the funds will be sent within 10 business days
you: so today is the 14 or even 15 (depending on the time zone:-)
Amanda: Thank you for holding. I will be with you in a few moments.
Amanda: I am sorry for the delay. I will be right with you.
you: np
Amanda: I am sorry my Pc froze
Amanda: Let me look into that for you
you: and?
you: are you still there?

I will pm the rep now and / or dispute regulation.

rokko,
contact support in the early morning from 9:00 am-1:00pm eastern time, that's when the payout people show up and usually support will get a straight answer for you or the payout people will step in and answer your questions/issues you have.  If you contact livechat at other time, you won't get the answer for ur questiion, even the PC of  this CS above was not frozen, he/she might just tell you things you already know, like yeah your withdrawal was approved on bla bla bla, it takes 9 months to be approved bla bla, 9 months to get paid bla bla bla.

Taaadaaa good advice i eventually got paid from Slot Madness took me about 3 weeks.

Hi Rokko,

Thank you for contacting me. I am very sorry for the inconvenience that this has caused you. I am in the process of finding out what happened with your withdrawal. I will get back to you as soon as possible.

Best Regards,
Niti

Good news!

Today I received another PM from Niti and my payment was in my moneybookers account.

I want to thank Niti personally for the support and want to express that I am happy to have him here on our forum.

But I still do not understand what drives decent casinos to enstrange paying customers with inferior (standard) online support and withdrawal policies that remind you of the early 1990s. Hint: There is some competition  out there:-)

Yet, I might deposit there again. The slots are good and I know now of our Niti.

Thank you! If you have any further questions or escalations please contact me directly.

Niti