Diceland Casino

I followed the link from jswqzs.com for the $12 no deposit bonus and this is a copy/paste of my conversation with their live chat:

Devon1 23:39:37
Hey there! How's it going?
Devon1 23:39:39
We have AMAZING BONUSES for first time players!! Let me know if you would like to hear more!
tkbell 23:40:02
isn't there a $12 new player bonus?
Devon1 23:40:17
We don't offer freebies but I got a sweet bonus in store for you for just a minimum investment with us
tkbell 23:41:00
http://www.dicelandcasino.com/landingpages/DICE500/?sourceID=1012658 shows $12 free
Devon1 23:41:17
that's cool
Devon1 23:41:18
and?
Devon1 23:41:29
why should I listen to them?
Devon1 23:41:38
tell them I'll send them a virus
tkbell 23:42:14
uninstalling. i've never had such a rude casino rep. i will be copying this text. that is just awful of you to be like that.
Devon1 23:43:12
oh
Devon1 23:43:14
please do that
Devon1 23:43:18
and tell anyone from that website
Devon1 23:43:21
to never set foot here
Devon1 23:43:28
you'll do me a great favoer
Devon1 23:43:36
I will never honor your free chips
Devon1 23:43:57
make a deposit once in your life
Devon1 23:44:00
won't kill you

And then he logged me off of the casino

I am so sorry you were treated like that tkbell and very glad you posted it! I for one will boycott them for that behavior... would be good to send that chat to a manager at Diceland and perhaps they will do the right thing and shoot him at dawn oops I mean fire him...

That is disgraceful tkbell.  I agree you should send that chat to them and complain.  It's outrageous.

blue

Thank you Noah for responding so quickly to my message.  Much appreciated.

blue

Wow, up until a year ago I played at Rome and Diceland all the time.  Til this day I think they have the nicest customer service people so I am shocked.  Let me say I only quit playing there because my bonuses went down the tubes not because of the people.  When Noah says this problem will be taken care of u can believe him.  He is a top notch direct  customer representative here at LCB.

Thank you Noah. I had sent an email to support but got no reply there and somehow my welcome email & the one I sent disappeared from my email account without me deleting them. (weird I know)

keep us updated tkbell,

I agree with everyone here that this CSR should be fired, period.

I haven't heard back from anyone yet on the situation. I have been playing online casinos for years and have never had such an experience.

Oh my gosh! It seems that not only was the casino rep rude, he blocked my account! Thought I would reinstall, log in and see if I had anything waiting on me after this ordeal only to find my account blocked.

Well, still blocked from casino. Not one single reply to my emails and no word from Noah. I guess I will give up on this casino and move on. How crazy to be BLOCKED from somewhere I've never even played at and was blocked by the rudest casino rep in the history of my gaming experience!!!

Thank you Blue. I just can't believe even the emails I sent to their support went unanswered. I will wait to see what Noah comes up with. In the meantime, it's off to play other casinos

Well it's been 5 days. The worse part is that the casino itself never replied to my emails. Account still blocked. No word from Noah. Normally I wouldn't push the issue on something like this because I am a depositor at casinos I like and am not one of those people just looking for free play but my conversation with this casinos rep is in black & white for everyone to see so I don't see why it should take so long to resolve. I sure wouldn't allow anyone to talk to me like that in person which is what makes it hard to swallow when there is nothing I can do about it. I am new to this forum and it's a shame that my first comment has to be over something like this.

Hi Guys,

First off, I apologize for the lack of response, I said I would update once I have more information, and I am doing just that. No one emailed me although I have posted my email here: [email protected] - please feel free to use it for any reason, question or issue.

The CS could only be fired by the owner and it took a bit of time to conduct the investigation, we do not fire on the spot but investigate the matter fully.

I'm pleased to tell you that Devon IS getting fired, and will be leaving by week's end. Please believe that that is not the type of Customer Service we want any of our players to receive.

As for the account being blocked, I will speak to the Casino at once and see that it is unlocked,  I asked before that you receive that bonus plus compensation, I will see to that as well.

tkbell, I'm truly sorry you had to wait on my reply, but I try to update when I actually have news, I was by no way forgetting or ignoring this. Please next time, if you think I am taking too long, feel free to email me and as others I'm sure have seen, I answer very quickly. 

Kind Regards,

Noah

Thank you Noah. Once again, a very speedy response to my message.

I'm thrilled to hear that Devon is being fired.  He certainly deserves it.

blue

I am just beside myself with happiness for this result... I feel like it is a victory for not only tkbell, but for LCB and all its mods and members... a strike against customer disservice!  No one is more deserving of losing his job than this Devon person. YAHOOOOOOO 

What an excellent Casino Rep. well done

Thank you Noah for your help. I hope you know I didn't set out to cause trouble or get anyone fired. It just literally shocked me for the comments I was getting from him and he didn't even know me. Jobs are hard to come by these days and people that have them should be grateful. I will be patient and wait to hear from you. Thanks again.

Thank you very much, but it is as blueday says - tkbell has done a service to both casino and players by pointing out this person. So thank you tkbell and  once again I'm sorry you had to talk to someone like that. Indeed people that have good jobs should do what they can to keep them, so please do not feel like you got this person fired, with such behaviour - it was only a matter of time.

Well folks, it's been 16 days since my first post on this and I still haven't heard anything and am still blocked so I guess I'll just get over it, uninstall Diceland and move on. Thanks for all your support on the issue.

This is very bizarre tkbell, I will check on this immediately. In the future please don't wait tell me right away so I can go check it out for you.

I'll update shortly.

Kind Regards,

Noah

Thanks Noah. Per your comments on Sept. 13th I was waiting for you to have my account unblocked and you mentioned compensation (which is not really what this was all about. I do not go around looking for something for nothing).

I did and I saw the order go out, something must have went wrong with the unblocking, that can happen with IP blocking, I'll make sure this is resolved and update you soon, it may take a day or two because its the weekend but I'll make sure it gets done as soon as possible. Sorry about the hassle tkbell.

Cheers,

Noah

Hi tkbell,

Can you please check if your account is accessible? I was told it should be working with a bonus inside. Please let me know if it isn't.

Kind Regards,

Noah

Yes Noah it is. Thank you for everything.

omg, im so sorry i missed this thread from the start, i dont know how i missed it, im so sorry what happened, when i read that chat log tkbell wrote i was soo shocked, and i bet it was the same person who wrote that *mad Operator* thread too.....

I am sooo happy that Devon got fired......

i really hope u have good luck now tkbell and win a progressive

gl and welcome to the forum

LuckyRJ

glad everything worked out HAPPY SPINNING