Club Gold Casino licensee

Hi there! I think you all know that CGC shown a false license of Curacao until september. That's why players couldn't claim at if they had a iussue.
When the matter came public into cgc site it's written it's licenced by gaming-curacao (nobody ever heard about it).
Anyway even if  some players wrote to info@gaming-curacao, no one have had any answer.Is that normal?
What do you suggest?

Thanks!

(here's the old one)

well
i think their rep. can answer something
 

Are you joking?????? Dino G will never say the truth.

[quote author=Melody link=topic=29474.msg285324#msg285324 date=1386633786]
Hi there! I think you all know that CGC shown a false license of Curacao until september. That's why players couldn't claim at if they had a iussue.
When the matter came public into cgc site it's written it's licenced by gaming-curacao (nobody ever heard about it).
Anyway even if  some players wrote to info@gaming-curacao, no one have had any answer.Is that normal?
What do you suggest?

ahh
and the info i think it is:
[email protected]
instead of
info@gaming-curacao

Hi all,

With regards to the comment regarding our gaming license, for the avoidance of doubt, Club Gold Casino has held and continues to hold a valid gaming licence in Curacao from the day it started to operate. 
In addition, all the relevant documentation has been provided to independent third parties, proving the validity of our license from the outset.

Club Gold Casino would also like to advise that the licensing regime in Curacao is such that the government issued master licenses to a handful of qualified organizations many years ago, including Gaming Curacao, our own licensing authority.
The holders of the master licenses have the power to sub-license other operators and this is in fact the only way to obtain a Curacao gaming license today, as no more licences are being issued by the government.

The master license holders are obliged to comply with the regulations laid down by the Curacao government in relation to online gaming and to supervise their sub-licensees, so as to ensure that they also comply with the regulations. Failure to comply with the regulations would result in the suspension of a license, whether at the level of the master license or sub-license, which ensures that the fact that the license is not issued directly by the government in no way reduces the regulatory obligations imposed on the casino.

Best regards

Dino G
Club Gold Casino

Hi there!

Everything goes right until you don't  win big

If you have some iussue, even if Playtech says you're on the right side, their "licensor" gaming-curacao doesn't answer.

So a player can't be sure. Wish you never win big cause they'll always find an excuse not to pay you.

If I'm wrong pls tell me why, how and where.

Hello again.
Pleae be advised that if a player reads and respects our terms and conditions,  and many have, there is no issue whatsoever with the payout.
Should my assistance be required, players can either contact me in on this site or email me at [email protected].
I will be happy to help.
Best regards
Dino G
Club Gold Casino

Amazing ! So you're the player and the referee, sounds strange,indeed!
What do you think about what REALLY Playtech says?

Maybe even you don't know how games work...

Club Gold Casino has already explained to you our Terms and Conditions for the bonus you took in numerous threads on other forums, and the evidence has been evaluated by numerous respectable third party  forums. Once again, recurring to offensive remarks is definitely not a solution and this also has been explained to you on other forums.
As such, we do not consider your subsequent posts to have raised any new points warranting further discussion.
Best regards
Dino G

Offensive?????  for the players....
As you wrote "As mentioned in the terms, all Progressive and Branded Premium Games are excluded from this specific bonus and to avoid any confusion we have labelled all our games within the casino lobby with the labels either "Progressive" and "Branded" so that even the inexperienced players do not fall into a mistake.
The player claims that although she played games labelled as progressive or branded, the fact that she may have or have not activate the Dollar Ball option in some of the these games, does not mean that she breached the terms.
Unfortunately this is not the case as we had labelled the games in line with the definition provided to us by Playtech therefore, the games she played with the bonus {Captains Treasure, Lotto Madness, Alien Hunter, Geisha Story
Forest of Wonder, Dr Love More, Gladiator, Desert Treasure (Progressive), A Night Out (Progressive), What's Cooking (Progressive), Wild Spirit, Wanted (Progressive), Geisha Story (Progressive)} are defined as "unique" games and not 2 different games (or categories) as the player claims. This leaves no room for misunderstanding.
Furthermore we did not invent this category, it was provided to us by Playtech. "

We don't care about opinion from affiliates payed by yours.
We want to show the fact to a third Authority and see if the lier is Playtech or your casino.
But your new master licence holder is a ghost.....

Ok lets try to keep it calm here people and try to evaluate the case.

So I was quite confused by this thread as it is missing a lot of information from both player and casino as to what happened in this case/complaint.

Seems that discussion just jumped from another forum to LCB here.

It started as a question about the license and now turned into the issue of payment. As far as I could understand this is an issue about a play on a bonus restricted progressive slot(s), which would void any winnings derived from such play.

And the player's argument is that the Dollar Ball is a side game which has to be activated manually in order to count toward the progressive jackpot. If it is not enabled then it is as any other non progressive slot game.

So am I missing anything else here?

Hi Zuga, you understood quite enough.
There's a long or a short version.
I'll try to explain shortly
This player has a 15 online gaming experience, he joined about 30 or 40 playtech, so he knows them quite well.
One day he joined at cgc but didn't like many things there, on top the fact he couldn't check his wagering.Anyway, he wins twice.Every time he had to wait a lot to be paid(- and they lock , and the expert team, and the investigations, and the KGB.... ) and became quite nervous also because the casino didn't consider his emails. At last he was paid in full but left cgc and played at others, just to avoid hospitalization in psychiatry...

After about one /two years he decides to play at cgc again. He wins over 1000. He founds things get worse : locked account , no answers and so on. But he had 3 or 4 emails for a 300% redeposit offeri..As payment (account unlocked) after 2 weeks was still on pending, he decides to reverse a part of winnings. A pop up shows terms and condition (no written in any other part of the site). Into these terms  "card, poker, roulette, premium, brand,progressive not allowed".
The player played a lot of time only at slots making a crazy wr (about 150 x) and not 40 as written. No matter, let's go on. Finally CS confirms wagering met (according to them).
Ten minutes later a call phone "Your winnings are avoided cause you played at forbidden games.....progressive......Player says: Yes that's true I play at some of those but in a standard way (not enabling jackpot progressive dollar ball button ).
Casino doesn't respond and ignore emails of the player who won about 5000 euros.
In the meantime player made some mistakes: wrote into some forum sponsored by cgc.
But he also tried to get in touch with the "really" supposed third part : the company that gave the license to cgc. First surprise: Curacao e-gaming DOESN't licenses cgc as in the logo.
When this fact came in the public domain cgc said "it was a mistake of  our honest webmaster".What??? You manage a casino, you write offers , rules, winners and so on, and you DON'T see such a big mistake?
So time goes away and in the meantime player ask for a "professional" opinion by the sw provider itself aka Playtech  (see attachment above)., and, very stressed indeed, try to contact the "right" company shown by the casino, gaming-curacao.
The company is requested to solve the iussue, but nowaday, player is still waiting.
He had seriously thought that cgc manager doesn't understand how some games work....(another honest mistake).Despite sw provider, dispite common sense, dispite ALL other casinos those slots are progressives. (and if they label a hen as "cow", that IS a cow)

That's why it's very important in IGaming clearance, honesty and trasparence. Player must have the opportunity to call on a third part.
The most important affiliate forum of my country's owners, don't sponsor a casino where they never should play. Many others sponsors every, because of money.
This is the meaning of the connection license (company) - player's iussue.
(....and this was the short version!)
Peace and joy!

meloday, like i said before, i do not defend any casino from anywhere but.

1st: i typed to you the correct e-mail to where you should write, your "curacao-gaming email" was a wrong adress:

2nd, lotto madness, geish story, are progressive, so rules in most of the cases are broken.

3rd i dont know why, but i´ve read the same story in other very known forum...., and "player" got banned
i wonder to know why?

for me it looks like more a situation of blaming and not a problem or complaint

Thanks Bruno, but the address is info@gaming-curacao, as they gave one answer weeks ago telling they license cgc.
2) about games: do you play at other playtech? there are fixed progressive, and those are progressive, and others , many, who have doble function, pls read the Playtech attachment I posted.If you want to play at in fun way you can, if you enable DB in fun way you can NOT. And for real if you enable DB you have to bet 1 usd more.

Blaming? in some way it is: casino is blaming player he brench rules, player's blaming casino about the meaning of progressive.
Once again: pls read what Playtech wrote. There's anyone more expert about, than the provider. Or not?
bye and thanks

ola

1) that one is of the false license.The right is this one
"[email protected]
Dear

You may find the casino's license number and the year it was issued simply by clicking on the seal displayed on the casino's home page.

Yours faithfully
Gaming Curacao "

2) your choise

3) "casino has proved that in fact this story is not 100% true", what do you mean by that?
Once again, have you read Playtech email? Isn't a neutral opinion?

Sometime it happens you have to fight hard when you know you're on the right side.

[quote author=Melody link=topic=29474.msg285595#msg285595 date=1386815631]
ola

1) that one is of the false license.The right is this one
"[email protected]
Dear

You may find the casino's license number and the year it was issued simply by clicking on the seal displayed on the casino's home page.

Yours faithfully
Gaming Curacao "

2) your choise

3) "casino has proved that in fact this story is not 100% true", what do you mean by that?
Once again, have you read Playtech email? Isn't a neutral opinion?

Sometime it happens you have to fight hard when you know you're on the right side.

1st and last - your e-mail about gaming in curacao is the false
e-gaming is the correct
i know what i am talking about as a player and as affiliate
2nd i know what playtech has
what i mean by saying the story its not true? i will not make any links to other sites here, as well as i dont do in the other forum.
PAB failed and you got banned. you are smart so you know what site i am talking about

another info...., by trying to blame an online casino (doesent metter which casino is) in multiple foruns and get banned you will put others depositing more money in that casinos

and when trying to get something from the casinos, if you speak with other modes to reps instead of blaming them you will get more lucky for sure

1) from clubgoldcasino.net/terms-conditions/  [email protected]
2) Playtech "Basically Dollar Ball is a side game to the main slot game in which this is available. It must be enabled by clicking the ‘Enable’ button on the top-right where it says ‘Dollar Ball’ in order for you to participate in the Progressive Jackpot. If this is not enabled by a player, then the game works just like a regular slot game without the progressive."

That's true:pab failed (but that place is not the bible and is oriented more about Mg) .No ban in that place, check it out. The member asked to be cancelled (not only for that matter) and was put into the quite forum.On the other side cgc is not in the list of accredited.
3) what you call "blame" others call information.

That's all

For the benefit of those who are still following this thread, Club Gold Casino would like to make it known that the player in question has submitted a complaint to our regulator and has received a ruling.  The ruling is copied below:

"Dear Ms. P
This e mail is to let you know of our findings concerning your complaint with clubgoldcasino.com. We are sorry it has taken a little time to sort this issue, but we wanted to make sure all involved had given us everything needed to make a decision. Your complaint was the following:

As a registered player with clubgoldcasino.com you were awarded a (free chips-no deposit )bonus from your play on the site. At that time a grey pop-up box explained the rules of the bonus. You agreed to these rules by clicking accept. You proceeded to play and won EUR 5594.10. When you requested a withdrawal clubgoldcasino.com denied your request stating that you had played on games that were not qualified for the bonus.

Our findings are as follows:
We find that you violated both the terms of the bonus agreement as well as section 4.17 in the  Terms and Conditions of the site which you agreed to when setting up your account.

4.17. Bonuses which are issued to You without the requirement for You to deposit any funds as a condition for receiving the bonus (“No Deposit Bonuses” or “Free Chips”) may not be used for play on any progressive jackpot games and the maximum amount of winnings which may we redeemed in relation to such bonuses shall not exceed €50 or the equivalent of this amount in the currency of Your Player Account.

You also ignored the grey pop-up which again explained that ALL games that were listed as Progressive games may not be used with this bonus, but you played them anyway not activating the progressive button.

As you mentioned you did not activate the progressive button while you were playing. This has no bearing on your case. The site specifically stated that you may not play any games that were LISTED as progressive games and made no mention of being able to play these games in a non progressive mode.  You chose to play the following: Captains Treasure, Lotto Madness, Alien Hunter, Geisha Story, Forest of Wonders, Dr Lovemore, Desert Treasure, A Night Out, What's Cooking and Wanted Dead or Alive, all of which are clearly labelled as progressive games.

We have concluded that the casino has acted within their rights and have adhered to their Terms and Conditions".

While we can understand the player’s disappointment in not being entitled to her winnings as a result of her breach of the terms of the bonus she accepted, the fact that she chose to resort to extortionist methods in order to force the casino to pay her, such as posting a string of accusations on a number of online forums (from one of which she has been banned) in a deliberate effort to tarnish the casino’s reputation, staging personal attacks on members of our online support team and demanding a much higher payout than her original win as a “settlement” for her claim certainly constitutes intolerable behaviour on the part of the player.  We trust this ruling will finally put an end to the player’s demands.

Club Gold Casino is committed to delivering a fair deal to its players and expects the same treatment in return.  We are very generous with our bonuses and offer our players an abundance of bonuses to choose from.  Inevitably, not all bonuses are subject to the same terms and conditions.  This case highlights the need for our players to be aware of the terms of each bonus they choose to accept, so as to avoid misunderstandings such as this from occurring.  Should there be any doubt, our online support staff are always happy to assist.

Best regards,

Dino G

So they also won off of a free chip playing progressive ? No wonder winnings were denied

Hello everyone

Dear Mr.Dino G.

I didn't have any answer from your regulator.Could you please provide me the email address and date, so I can make a search?

In the meantime I kindly answer to your copy.
"As a registered player with clubgoldcasino.com you were awarded a (free chips-no deposit )bonus from your play on the site. At that time a grey pop-up box explained the rules of the bonus. You agreed to these rules by clicking accept. You proceeded to play and won EUR 5594.10. When you requested a withdrawal clubgoldcasino.com denied your request stating that you had played on games that were not qualified for the bonus."

That's not true. I've deposited 100 get 77 and won 1082. I was waiting for my money for a week.I've had some emails inviting me to redeposit with a "special " bonus of 300%. I wasn't interested in, but, as the pending time was still on, after about ten days I decided to redeposit 182.So we're not talking about any free and really this is a new for me.
Yes, when I made the redeposit I've seen the pop up with rules. the WR was higher than one was told me in chat and I remember I thought it was very high, I've seen all forbidden games.Among them "progressives".
The meaning of "progressives" usually is or progressive itself (fixed) or standard with dollar ball activated.To support this:
1) you could not play at  in fun if you activate the dollar ball as you can't play in fun at fixed progressive
2) in every playtech casino works in this way: you can play at without activating the jackpot function, cause they're considered standard.At the same time if you search for progressive you find them and they have the same Jackpot making part of a lottery game network.
3) Playtech itself confirmed this version
4) if Club Gold means those slots in another way, then it must be clearly written into the site, terms and conditions.It's written into T&C that all rules outside in any form aren't valid.

So, we're not talking about free chip , but about an offer for redeposit and we're talking about your meaning of progressive, unique, I have to say.


I ask mr Dino in which way a player could be try to be listened if casino ignores emails and treat him like  invisible.The only way is to write in public forums.For truth the player has been banned by an affiliate forum.I'm not sure this is a point in favour of the casino.
I ask mr Dino to put himself in player's shoes or in other situation when you know you're right but you don't know how to manage because you have nothing in your hands. The regulator , at that time, wasn't the one written into the site (for a webmaster mistake)
The regulator from september answered only that the casino had a licensee, but I had not any other contact.So I find very very shocking to see an answer to a complain I could not submitting, because of silence.

That's all.

I kindly ask mr Dino, to provide these infos (also in private): from which and when I should have had the answer reported, as I can check my inbox.
I can assure that until now , I couldn't submit any complain to any regulator for the reasons I just mentioned.

Best regards

Hi there, it's me again.

Sorry I found it.
I confirm the text copied by CG manager