BEWARE "Cool Cat" Casino is an SCAM!!!!!! Will Not Payout!!!!

"Janell" from Promotions for Cool Cat casino Calls me and offers me an Bonus. She says there are absolutely  no strings attached, ie,  no Playthrough, No game restrictions etc. The only thing was the bonus itself was "Non Cashable, they were supposed to subtract the bonus amount from withdrawal or cash-out.  Anyway I end up winning and I requested a cash-out several weeks ago and it has not even been processed, they do not answer emails and when I call customer service they tell me I have to Email the withdrawal dept, I have sent the withdrawal dept 15 messages over the last 2 weeks and they will not respond.  It appears they have no intention of Paying out,  as It has been several weeks.  They were able to process my deposit instantly...lol

Live chat are a bunch of Pratts also,especially Rude Robert

Cool Cat Casino is majoring in scamming.  unable to get to the page with all the bonus and payout rules and live chat is staffed by a bunch of very rude jackasses who constantly refer you to the non-existant rules page.  I talked with people on live chat twice while trying to determine if I could cash out winnings, neither of them told me I had not met play through requirements, or that there might be any issue with my withdrawal request.  Two weeks after the request (and 2 live chat sessions later) my account states manager approved withdrawal.  I waited a week, then contacted live chat again.  Only now am I told that I did not meet playthrough requirements and again I needed to refer to the non-existant rules page and this one was more rude than the last.
Never again!!!!!!

My withdrawal at Club Player took 1 month and a half, it would have been much longer if I didnot directly contact acct department livechat every other day.  The simplest way to not get yourself in this situation is "DO NOT DEPOSIT AND PLAY AT COOLCAT, CLUBPLAYER, PRISM, SOV, CIRRUS, PARTY CITY, VIRTUAL, VEGAS STRIP, WILD VEGAS

i cant understand why anybody still plays at these virtual group casinos.

they are ROGUE since years and the worst scammers, spammers, crooks on the net.

there are enough accredited rtgs like buzzluck, clubworld, jackpot capital, inetbet..

there you wont have any hassles, and they dont call you offering unbelievable bonuses either.

depositing at these places is just stupid, everybody should know they are rogue. but people still post free chips etc in the forum.. these people never think about cashing out.. they will never be able to as the most of them redeems freebie after freebie without taking alook at the rules.

DONT KEEP THESE ROGUES ASSES LIKE COOLCAT etc in buiseness.

you keep them alive by posting their free chips etc...

idont care if they paid small amounts in the past, the bottom lne is they betrayed alot of players and are worst of the worst in online gambling!

dont waste your time getting paid by crooks..

cheers

coxwel

Ditto ditto ditto re Cirrus!!!  I now feel like I personally know all the live chat operators, Steve, Riz, Kevin, Robert, Jennifer - they must dread seeing my name flash up on live chat.  It is a rogue casino, and one to stay well away from if you value fair gaming.  They just don't like paying out.  But it's not their fault - it's everyone elses.  I'm still waiting for my withdrawal after winning one of their jackpots on 18th March - I have had some, but they pay it in dribs and drabs.  Stay well away.  Find a reputable RTG casino - of which there are plenty.  And make sure you google any casino before depositing - any problems people have will come to light.  The things you learn when you have failed to carry out the precautions, eh....

cool cat and all their sister sites are scams.

Come on Mistertee, do you work for this bunch of losers? Who do you think you are fooling? These people are scam artists, taking advantage of technology as a state of the art way to con people out of money that is rightfully theirs. Either you are pimping for them or just plain naive.

I say, keep putting their business in the street. Twitter, YouTube, get on every forum you can think of to let the world know about these crooks!

Hello Everyone,
I know how you feel. They just pulled same thing on me. I have a withdrawal I requested on 9/24/09 & its still just sitting there waiting to be prossesed. This is what they told me just a few days ago. Its going to take them 5 weeks to approve my withdrawal & another 4 to 5 to weeks to be sent to me. It might be Christmas if I even get it then. I think this is alittle long to be waiting.Anything over two weeks is long I think. Also another site owes me & it not much better then this one & they owe me over 1000 dollars. I hope I get this withdrawal. Am getting to the point I just might quiet playing online. Ive been playing online now 10 yrs. Ive aways got my money up til now. A few bad apples are messing thing up for all sites. Anyone reading this --- PLEASE dont play at this site. I dont care if they offer you 10,000 dollar chip. Tell them to stick it up there butt. Ive gave them 2 chances now & if I give them another I would be the fool. They will call you & e-mail you & promise you anything just to get you to deposit. You wont get anything from this site if you withdrawal,but a hard time or no time. All this site thinks people should do on there site is deposit,play & have fun,& never wiithdrawal. Withdrawals on this site is a NO NO. Look am not kiding. I learned the hard way. Theres more to come about this & the other site to if they  dont pay me. I think the world should know these places that are ripping people off or thats what I call it. Always look for a casino blacklist before playing on any site. If you see there name there -- stay away from them -- They  got there for a reason.

You know if you have problems at these casino's try PM'ing Ingrid the rep for Prism casino. She has helped alot of people getting their withdrawals. She might be able to help.

LH

Re: BEWARE "Cool Cat" Casino is an SCAM!!!!!! Will Not Payout!!!!

You don't Say? Really?

lmao... coolcat casino has always been a scam for as long as i remember

if you win with a no deposit bonus they will accuse you of bonus abuse and refuse to pay.. (when i started playing ND bonuses i think coolcat was the 3rd site i joined) I claimed just 1 no deposit code, played and met WR and won the max you can cashout)

Then i spoke to brad at support, he was rude as hell and told me that because i have been abusing bonuses and claimed multiple free chips at coolcat my winnings are all void and hes closing my account (as mentioned above it was 1st casino i joined in their group and 1st chip i claimed with them)

They like sending multiple spam emails to everyone (even people who have unsubscribed) advertising high $100+ free chips... if a player took the free chips its likely the same will happen to them as it did with me and they will lose all winings or at best they will be waiting over a month for payment

Not only that but the reason they give all these free chips is to lower the % payout for legitimate depositing players... because theres so many free chips more people win off them (only to have it void later or capped to a maximum cashout) thus when a depositing player plays it will be dry and take all their money

The only way coolcat even pays legitimate players is if they lose something like $1000 and then try and cashout a measly $50 because coolcat knows  full well they are still $950 up off this person alone and the chances are if they pay that $50 the player will continue to lose more with them

However if the player does make profit its 90% likely they will have all winnings forfeited and acused of "bonus abuse" or worse still "cheating the casino and fixing the games in a way that they cant lose" (iv heard that many a time)

It would seem a lot of people have had issues with the Virtual Group and each individual case is different indeed there are strict rules which must be followed but if followed these rules are you will find that payments will come and the fog of uncertainty and bewilderment will simply vanish.

Just speaking from my experiences ive had myself with this Particular Group I see no scams nor any rouge like behaviour Ive only noted that they have terms and conditions which are very similar to a lot of casinos this is done as a matter of prudence to ensure safe business practice.
Bonuses must be played through if there is a requirement to do so .. and the key factor about bonuses is to examine the particulars of each Bonus and what the requirements are this im sure will cut down on the confusion factor.

Ive been on a bit of a grand safari with casinos and ive seen a number of things one thing that is constant is rules ..you really have to examine each casino environment and ask questions before undertaking any wager or promotion as a matter of prudence and responsible gambling.
It may be seen as a misconception if one were to mistakenly "break the rules" and think that they were being cheated...in matters of money it is understandable the level of stress and anxiety involved ..my advice ..take a breath ..and take a good look at the situation with a clear mind ..ive been there myself couple of times .. its called being human ..for we all are subject to our mortality from world leaders to common folk ..we are all human and subject to emotions.

Base each case on merit and solid fact .. the establishment of truth flows from the synergy of facts ..from this we can deduct the essence of truth ; clarity will give one a much greater perception and focus upon matters.

What did he say? :-)