CLOSED - A New Leaf. Can Virtual Group regain your trust?

Thanks Ingrid - I'm going to delete my previous entry connected to this post since I would much rather deal with you anyway.

Hi Medtrans,

Basically the size of our group makes it difficult for us to pay in less time, this is mainly due to US restrictions and therefore banking limits.  Also, the amount of bonuses we offer makes the process of checking accounts longer than we would hope, due mainly to bonus abusers.

I know this is probably not a satisfying answer and I would love to tell you we can send your money in two hours, unfortunately that is not the case.  Perhaps when the law changes we'll be able to reduce the time it takes.

In the meantime, all I can do is try to get payments to you in 15 business days and allow you to enjoy our bonuses and other advantages with peace of mind

Best regards,

Ingrid E.

15 days is not un reasonable however i have gotten several withdrawls from the virtual group and it never takes 15 days noramally it take almost 4 week to get it approved and an other 3 to 4 to get your money that's what i don't  like i have waited as long as 3 and 1/2 months you lose the trill of the win by then and it's nothing more then an argravation. and if you win more the once you are no longer allow to get any bonus of any kind they mark you as an advanced player and you can only use the amount you put in

Hi Mamrone,

Thank you for your feedback.

I don't know if you've been following the thread but you're right, for a couple of months we had some trouble sending payments due to a processor that was down, and even before that, payments would take longer than 3 weeks.  However, the idea now is that we are attempting to bring our average time to 15 business days.  If you request a withdrawal, please feel free to PM me your username and casino and I'll be happy to oversee it.  In any case, withdrawals are taking less time than they used to, even without my help.

If you were moved to "Advanced player" it means your gaming skills were analyzed and you are considered a knowledgeable player; the casino considers that you do not need bonuses in order to win.

Sincerely,

Ingrid

Thanks for your reply Ingrid.  I will still play at your casino, but it has to be when I am flushed with money and can wait longer for payment if I win. 

medtrans

We'll be happy to have you! 

I had a withdrawal at palace of chance from a free chip, I kept sending documents in multiple times, and my withdrawal was denied for the 4th time already.  Username is haudaica

thanks

Hi Ingrid I too want in with Amnesty bonus. Please review my account username  SMOKAKE at your casinos so that I can make deposit and claim bonus. I confess to having claimed multiple free chips but promise to behave nicely if giving a second chance.

Hi Taaadaaa,

I reviewed your Palace of Chance account and our Accounting department has sent you several messages through the casino and even left you a message in your answering maching letting you know the documents that are still missing.  Ever since August 1st we received copy of your ID and copy of your credit card, but we are still missing the authorization form for that credit card and a copy of a current utility bill (I know you sent this last one for your Party City withdrawal but as I said it was not legible, so if possible try sending it in a jpg format).

Unfortunately our Accounting department waits for a few days in order to approve the withdrawal, but if the documents are not received they are forced to deny it.

Best regards,

Ingrid

Hi Smokake,

Thanks for posting!  I'll get your account reviewed and send you a PM with the bonus code once you're ready to deposit.

Best regards,

Ingrid

Hi there! Maybe Ingrid can answer this?

I wonder which casinos in the Virtual group that is connected with another? I noticed yesterday that I deposit at Wild Vegas and it said Cool Cat in my neteller account.

Which casinos is "skins" and which ones is "real"?

I have now deposit and won at two Virtual group casinos in 2 days and I am always a bit nervous about the "several account rule" even if I only have one account/casino/skin.

Do I have to send new documents to every new casino I make withdrawals from in the Virtual group?

/Maphesto

Hi everyone,

I've had a couple of very busy days.  I have some PMs pending and a couple of posts to answer, I just wanted to apologize for the delay and I'll try to answer everyone by tomorrow.

Best regards,

Ingrid

Hello All,

Afraid I have my negative pants on today when it comes to this group! 

Can Virtual Group regain my trust?  Stop that is too funny in short NO!! >:(

Absolutely I believe in giving someone a second chance but lets face it its not like their rogue behaviour was a glitch its been deliberate and ongoing for years.  The disrespect for their players the poor and mostly rude customer service is all part and parcel of this group! So what if they offer alot bonuses and free chips etc thats easy to do when they have no intention on paying out.

I have to say I find it hilarious that now that more and more accredited and legit RTG casinos have begun to surface with great customer service and fast payment times suddenly the virtual group want to make it up to us!  I say too little too late.

Everyone is going on about how great this is etc well all I can say is lets see how long it lasts dont hold ya breathe lol. I understand that they are a large group and they need their "15 days" for processing but why bother when there are a so many great RTG's now paying in 24hrs or less and one that pays instantly....to me thats crazy talk.

The only thing this group is good at is excuses from customer service to the managers they all have a degree in excuses and spin

15 days what a joke dont be fooled they run on a different calendar you can usually times whatever they say by four easily.

Sorry bout the negative post but when you have been screwed over big time which I have you dont forget it quickly...

Good luck all hope i am wrong

no youre more than right!


the players which keep them in business mostly just dont know about their reputation as they  they hide with all their sister casinos.

knowing about their business practise and still depositng with them is just insane if you ask me..

its up to everybodies own but you are really on your own then if they screw you around.. just look into this forum.. i see more than 3 threads complaining about virtual outfits..


theyll never be on a new leaf and anybodiy believing that is way to naive for online gambling imho.



cheers

coxwel

Hi Ingrid,

Could you get my account reviewed  - I dont think i've abused your casino however I want to make sure everything is ok because i'd like to play at your casinos.

my account is always:  pthomas82

Its good to see a rep show this level of interest in our community.

I only usually make 2 or 3 deposits a month (currently playing ringmaster casino and rivernile casino). However im interested to swapping to 2 of your casinos!

Is there issues with playing with 2 different casinos - If I have bad luck at 1 I often swap to the other

Thanks

P.T

Hi Maphesto,

I hope you're well.  These are the skins:

Prism / Slots of Vegas
Cool Cat / Wild Vegas
Virtual / Vegas Strip

You can have an account in Prism and another one in Slots of Vegas, it is not a problem.  You can even request a bonus in one and another bonus in the other one, it is as if they were separate casinos.  However, you have to make sure you log into each one with separate usernames.  If username "x" was created for Prism, use it only in Prism.  And use username "y" in SOV only.

And just make sure you do not have more than one account per each casino (considering skins as separate casinos).

If your documents have been received in one casino, you can ask us to transfer them to the other casinos where you have an account.

Best regards,

Ingrid

Hi PT,

Thanks for posting.  I'll get your account reviewed and send you the bonus code by PM as soon as you're ready.

Best regards,

Ingrid

Just a quick update on my withdrawal from prism.....still waiting!!!
it's been 11 business days now and they say within the next few days for approval...not sure why they say 7 to 10 on the website
Anyhow, Ingrid has been most kind and hopefully she will use her magic to speed it up a bit maybe????

Hi mdlbug,

As I mentioned in my PM last week, your withdrawal will be approved tomorrow.  Since there was a small delay in approving it (tomorrow will be 11 days) I will try to get the money sent to you sooner than usual.

Best regards,

Ingrid E.

Well hi all this is for Miss Ingrid it has been a month today for my withdrawl and I get a different anwser every time I live chat with someone at Coolcat Casino. They tell me it's going out the end of the week and that comes and I hear sorry you were missinformed. It really is enough to drive a person mad!!!!!!! So could you please see if you can get any reliable info! judi99
AND SHOW ME THE MONEY

Hi Judi,

I hope you're well.

We'd like to sincerely apologize for the delay in sending your cashout, and for any confusion on the information you've received.  Dozens of players contact CS daily asking about their withdrawals and so initially they give the regular expected time.  In this case, however, there was a delay that falls outside our standard estimates.

Your withdrawal was approved within the expected 7 to 10 business days.  However, even though it should have been sent at the end of last week or the beginning of this one, unfortunately due to banking restrictions / limits, we were forced to delay it.

We apologize once more for the inconvenience.  I can assure you that you will receive your funds next week at the latest; I'll send you a PM with a more exact date as soon as the information is available.

Best regards,

Ingrid

Not sure how i missed this thread but i can see Ingrid is doing her best to improve
things at the Virtual Group and i wish her all the best 

I understand the reasons why this thread was made and one of the main ones is
trying to get withdrawal payments down to 15 business days .

What i would like to understand is how on the website it states that withdrawal
requests will be approved within 7-10 business days but on the other hand if your
request is denied it will be done within 72 hours .

Now im no maths genius or anything but surely if you can deny someone a withdrawal
request in 72 hours then you can approve a request within the same 72 hours ?

I think thats a real gripe of mine about Virtual the approval time is not on in my
opinion . I have many poker sites and casinos downloaded and getting approval
is never more than 48 hours and thats even when you havent sent the right documents etc.They notify you straight away and you can get it sorted quick !

There is absolutely no reason that getting approval for a withdrawal should take more than 72 hours max .


Also i was wondering what the procedure is once you get approved for example if i have been approved and been told that i will get a cheque sent to me .
A couple of days to get processed and then maybe 3-5 days for post

Hi Carlito,

Our group of casinos is by far larger than most others, especially within the ones that accept US players.

On top of this, we offer very large bonuses, and this attracts hundreds of players per day that try to cash out money in fraudulent ways or by trying to "cheat" our terms and conditions.  Sometimes it is easy for our Withdrawals department to spot a withdrawal that has to be denied, in which case they do so right way, but in other cases they do take longer to deny them.  In the case of approvals, there are procedures that need to be followed before a withdrawal can be approved, and this is for the player's safey as well as ours.

As I mentioned to you in the other thread, it takes us approximately 15 business days to process and send out a cashout.  We are aware this is longer than other casinos, but unfortunately it is what we can offer at the moment, due to the amount of players I mentioned and also other factors such as banking restrictions.

We hope the promotions we offer are worth waiting a little longer for a cashout.

Best regards,

Ingrid

I play at lots of Microgaming Casinos which is also a large group and have never
had to wait more than 48 hours for approval .

Yes its a lot easier to deny someone a withdrawal request thats true but im pretty
sure these approvals can be done quicker than 10 business days .

Party Casino is a massive group and all approvals are given within 48 hours .
Also you have stated in previous posts that there are restrictions etc for players in the
US which i understand but you say international payouts are quicker .

Can i expect my payout to be quicker as im in the UK then ?  i doubt it
I will be honestly amazed if i get my cheque within 15 business days after my request
to be honest.

I expect to be joining the list of players on Virtual let down by slow payments
but lets hope by some miracle i get paid within that time frame and we can see
progress being made.

Hi Carlito,

Microgaming does not accept US players, which makes their payout process by far simpler than ours.

In the case of international players, sometimes we're able to send payments faster.  However, this isn't always the case, it also depends on the payment method they choose and many other factors. See below a post from this same thread:

I do expect your payment to be sent within the 15 business days as this is the standard of how long payments are currently taking.

Best regards,

Ingrid

Hi Ingrid ,

So i should expect my cheque to arrive by this Thursday as you say  in the above
post then as that will be 15 business days .

weeeeeeeee happy days 

Hi Ingrid,
Thank you very much for your prompt response. They must not want to mess with you because I checked my quicktender account and low and behold it was there. So thanks again. They told me then end of next week on friday also. Works for me.
Judi McMullen

Hi Judi,

That actually wasn't me.  As I had mentioned, we were forced to delay your cashout but because of that, there was already a priority on it so it would be sent as soon as possible.  I would love to take credit but I didn't really do anything

Enjoy your winnings!!

Ingrid

Hi Carlito,

I do expect your payment to be sent within the regular estimated date, withdrawals are usually sent that way.  Please notice however that the 15 business days are for the payment to be sent, not for you to receive it.  This has been very clear in all my posts, but I wanted to clarify.

If you send me a NETeller account number, you will receive the payment faster.  This would have to be done soon, since your payment is already being processed.  If not, it will be sent to you by Money Gram; we cannot send a check to the UK and we cannot send you a wire transfer due to the amount.  So if you have a NETeller account (or if not you can open one quickly), I would really recommend this method, please send me a PM with it.

Best regards,

Ingrid

Hi Ingrid ,

I dont have a NETeller account .

but i am happy to recieve the payment by Money Gram i understand i will need a
reference number to do this .

pm sent.

Hi Carlito,

I answered your PM in case you can see it in the "My messages" tab. Thank you for your email address, just in case.

I really recommend NETeller, you would receive the funds as soon as we send them; Money Gram is a little more complicated.

Our casino staff will send you an email with details needed for you to pick up your withdrawal as soon as they are available.  I will also be checking up on it.

Best regards,

Ingrid

Ok Ingrid thanks for your reply .
Id rather it was simple you will know better than me obviously so i have opened a NETeller account .

I will send you pm with my NETeller account info .

Okay so, i just recieved a pm from Ingrid telling me that the first installment on my withdrawal was sent on Friday!! It is in fact sitting at my local Fedex waiting to be delivered or better yet picked up tomorrow!!! Thank you Ingrid
And yes folks, it was all done within 15 days from withdrawal request!!! very promising for this group of casinos!!

excellent mdlbug glad you got sorted out 

Hope im in the same boat as you soon just waiting for funds to hit my NETeller
account maybe in the next few days im not sure .

Then i will be able to also give a thumbs up to steady progress being made at Virtual

Carlito,

I've explained before: it usually takes 15 business days for withdrawals to be sent.  This means, at the end of Thursday (our time) we'll still be within the regular expected time.

I've also explained that I hope there will be no delays, and that if you gave me a NETeller account it would mean you would RECEIVE your money faster. 

There is a difference between us sending the money and you receiving it.  By Money Gram, I explained, you would not receive it immediately, but by NETeller you will receive it as soon as we send it.  I never said giving me a NETeller account would allow us to send the money faster.

I also explained that CS has to work allowing for possible delays, which sometimes happen. I am personally looking into this for you, trying to get your money sent as soon as possible, but we haven't even reached the regular estimated time.

I'll send you an email as soon as your cashout is sent.  If for some reason I see it will take longer than the regular 15 business days, you'll also hear it directly from me and I'll give you any details you may need.

Ingrid

Carlito,
I have been following this since you first posted the chat transcript on the 24th of August. If I use that as a starting date, one where the casino has verified receiving your Documentation and was submitting the withdrawal for review and approval, the 15 business days that Ingrid quoted you comes out to the 14th or 15th of September if there have been no banking holidays in that time frame, based on your location.

The advice Ingrid gave you for the netteller account was good, as it places the moneys to you for being available the same time they send it, keeping you from having to wait another day or two for a wire transfer to go through it's own red tape.

This does not mean the money may not clear earlier, based on volume and whatever paperwork the casino's accounting has to do, but it is still a week away from when they told you you should be expecting your check...

Not trying to be a smart alec here when i say "A watched pot"... but time to let the wheels turn as they need to... if tuesday or wednesday next week the moneys have still not been sent... Then will be the time to try getting Ingrid to see where the foul up is...

Hi Jimbeux ,

If you check back in the CoolCat Casino N/D thread you will see that i made
my first post about making my withdrawal request on the 20th August .
I then got confirmation from live chat on the 21st August that my documents were
all in order and my withdrawal request was being reviewed and still to be approved.

The 24th of August was the first time i posted any live chat in a thread but i still
have the live chat from the 21st of August saved.
So the 15 business days that you are hoping Virtual can get there time frame down
to would be this Friday and Ingrid has already agreed with me in previous post that
would be 15 business days. Anyway Ingrid is doing the best she can i agree there is
only so much she can do.

This Friday 10th September if the money has not been sent is time to see
where the foul up is...

Just to confirm what i said in above post :-
I made my withdrawal request on the 20th August.
I then went on to live chat the next day to confirm everything was in order , docs ,
identification , verification form .

Carlito,
found the post for the 21st and your chatlog link you just sent. What I was basically trying to state is that currently it looks like your request is going through the normal processing and, as Ingrid has said, everything seems to be on track.

It is when a bump in that track, or a derailment in the process occurs that Ingrid's invaluable services should be brought to bear to find out what problem is and free things up to get back on course. It is great she was willing to double check things were going smooth. Now, just a matter of waiting...

$375 on a free chip is pretty sweet.

I understand thanks for the reply Jimbeux

Well i just got an e-mail from NETeller telling me that CoolCat Casino have
put $375 (£220) into my account.

I have to say im delighted to be honest as it couldnt have came at a better time
i have my cousins wedding this weekend and i was a bit short of cash to be honest.

As Jimbeux said when he made this thread he was hoping that payments would be
able to get down to 15 business days from the date of request till payment is
recieved . Which would be a fair improvement from what i hear it used to be like .

Well its taken 14 business days for me so i cant argue with that and i can stop moaning now 

Thanks go to Ingrid for helping and giving me some good advice on my payment option.

If im being honest i prefer to play at casinos with far quicker payouts .
But i did enjoy playing at Coolcat and if i had money in the bank and was prepared
to wait the 3 weeks for my money then i would consider depositing in the future.

Anyway its a thumbs up from me for Virtual Group making steady progress in turning
over a new leaf 

Thanks for the post Carlito.  Enjoy your winnings! 

ok guys its your post here but as i read this every day again i  just cant believe..

you lcb have no ethical rules letting any virtual organisation use your board as marketing? thats unebelivable..

you are happy and delisghted about a payout to neteller after 14days? great it hasnt been 15 days? sorry but..

are you serious giving this rogued to the bone casinogroup a compliment for this? every legit rtg would have paid you way before to neteller.!!

all i can see is many people bitching and moaning and askong for their withdrawals... so what has changed to virtual? nothing.. i see a rep posting the lousiest excuses in virtual way and you guys give applause? :-\


no matter if they pay some little winners in the end to keep their shield.. the bottom line is virtual is the worst of the worst and every experienced player would agree with me.. i enver had dispute with them.. because i would never ever!! depsoit with them.. alsone their ethical behaviour on running casinos their t&cs.. they are a crooked operation.. i also was in conversatuion with casino mangers etc.. they all have the same opinion on virtual and they know the biz..

you guys can do whatever you want, but as iam used to casinomeisterforum i really cant understand why here the mods and the members have such a stron support to this strange operation..

all i can say they fool everyone around..i noticed this without having ever played with them, just some freechips in the past... there i saw their livechat, their crazy bonusses etc..


just look at their style.. they run dozens of casinos..most of the individual websites hide the fact they belong to the virtual casino group? what do you think why?

ever went to livchat and asked them about their relationship to virtual, their strange lorem comission, which is no gaming comission at all.. virtual is one of the biggest rtg operators! they are the biggest scam! yes scam!


i dont say this because i have lost money to them as i never deposited.. just be fully aware with whom youre dealing!! google virtuals history and then come and blame me!!

i dont care if they paid anyone a few hundred.. big winners are beeing left unpaid!

or chaek casinomeister..

iam done i cant see anymore poor players here asking virtual rep for their withdrawal and they come up with the lousiest excuses at all..

as the biggest rtg operator virtual should be able to offer fastest payouts in the biz! so think 2 seconds why they dont ? then think of the small operations which can! also to us.. combine and then whats left?

if you dont see their way of unethicaly business youre lost to their roguedom..



cheers

coxwel

Orrrrrrrrrrrr.........


maybe they are a victim of deranged players that have built up such a hatred towards them that they would spend all day spreading nothing but negativity towards the casino and those who seem to enjoy playing there....for all i know...the multitude of negative posts could have even been created by one person spamming out his/her hatred towards the virtual group but making it seem like there are a multitude of players to support the allegations...

and it doesn't take much to spread negativity - once the actual player reads or hears about it...they simply join the virtual mass....and voila! the plan worked now the person has attained his group of lobbiers against the virtual group....amazing how powerful a tool the internet can be? eh?

and so this the way i see it...if someone asks I'll answer...if someone needs help...if i can i will help....but if no one asks...then i won't answer...if no one needs help...then i mind my own business...UNLESS...i feel i'm being attacked for making a choice and being made to feel like a fool for making it when from my point of view I have made the right choice as there is no incident or situation that I have personally experience that should make me think otherwise; moreso if there were such an incident or situation then i wouldn't be here writing all of this.

I don't appreciate being slighted....it's my choice...and i've chosen...my experience has had some ups and downs...but nevertheless not enough for me to put out a public dispute against them...as matter of fact i still think they offer some of the best bonuses out there..that have no hidden scams or schemes behind them..the T&Cs are straight forward..my bottom line...i still like them, i will still play there..as they have done me no wrong...let me repeat...

THE VIRTUAL GROUP/PRISM GROUP have done ME NO WRONG! and until they do...I WILL PLAY AT THEIR CASINOS and PROMOTE what a GREAT EXPERIENCE I have when I have them.

Firstly I have to say that in general I agree with coxwel although I hold no hatred towards this group I just have no time for them and wouldn't waste my time or money on these spin doctors ::)... they have proven in the past they can not be trusted why does anyone think that would change now?  As I have said before the only reason they have decided to pull their finger out and begin "doing the right thing by their players" suddenly is because there are now many legit, fast paying RTG's out there and they no longer have the monopoly. Aint competition grand!

This is simply my opinion people are free to play where they wanna play do what they wanna do be what they wanna be yeeeaahh! (sorry couldn't resist) Seriously though I am sure there are players out there that perhaps haven't had issues and enjoy playing there (although haven't heard of many)... they have the reputation they have for a reason.

I personally use to play POC and many of the others until it came time to cash out and I got screwed over royally by them. A few years ago when I was admittedly new to online gaming I played at POC alot (too naive to know any differently back then)anyway long story short was a regular depositing player wasn't a free chip abuser (didnt know bout that back then!) anyway was playing slots this one time and to my suprise I got my winnings up to 30K yep you heard right could not believe my luck! Until it came time to withdrawer I wont bore you all with the bullsh*t involved but it took a long time to get my first withdrawal of 2.5K and that was after excuse after excuse from the casino and the manager emails ignored rude live chat reps was such a headache then after months of not being able to get onto the manager not having emails answered, excuse after excuse etc I never saw my winnings!  It was a legitimate win that was never paid  :'(

I wish all playing with this group all the luck in the world...however after my experience I will never trust them again grrrr


After that experience I free chipped the crap out of that place lol made me feel a little better lol 

I only urge caution....

@ soda: its no hatred against them.. its just hard to read this crap here about them.. if you like them.. fine.. i said nobody to go away from them.. if you think theyre good.. its your! choice.. i see youre kind of experienced player.. just completely not understandable for me why then you support virtual but anyway..


i just posted my opinion.. and its the opinion of many people.. i just dont like newbies getting false info.. most players at virtual dont!! know about their past and the op does everything to hide that fact!

as i said numerous times, you guys can play/deposit whereever you want!


but then coming and whining about delayed withdrawals, etc... youre on your own then..


its a message board here and i share just my thoughts and views.. if i hurt anybodies feelings by telling my opinion on virtual bunch.. my kindest sorry for that ::)


cheers

coxwel

thank you for sharing your personal experience Meglington - and I will take caution. i actually am curious now..what their reason and what they would say about it....because then i would be weary to attempt to win anything more than $2000 (my highest payout from this group)..maybe less now..

would it be possible to allow Ingrid to see what happened and inform you and hopefully in turn inform us?



coxwell - i understand your point - and i always have... it's when lcb, the mods, and the members are centred out for playing there and for posting here..unfortunately most often or not..when a player comes looking for answers it is due to a problem. Also I think its fine to warn players not to play there...but have a some respect for those who already do and have no issue. And also for Ingrid..who i know is not just sitting on her butt..u may refuse to see it for what its worth but she's helped me and others here...anyway i do appraise you for looking out for the new player who may or may not know what they are getting into..however for those who are seasoned....i don't believe they need to be questioned. but if u must know why? lol...mainly for this one bonus code BESTMONTH250. other than the odd freechip here and there this is the one i always use and love...250 x dep., no playthrough, no max. cashout., all games allowable except BJ, bonus non-withdrawable. if you can find a similar bonus at a site you deem reputable..let me know...and i'll try them.

Now it is time for me to take a stand on this as well.
And to give a glimpse as to my own perspective, as a response to Coxwell's comments.

I have seen and read nearly every post at Casinomeister regarding the virtual group, followed the long history of slow payouts (2-4 months), No payouts, screwy terms and conditions, hidden affiliations, the "commission" and all the other history this group has built... I saw and read with interest The Meisters own efforts to do something similar to the new leaf concept, resulting in his lifting them out of the rouges pit for nearly 9 month's, giving them a probationary period to make good and settle some of the grievances of the time... Yes I know and Knew the history.

Yet when I came here to LCB I found that a large number of people here DO play at these casinos. They Play free chips... They deposit... They make requests for withdrawals... and oddly they were getting paid albeit glacially slow compared to other sites... but there was enough of an indication, to me, that there was a core of members here that do use these casinos for their gambling.

The Virtual group is one of the largest and oldest RTG operators out there, and I agree... that should give them the ability to be cutting edge and leading the pack in terms of payout times. For the longest time... they were literally the only game in town if you wished to play RTG. Similar to Microsoft... it was play by our rules or dont play. As Microsoft found out though, monopolies get broken up, new players emerge that make, just by doing it right, you look like a fool and force you to revise your strategy or go the way of the old IBM.

When Prism Aff Mang first signed on and introduced herself I was as cynical and skeptical as anyone out there... and said it. To which she responded " What would you consider "change". If you follow back to the beginnings of the "New Leaf" concept you will see that the changes I felt needed to be shown were to get payouts processed and payed out in a reasonable time frame, one that is compatible with the rest of the "reputable" industry. That would be 5-7 business days, as posted by such sites as Rushmore, Inetbet and Clubworld, in their Terms and Conditions. I agreed that this would be nearly impossible at the moment... But is an end Goal.

Instead, as a first hurdle I challenged them to Honor the time frame for payouts, as laid out by their own Terms and Conditions that being the 15 days. There was also a challenge to get bring the Customer service up to snuff, to stamp out some of the terminal excuses and misleading comments I had been consistently seeing and give some transparency into complaints, clarifying T&C issues and generally making a safer playing environment for those who choose to play there.

While I think that playing and depositing at these casinos should still be approached with caution, And I take stories like Meglingtons and Enough others like hers to raise serious concerns, I also think that the effort being made by Ingrid has been a positive change that has helped members here feel they stand a sporting chance of playing and potentially receiving a winning in under 3 months time.

Can Virtual get down to the 72 hour bar that other sites are currently consistently hitting... Yes... if they feel it is profitable to do so. The market will drive them to it, just as Microsoft was driven to become competitive. And if they feel they can tap into that market by cleaning up their past history.

Do I think they are there yet... No.
But I do think they are on the right track, as long as they stick to it. This is no longer the late 90's early Aughts, What worked then is no longer a viable business plan now, The Market has grown exponentially world wide and Virtual can decide to be a happy and doomed dinosaur... or evolve. That choice is theirs.

If, as they work towards evolution, I can make it a bit safer for our own members by not slamming the door in their faces and give them a chance to make their own case... I feel that it is worth doing.

I, is as in me... Jimbeaux.

LCB's official position on this is that the Warnings that are posted for these casino's were fully warranted and justly earned. Removing them without compelling evidence or reason will be approached just as the decision to place them... based on the actions of the casinos. I respect that stance and support it.

Hi Meg,

Thanks for your feedback.

I reviewed your account; unfortunately we no longer have access to chats from 2007, so I cannot check on your feedback about CS and managers being rude to you.  I can see however, some details.

You had $30K in winnings.  On February 12 you requested a withdrawal for $2,500, which was sent to your NETeller account on March 2nd, so it took about 14 business days.

You never requested another withdrawal.  On February 23rd you logged into your account and lost the remaining $27K.

Now, I imagine the issue you were having was that they probably told you to request your withdrawal $2,500 at a time.  Back then, the US law had just passed and, even though you're a not in the US, as everyone can probably imagine payments had just gotten very complicated, especially since most of our players are from the US.  So I think (once more, I don't have access to chats so I can't be 100% sure) that what you are referring to when you mention excuses, is the fact that sending your $30K would have taken some time.

As I said, I don't have all the details, but as far as I can see there is no reason why your winnings would not have been paid to you.

I am really sorry if we didn't provide you with the best customer service back then, we would love to have a chance to redeem ourselves.  I see you continued depositing for a few months after that; if you're willing to give us another chance, we would love to have you back.

Best regards,

Ingrid

Curiosity here Ingrid, and using the $30,000 win as an example...
A player would make a request for a withdrawal of $2500, go through the process and only after the first 2500 was paid, 15 business days later then the second request could be made?

Or is the entire 30k processed, then paid out as a once weekly payment?

In the former case, barring any complications during the time frame it would take 36 weeks, at the current 15 day figure, to completly cash out a win like this.

In the latter case that time frame would be down to 12 weeks... and free the player to redeposit and spend some of their winnings back with the casino... a not unreasonable assumption.

I know different casinos have different max cashout's as well as having an "idle" clause if an account is not played for a certain amount of time that could be triggered if you were to wait out the timeframe and deposit instead at another casino...

LOL... I really dont know, never been lucky enough to cashout anywhere that approached a Max.