Reviewing Deposit/Withdrawal process at Blacklisted BoVegas Casino

Hi LCB'ers, 

Our tester MarijaS went on a very turbulent adventure at BoVegas Casino. This casino has been Blacklisted for a while now due to a very long verification process, extremely slow payouts or no payouts at all, and unresponsive customer support.

Although our tester was paid at the end, you will see that the things haven't changed much, if at all.

In short:

• Tester of the day: MarijaS
• Account created on January 21, 2021
• Deposit of $400 worth of BTC made on the same day, but Coinbase delayed the payment for 72 hours
• The casino received $380.13 worth of BTC on January 24 - the amount was smaller than deposited due to BTC value fluctuations
• LCB tester played a couple of games, and had some decent winnings, ending up with a total balance of $509.32
• Documents for verification sent on January 25
• It took the casino 25 days, until February 19, to approve the documents
• Withdrawal request made on February 25 - $509 via wire transfer
• First cashout installment (0.00442596 BTC or $253.63) received on March 12 via Coinbase
• Remaining cashout sum (0.00485802 BTC - $258.50) received on March 26 via Coinbase
• Extremely slow support taking up to 7 days to respond between emails

Read the full report here: https://jswqzs.com/news/lcb-tests-blacklisted-bovegas-casino

Extremely slow. Installments for a $509 withdrawal are inapppropriate. It's good that this casino has been blacklisted. Thank you for the report.

That's an example of how a casino should not operate and treat its players. The very long verification process and even longer cashout times. It's crazy to wait for months to get your winnings, on top of that you receive it in tiny installments. 

Wow! That is insane and completely unacceptable.

Does everyone who cashes out go through this same 2 month process? I cannot imagine someone going through this and then depositing again... but i am curious if it gets faster/easier the 2nd time around?

Regardless, who is keeping this company running with practices such as this? Do they maybe not have a lot of cash-on-hand and are floating deposits until they can pay out enough? I mean after this evidence it's not out of the realm of possiblities that they could have potentially destroyed their customer base. Then again, it could it be they're so greedy, shady, and blind to the facts that perhaps one day during a meeting a worker had an idea and the conversation went something like this...  

"Hey! I have a brilliant idea guys!! What if we.... Stall the withdraw?!" *everyone starts looking around nodding in agreement* "Also we should flip a coin to find out if we reply to the customer's emails or just delete them. Oh and does Bob still have that box of reject letterheads? You guys remember the ones that came in and our logo was little faded but not really too hard read? I was thinking we'll keep sending those out for KYC that way we can force them to have to re-do submit!" *the big boss stands up and proudly says* "Team. I think we should do everything we possibly can make the customer feel like they're being scammed." *someone from accounting speaks up* "With these new ideas I think we can make the withdraw process take WEEKS. In fact, I don't see why we can't get them around the two MONTH mark.  You know if it takes that long they will realize they've been scammed and probably just spin them away in frustration. After that, at long last and well deserved, that $500 is officially ours, boss! Besides, they're probably looking up bonus codes right now with wallet-in-hand with their sites on our cashier!" *everyone claps, hugs, not a dry eye in the house.*   

I admit that was pretty fun to write and of course it's damn silly, but I just can't imagine the thought process behind this! If there's someone out there who knows or if you can tell us it's less ridiculous than my little fun story than by all means enlighten us! Until then i'm going to consider this a not very well thought out plan. Casinos have the potential to literally make billions...quarterly.. so  you would think that keeping your customers happy, which keeps the cash flow happy and would make the situation a literal *win/win* for everyone involved would be an area of primary focus... i don't know but i gotta jet and grab my wallet, i just heard about this Bowl of Vega or something IDK but I can't wait to check it out!!@! 

This really makes me wonder........ about a lot of things.. :|

Anyways.. Thank you LCB and testers! Can't wait to see more results for other places! :)

-w

LoL spot on , this is exactly how they do it! This has to be one of the worst casino groups at the moment. Stalling tactics, dividing cashouts, unreasonable waiting time between each email correspondences, all designed to make players lose their  money back to the casino.

Shameful and uber rogue behavior, no wonder they are blacklisted.

I have seen a lot of shady casino clip joints in my 15 years of online gambling, so sadly nothing really surprises me anymore. I just hope that these reports will help other players to make better decisions when choosing the right casino. And never forget to always do your own research and due dilligince before playing.

Video report added to the orginal post at the top. thoughts and feedback welcomed!

well done LCB

Absolutely no excuse for online casinos to be taking this long.

Thank you for exposing stuff like this.

I had a cash out a few months back and the exact same thing happened to me as well. Sad that they haven't or choosing not correct delays on payouts.  They are quick to take money so they should be just as quick paying it out is what I think, for all casinos.  And I know its not impossible to do because there's plenty of good casino I've found here that are good and do! 

why waiting for so long before exposing this scandelous casinos.every casino doing this only once should be put on the blacklist over all gambling platforms.god knows how many people sufferd losses and have problems created by these lowhumans who only take the cash.i wonder what they will do if someone doing it on them.

it is not their fault but the people giving them license and rent them the rigged software .

send a notification out to all casinos to stop doing this and threat them that they will be blacklisted at the smallest faults even for once immidiatley.no matter how small or big the casino is .gambling should be fair and 50/50 chances all RNG bs should be taken out of the games they have the housedge to pay their bills and profit .there is no need for tricks unless  they are criminals disquised as businesman.

all online gambling should be banned .it is time authorotys begin to block them.why supporting criminals who destroy peoples lives.

It's not just BoVegas. The whole AffAlliance Clan is not trustworthy. On the positive ,AffAlliance and their use of 'trustworthy' Bosoft and Rival software, is a topic where not all but most of the Review sites are on the same level.

I'm never going to deposit any money with any casino unless they have passed your for the players tests. Why would I. This is why you all do this. Great job!

I go by the saying 'Love all, trust a few'. Unfortunately not all the Review sites are as trustworthy and independent as they claim. Just google a blacklisted Casino name followed bei review or honest review. Or Casino group. 

thanks, I am not really surprised after seeing all the forum complaints. keep it up

Great investigation done 

wow im interesting

well done guys 

judging by the YES votes it looks like not everyone actually bothered to read/watch the report 

Hello. Thank you for showing interest in our brands and making reports like this one. Honestly, we appreciate it. It's a good test for brand.

Regarding "slow replies". Logically, you want to get your winnings ASAP. So the tester wanted to get a reply the same day she sent request.
BUT we have thousands of players who send requests for withdrawals and send new documents every day. It takes time to check everything. To double check everything. You cannot blame us for being too careful:)
That's why our T&C's state that approval of documentation may take up to 4 (four business days). 

Regarding "long process of verification". The main issue is that this player couldn't provide all sufficient payment details at once: she changed her bank account details several times. Each time some information was missing, you can see this from the screenshot below. Finally, Fianance manager made an exception for her and sent her BTC, which is NOT even a withdrawal method for our brands.
I hope I explained the situation and everything is clear for you. But If you have any question, feel free to contact me.

Hello,

I had an insight into the whole process from the beginning to the end. Here is the correspondence between the tester and the casino finance department. 

The verification process started on Jan 25th and documentation was sent on the same day, it contained a scanned passport and personal id, last utility bill, and the casino tester picture holding the personal ID.

26 Jan follow-up email was sent, on which the casino replied on the 1st of February: "missing screenshot from online banking page"

February 2nd, the tester filled out a payment verification form, this payment form already contained IBAN number, and sent a screenshot of the online banking page which the casino didn't accept.

Feb 8th - Finance department asked for a SS where the IBAN number is shown. But the online banking application doesn't contain IBAN and the tester sent on the same day the payment instructions from the bank which contained IBAN. 

12 Feb -  Finance department confirmed the banking details were checked and asked the tester to confirm all banking details. You also asked the tester to provide the currency of the bank acc, although the bank document sent contained the currency of the bank account.

On the same day the tester provided you with the bank account currency -EUR 

17 Feb - Tester sent a follow-up asking if all details are ok so she can withdraw the funds from the casino.

Since there was no response, on the 19th Feb tester sent one more email asking if winnings could be withdrawn using BTC, since one of the casino live chat agents said it could be possible if the finance department allowed it. On the same day, the tester got the response that BTC is only available for deposit and that the withdrawal is only available only using a bank card or bank account.

On the same day, the response from the Finance Department: " we do not provide our customers with a Bitcoin withdrawal option usually. Winnings can be sent to the card successfully used with us, or to the bank account." The same email confirmed the documents were approved and that the withdrawal can be done.
The tester asked on the same day (19 Feb) if withdrawal can be done using BTC.

22nd Feb brought a response from the finance department where the tester was advised to check the casino T&C's where all withdrawal options are stated, and BTC is not one of them.

On the same day (22nd Feb) the tester wanted to see why the support agent said it would be an option to withdraw funds from the casino using BTC and made one more final request for the payout to be made using BTC. 

On the 23rd of Feb, the tester was advised that the money could not be made using BTC and sent an additional document for wire transfer.

24th Feb - Tester sent you a new payment verification form and the details for the USD bank instructions and made a withdrawal on the same day via Wire transfer.
  

02 March - Tester received the answer that the casino account is updated with the new details for the USD currency.
10th March - Tester sent an email asking why is the withdrawal taking this long since all documents are approved and the withdrawal status in the casino cashier still showed pending status.
11th March - Tester received an email from the casino, where the tester was asked to send the BTC address where the payment should be sent. On the same day, the tester sent the BTC address where the casino winnings can be sent.

12th March - Tester received the email that the amount of $250 out of $509 was approved and it would be soon sent to the tester wallet.
On the same day, the tester asked why it was only $250 when the withdrawal was made for the full amount of $509. On the same day, the tester sent an email confirming the amount of $250 was received and a new withdrawal request was made for the remaining amount of $259. Tester also asked how long this approval would take. 

16th March - Tester received an email from the finance department, where section 10.2.3 was quoted, informing the tester the casino holds the right to send winnings in installments. Tester sent an email and thanked for the information, also making a query when the new withdrawal will be approved.

18th March - Finance Team informed the tester it takes up to 7 business for the withdrawal request to be approved.
23rd March - Tester sent a new email, where she said 7 business days passed and the winnings are still not paid.

Since there was no reply from the finance department, the tester sent a new email on the 25th March, where she asked when will the winnings finally be paid.

26th March - Casino finance department sent an email where the tester was informed the amount of $259 is approved and will soon be sent to the testers wallet.

casinos kill the golden chicken due greed and then begin to cry!

like every business you must be on it 100 %and definatly a casino busniss .so mr bo vegas dont cry now the damage will take you at least 18 months to recover if you want to recover otheweis the future looks verybad.

is coinbase to blame too? Just need to know

Why coinbase?

Indeed this is a good test as it shows your true modus operandi. And anyone following this forum and all the complaints about your group would be able to see the same. 

Delays, predatory TC, excuses, customer support that takes up to a week to respond is all designed to make winning players lose their money back to the house. Add to that the crappy cash-out limits you have.

There is no way you can justify almost a month for KYC, and all the crappy withdrawal policies you got enforced. Who on earth would want to play at a casino that takes  months and months to pay ?

How the hell you verify players within 4 business days when you need 4-7 days to respod to one email?

I was just wondering to me it seems like coinbase was taking long too or maybe I was reading it wrong .sorry for my mistake if there is one.

Coinbase delayed deposit for 3 days, had nothing to do with witdrawal or how long it took the casino to send the money.

Hello. Thank you for sharing this insight.
Actually, it confirmed my words:)
Approval of documentation does take up to 4 business days (not calendar days but business days. It's a big difference!).
Your tester did send emails without some important information. So it took longer than usual. If you come to bank without your ID, will they open account for you? Don't think so. So it will take longer than usual as well:)
Anyway, this particular withdrawal case took longer due to the combination of various factors from both sides. We have discussed this situation with our Finance and Support teams to prevent such delays and upon withdrawal request to convey to the player complete requirements for withdrawal procedure.

We all know what 4 business days are. It's not a problem to ask for additional documentation but to do it days after and then whine and blame the player. If the player received responses in daily communication with you, the verification would not take a month but would be completed within 4 business days. So dont blame the players for your bad business practice. Why the player need to wait for your responce 4-7 days?Is that the player's fault?

Hello. Thank you for your reply.
Nobody blamed the player. Our company just explained why the process took longer and why the approval of documentation takes up to 4 business days.
One more time:
This particular withdrawal case took longer due to the combination of various factors from both sides. We have discussed this situation with our Finance and Support teams to prevent such delays and upon withdrawal request to convey to the player complete requirements for withdrawal procedure.

I don't agree that this is the combination of various factors from both sides. However, I do understand that since you can't justify something it means that is your daily practice. The amount of complaints also shows this is your standard procedure.

You did. You said this: "The main issue is that this player couldn't provide all sufficient payment details at once." That's not true. The main issue is that you took several days (up to 7 days) to reply to each email. That's ridiculous. The process wouldn't have been extremely long if you had replied the emails promptly.

 wast of good time 

Thanks for the Test LCB really appreciate it.

These are all address to the Casino Rep: @Affalliance

1.) If a casino may take up to 4 days to approve documents, that is fine - What is always frustrating that on day 4 apparently something is missing, the player provide the missing/relevant document, and now have to wait another 4 days for that specific document to be approved : This is absurd

2.) Responses from support that could take up to days to be answered is a huge problem and I am sure many can agree customer service is the big thing when vetting an online casino.

3.) Why does the casino need up to 7 days approve a withdrawal? I mean I heard many times you said you get thousands of withdrawal request and verification documents - Well guess what, there is other casinos out there who gets double or triple the amount of withdrawal request and verification documents  on a daily basis, yet they can verify documents within 30 minutes to an hour and approve a withdrawal within 30 minutes or maybe a few hours.

So I am failing to understand - Why does it take 7 days to approve? A player request a withdrawal notification get send to the finance department to review, why does it take 7 days to review? Is this a man power struggle? Shortage of Staff? What is it? Because it all does not make any sense why a casino should take more than 24 hours to pay a player.

If there is not enough man power or if you do not have enough staff - maybe you guys should employ more staff to handle requests faster? I mean by this more players would want to play at BoVegas especially for those with limited options from USA etc. More players are happy, getting money faster, word of mouth spread and more players would join and spend their money at BoVegas.

Sound to me BoVegas is a casino that makes money but with limited staff and the players need to suffer and wait forever to get verified or their withdrawals due to limited/shortage of staff IMHO, yet deposits are credited immediately without delays, apart from the BTC delay.

Clearly if you get thousands of withdrawal requests per day, which means you have many players that spend their money at your casino - Surely you can afford it to employ more Finance and KYC staff to make these 2 processes (Verification & Approval of Withdrawals) much faster.

I think the problem is not in their limited staff but in keeping players' money as long as possible.

this whole problem can be fixed in no time .all online casinos pay a monthly fee to centralize all players what ever casino they play and in one phone call they can confirm the player is verified or not.this hole crap is applied to stall players money and nothing else .you can buy a tv online for 5000€ no one cares and next day you have the package .online you can deposit 100000€ no one careas soon you want to withdraw 100€ all rules coming up immediatly.disgusting and fraudelent behavier.i dont understand why curacao licensed casino apply the kyc rules?curacao has no gambling authoroty and never will have one .it is only a businnes permit.like a webshop.and webshops have no permission to verify you only if you apply for a loan.

Agreed. This argument doesn't make any sense. As you said, if you have a lot of withdrawal requests, it means that you have a lot of revenue, which means that you can hire enough people to handle the requests.

gotta chime in, so lets be real here guys. it's not like they are going to openly admit to deliberately delaying withdrawals and enforcing these stalling tactics with support not only being slow but often useless. 

Any1 with two remaining brain-cells would know to avoid this joint at all cost after watching this report and reading all complaints. For those that don't,  well ... you can only blame yourself when the shit hits the fan and it will.

i am not disillusional but I hope this backlash will "force" them to do right by players and get their act together

Always read t&c 

2.2. All players of the Casino must be of legal age (18+). Permanent and temporary residents of Israel, Poland, India, Hungary, Malaysia, Germany, Russian Federation, Ukraine, Belarus, China, Romania, the Netherlands Antilles and Costa Rica, as well as players accessing these locations by changing their IP address via virtual private networks (VPN), are not eligible to open an account, log in, make a deposit, bet or perform any other activity at the Casino. Any accounts violating the Casino's restrictions are subject to termination.

The normal procedure would be, to notify the players to withdraw the money and then close the account.

Thank you for the honest reviews. It helps me to understand where and which casino online I want yo play at! Excellent review. 

We have tested again BoVegas Casino!

Our tester did receive the winnings but there were some issues and delays, unfortunately, 

To find out more about this latest test, please read the full report!

In this video report, we bring you details of the BoVegas Casino investigation. If the name sounds familiar, there’s a reason for that, as it was already tested in 2023. The then test revealed countless issues, proving that the “Warning” badge was deserved.

However, the operator was moved to probation, during which no complaints were submitted. Having passed the probation period, the brand was put under the microscope once again, to see how things stand for the time being. 
Curious to find out more details? Stay tuned for our full video report on US-friendly BoVegas Casino!

Registration

Having registered on a previous occasion…
… the tester only logged into his account. The only thing he did with regard to his data was ask a support agent to change his phone number.

Deposit

Bitcoin is one of the cryptocurrencies online casino players most often opt for…
…and so did our tester for this investigation. He deposited EUR 201.23/ 0.00834864 BTC on October 5, 2023.

The available methods include cards, cryptocurrencies, and a deposit-by-phone option. The minimum amount to deposit is $25 or $50 for selected cryptocurrencies. No wagering requirements are imposed on straight deposits.

KYC

ID verification should be something that doesn’t include much hassle…
…especially if opting for Bitcoin to deposit and withdraw. That’s not the case with this US-friendly operator.

Our tester submitted some documents on October 5, 2023, and received confirmation that his account was validated. However, when he attempted to cash out a day later, it turned out that something was missing. He provided a Bitcoin wallet address, and bank info, as requested, and finally had his account verified on October 18, 2023.

Although the whole process took a while, what needs to be mentioned is that the support department was of great help. The agents responded efficiently, helping our tester deal with all the obstacles and guiding him through the KYC procedure.

A detail worth noting is that the support department claims the document verification timeframe is 4 business days, whereas the Terms say 3 working days.

Gameplay

Playing games was undoubtedly the most entertaining and the least troublesome part…
…of this investigation. The slot games our tester checked out include Legend of the High Seas, Cash Bandits Museum Heist, Big Cat Links, Fortunes of Olympus, and Mighty Drums. He had a couple of wins and he also triggered a variety of interesting features.

Withdrawal

The first attempt to cash out took place on October 6, 2023…
…but it failed, as the account turned out to be unverified. As mentioned in the KYC section, the tested supplied the missing docs, and finally made a withdrawal request of EUR 100.35 in BTC on October 18, 2023. He received EUR 100 on October 27, 2023.

The maximum weekly withdrawal is $2,000, whereas the minimum is $100 for all available methods, which is way above the industry’s average. It takes 7 working days to process the cashout request and an additional 7 to 10 business days for funds to appear in the player’s account.

Conclusion

Before we conclude, why don’t we take a look at the crucial moments of the test once again? 
•    Tester of the day: perobet
•    Registration: already registered player
•    Deposit of EUR 201.23 EUR 201.23/ 0.00834864 BTC made on October 5, 2023
•    KYC: images of passport and phone bill submitted on October 5, 2023, received mail that the account was verified on the same day; 
•    Additional KYC done on October 10, 2023, when the tester provided confirmation of the BTC deposit in the mail, but on October 11, 2023, bank details were required and two days later he also provided his BTC wallet address in the mail
•    Account finally verified on October 18, 2023
•    Initial withdrawal of EUR 100.35 in BTC requested on October 6, 2023, failed due to the account being still unverified 
•    Withdrawal of EUR 100.35 in BTC requested on October 18, 2023
•    The tester received EUR 100 in BTC on October 27, 2023

As you can see, significant improvement was made in the customer support sector, but the payouts are still slow, and so is the ID verification process. Yet, it is still unlicensed.

All things considered, the operator is given a new chance to prove that removing it from the warning and afterward from probation was a wise decision.

We hope this video helped you decide whether BoVegas Casino is the platform that meets your demands! Gamble responsibly and stay tuned for more insightful video reports!

https://jswqzs.com/news/bovegas-casino-re-tested-13-days-for-kyc-to-withdraw-in-btc

I already have account opened, but never deposited single penny. And after watching this YouTube video, i will never play even for free spins. What's is point,after all, when is this just another rogue predatory casino.