Wagerinox Casino Earns LCB’s Warning Badge Due to Poor Customer Support and Delayed Payments

To ensure every problem is resolved as promptly as possible, an online casino needs to have a professional and helpful customer support department. Especially if the problem involves a player’s winnings.

Not all the operators care much about that, though. Sometimes it happens that a consumer encounters a wall of silence, or receives nothing more than generic responses resembling those delivered by chatbots. When that happens, like it did to Curacao-licensed Wagerinox Casino, there’s no other but to place it on the Warning list.

Teamed up with the most prominent studios such as Big Time Gaming, Wazdan, BetSoft, Ezugi, and many more, and equipped with a large spectrum of payment options, Wagerinox Casino indeed seemed promising in the beginning. However, certain weaknesses and red flags can be detected only after a direct interaction, which, unfortunately, didn’t have a positive outcome for our players.

Waiting More than Half a Month for Withdrawal

On February 8, 2024, our forum member SkippyShark created a thread letting the community know that the operator is refusing to pay withdrawal for 19 days.

As he wrote, he made a withdrawal request on January 21, 2024, to cash out $500. Until making the post on our forum, the member had sent the operator multiple reminders via e-mail, but he kept receiving the same, non-helpful, responses.

Our complaints moderator reached out as well, and all she managed to find out was that complaints related to Wagerinox Casino are forwarded to the “higher management”. After numerous attempts to get some proper answer regarding this complaint failed, our complaints moderator decided to mark the case as “Unresolved”, resting the player assured that it would be reopened, should new info emerge.

First-Class Service is Nothing More but an Empty Promise

Another complaint regarding this Curacao-licensed casino was posted on December 26, 2023. As he described, he’d been waiting 8 days to have the request processed, although the Terms and the FAQ claim this procedure is done much faster. He even added that his account was already verified, which should, under normal circumstances, result in faster processing of a transaction.

“62.1 Payments are processed in a time not exceeding 72 hours starting from the moment that the request has been approved by the Payments Department.”

This very member also noted that Internet-wide, numerous players have also submitted complaints regarding issues with payments with this brand. That, and our own bad experience with poor communication was more than enough to place this site on the Warning List.

Not Worth Anyone’s Time & Money!

Upon visiting the review page of Wagerinox Casino, players shall encounter the following message:

“Wagerinox Casino received a warning from LCB due to poor support, they have no interest in cooperating with the LCB to resolve complaints promptly. Players experience slow and often delayed payments, so we encourage players to play elsewhere.”

Poor customer support is one of the red flags, others include slow payments or refusal to process payments at all, and suspect software. For that reason, players are advised to avoid such brands and instead stick with trustworthy online casinos, meaning the ones with licenses, fair payment policies, transparent Terms, and original games.

Do you think Wagerinox Casino will turn over a new leaf, and decide to process the payments after being placed on the Warning list? We’d like to hear your two cents on this, so share your thoughts with us in the comments section below and gamble responsibly!