Testing Slots 7 Casino: Failure to Meet WRs Resulted in No Withdrawal

Failed Cashout as an Outcome of Unclear Rules on WRs

Some online casinos occasionally stray from the right course and get involved in certain misdeeds. Realizing it’s not the way to go, they shift gears and change their business practices. One such example is unlicensed US-friendly Slots 7 Casino.

To see whether the company is serious about turning over a new leaf, we delegated a tester to register, deposit in BTC, play some games, and request a cashout. What happened out there during his journey was confusing, to say the least.

Before we guide you through the entire procedure, take a look at the milestone moments:

• Tester of the day: Juggaloroscoe
• Registration date: January 31, 2023
• Deposit of $200 in Bitcoin made on January 31, 2023
• KYC: the tester submitted an ID and proof of address
• Withdrawal of USD 100 requested on February 14, 2023, however, it was never processed as the tester never meet the wagering requirements for straight deposit‌s

Playthrough requirements on straight deposits are nothing new, but they are usually not too impossible to meet. How high were the ones Slots 7 Casino imposed, when our tester failed to meet them? To find out all the details of our tester’s experience with this brand, stay tuned for the full test report on Slots 7 Casino!

Slots 7 Casino Overview

Packed with Betsoft and Dragon Gaming’s games, the non-licensed Slots 7 Casino accommodates a great selection of slots, video poker, and table games. In addition to a multiverse of promotions and a multi-tier Rewards Scheme, the operator offers 3 channels of communication with the support department.

As mentioned in the intro, this casino was placed on probation in October 2022 and given the opportunity to rebuild its reputation. After a couple of months, on May 3, 2023, our team removed Slots 7 Casino from probation as the brand proved its seriousness to improve its image on our platform.

In September 2022, the company even delegated a representative on the LCB forum, so that players can have their issues fixed as promptly as possible. Yet, it still runs without a certificate issued by a regulatory institution.

Registration

On January 31, 2023, our tester visited Slots 7 Casino aiming to create an account. The process was finalized rapidly, as all he needed to do was fill in a simple 3-step form.

Deposit

Following quick and simple registration, our tester went on to add funds to his casino balance. He wanted to deposit USD 200 in Bitcoin.

As far as the instruction noted, he enabled the pop-up and notification to ensure the transaction will be finalized successfully. Expressed in Bitcoin, the amount was 0.00873779 BTC.

When he returned to the casino page, the tester received a notification that his transaction was in “pending status”.

After a while, the money was added to his balance, so he could proceed to the next step-playing games.

The minimum amount to deposit is USD 30. There is max daily, weekly, and monthly deposit limits as well, amounting to $1,000, $7,000, and $30,000. Depending on the country of residence, players can use cards, e-wallets such as Skrill, Neteller, and Discover as well as Bitcoin to fund the account.

Gameplay and KYC

Having replenished the account, the tester went on to play some games. Project Space was the first release he explored, followed by Saiyan Warriors, Fruit Zen, and Tiger’s Claw. His next choice was Super Wild Race, which brought him an ultra-mega win of $45.00.

Moreover, the tester checked out Kensei Blades and Primal Wilderness. He also played Jungle Stripes.

Two days later, on February 2, 2023, the tester reached out to the live chat support to inquire about identity verification. As far as the agent noted, to verify, he needed to supply front and back copies of his ID Card and address proof via mail, which he did on the same day. Docs were approved on February 6, 2023.

After that, he returned to the lobby to play a couple more games. He ventured into Alkemor’s Elements, Wild Drops, and Stampede.

Regarding verification, the terms state the following:

“KYC documents must be sent in English, in cases where players live in a country which uses another language, documents will require a translation signed by a lawyer verifying the information provided.”

Withdrawal, KYC, and Customer Support

Due to some issues, the ID verification process took a while, so the documents were finally verified after a couple of days, and the tester attempted to make a withdrawal request on February 14, 2023.

(ss Slots 7 Casino KYC approved)

However, even though the status initially indicated that the documents were verified, the very moment the tester pressed “withdraw”, the status switched to “KYC- Approved: No”.

That’s why he decided to supply an image of his passport once again, via the “Upload” button on the very same page.

He then decided to make a withdrawal request amounting to USD 100. As far as the cashier indicated, there was a mandatory fee of USD 3.

An e-mail arrived, letting him know that his request was pending approval.

The withdrawal amount of USD 100 was deducted from his casino balance during processing and after more than two weeks, he re-attempted to make a cashout request on March 3, 2023.

On March 13, 2023, he received an email from the casino letting him know that he did not meet the wagering requirements. That’s why his request was rejected. This turned out to be the reason his first cashout request, made on February 14, 2023, was denied as well.

As far as the explanation noted, he was supposed to meet 10x playthrough on a straight deposit if playing slot games, which is way above the industry’s average.

Making the situation additionally confusing is the quote from the Terms, which states:

 “As a measure to prevent money laundering, a deposit made by you should be played (wagered) a minimum of once before a withdrawal can be requested. Please note that when wagering requirements are in place, then they should be met before a withdrawal is approved.”

Also:

“The wagering requirement when depositing with a no bonus offer is 10 times the amount deposited on slots and/or video poker and/or table games.”

Yet, the general Terms say:

“The wagering requirement when any bonus is redeemed on a deposit is 30 times [ deposit + bonus + free chip (only if available and is a part of the offer)] on the slot machines (and/or) 60 times [ deposit + bonus + free chip (only if available and is a part of the offer)] on video poker and/or table games.”

However, exploring the Bonus Terms, players shall notice that this rule applies to deposits with bonuses:

“The deposit amount must be wagered for a minimum of 10 times. Once you have met the wager requirements, then you will be able to make a withdrawal. For example, if a customer has deposited an amount of $100, then the customer will have to wager over $1000.”

To see what was going on, he reached out to the live chat support department, which asked him whether he wanted the bonus added to his deposit. He wasn’t interested.

As communication with the live chat support team wasn’t of much help, he replied to the said mail on March 13, 2023, the very same day, inquiring more about such drastically high wagering requirements.

In the meantime, the tester once again returned to the lobby to play some more games on March 17, 2023. Expansion, Woodlanders, Winds of Wealth, and Boomanji were the titles he checked out followed by Alkemor’s Tower, where he ended up with USD 0.08 on his balance.

The response arrived on April 2, 2023, but instead of an explanation, he was once again asked whether he was interested in bonuses. Two days later, he replied, asking what was going on with his money.

Nonetheless, in the meantime, as mentioned, his balance dropped after playing some games, which was clearly visible in his games' history as well.

After some talk with support staff, they finally credited back the USD 100 withdrawal that was cancelled after the second time. The tester noted that it took some time before the money was credited to his casino account. He used it to try and reach the wagering requirements, but without success.

The minimum amount to withdraw depends on the selected method, ranging between $100 and $200. Payouts take 2 - 3 working days to be approved and additional 2-3 days to be processed. Bank wires take 7 - 10 working to reach a player’s bank account after approval.

A player can receive one payout of up to $1,000 every 7 working days. The cashout fee will be deducted from the withdrawal amount. As for the available methods, they are more or less similar to those for deposits.

“The maximum amount that any player can cash out when a deposit is made is 10 times the deposit amount, Whether the player redeemed any bonus or not on the deposit.”

 “The maximum time to process any first withdrawal is 21 days. This is due to Risk and Compliance verification and KYC Verification.”

Conclusion

Despite certain improvements, there are still many problems with Slots 7 Casino. It remains unclear why the tester was required to meet 10x wagering, yet one couldn’t help but notice that the rules are slightly contradictory. There were certain misunderstandings in the communication with the support team itself, which indicates that players should still be careful when visiting this platform.

Have you had the chance to visit Slots 7 Casino? Was your experience smooth or did you encounter some troubles? Let us know in the comments section below, so to help other members make up their mind whether to play here or not.

Gamble responsibly!