SOFTSWISS, an industry-leading technology company in iGaming, took home several prestigious awards at the European iGaming Excellence (EiGE) Awards 2024. Held in Warsaw as part of the European iGaming Congress, this event brought together top professionals from across the iGaming world. SOFTSWISS emerged victorious in four major categories, reinforcing its reputation as a dominant force in the industry.
The company’s achievements were recognized in the categories of Best Customer Service, Innovation in iGaming Technology, iGaming Leader of the Year, and iGaming Influencer of the Year. These wins highlighted the company’s ongoing commitment to excellence and innovation.
A Commitment to Customer Experience
SOFTSWISS places a strong emphasis on a 'player-first' approach, which is evident in its responsible gambling initiatives. The company achieved an 83% customer satisfaction rate, showcasing its dedication to providing an excellent player experience. At the EiGE Awards, SOFTSWISS Managed Services was honored with the Best Customer Service award for the second consecutive year. This recognition underscores the company’s consistent efforts in enhancing user safety and offering robust fraud protection measures.
Innovation has always been a cornerstone of SOFTSWISS, and its efforts were once again acknowledged as the company won the Innovation in iGaming Technology award. The company’s range of inventive features, including unique Sportsbook bonuses and a risk-scoring tool designed to support responsible gambling, were instrumental in this win. Additionally, SOFTSWISS runs network jackpot campaigns that have been highly successful, with one recent campaign boosting the average Bet Sum by 150% within just one week of a jackpot win.
The success and growth of SOFTSWISS can be attributed, in no small part, to the vision and leadership of its founder, Ivan Montik. Recognized as the iGaming Leader of the Year, Montik has been instrumental in guiding the company to new heights. In 2024, the company celebrated its anniversary by expanding into new markets and niches within the online entertainment space.
This growth was achieved through strategic acquisitions and partnerships, as well as high-profile hires, such as F1 star Rubens Barrichello, who joined as the Non-Executive Director for LatAm. Under Montik’s leadership, SOFTSWISS now boasts one of the richest game portfolios in the iGaming industry.
Marketing Excellence Recognized
SOFTSWISS also stood out in the marketing domain, with its Chief Marketing Officer, Valentina Bagniya, being named iGaming Influencer of the Year. Bagniya has redefined marketing strategies within the iGaming sector, leading the company to win awards for its innovative marketing campaigns. Her work has resulted in SOFTSWISS being named Brand Idol of the Year in 2023.
Over the past three years, SOFTSWISS has dominated media coverage in the iGaming space, and its brand awareness has increased fivefold under Bagniya's leadership.
Speaking on these achievements, Bagniya expressed her gratitude, saying: “Every single win or milestone reflects the harmonised work of the talented team and wise leaders. These accolades are our mutual triumph. I want to express my heartfelt gratitude to the industry experts who voted for our company and to SOFTSWISS professionals whose hard work made these achievements possible. This industry recognition will definitely fuel our inspiration to change iGaming for the better.”
Source:
''SOFTSWISS Takes 4 Accolades at EiGE Awards 2024'' Press Release. October 17, 2024.
