SlotsParadise Casino Tested: Incomplete Verification Delays USD 50 Withdrawal Via Bitcoin

Claiming to offer an off-the-charts level of customer service, account security, and the best online casino gaming experience, SlotsParadise Casino surely does capture the attention of players. It caught ours as well, so we decided to take a closer look at how efficient this US-friendly operator is in dealing with BTC deposits and withdrawals.

As with any other test conducted as a part of our “From the Players for the Players” project, the tester was instructed to go through the standard procedure. He registered, deposited in BTC, uploaded some documents for KYC, played a couple of games, and eventually made a request to cash out.

Before we unveil all the valuable findings our tester shared with us upon visiting SlotsParadise Casino, let’s quickly look at the milestone moments of the investigation:

• Tester of the day: Red Apple
• Deposit of USD 200 via Coinbase (0.00351729 BTC) made on July 9, 2024; received $203.08 
• KYC documents submitted on July 9, 2024; phone and e-mail verified on July 11, 2024
• Withdrawal of $50 via Coinbase requested on July 9, 2024, canceled a day later; new request to cash out submitted on July 11, 2024
• Withdrawal received 0.00079594 BTC/ USD 51.74 on July 15, 2024

Why did the tester need to request withdrawal twice? Was it because of some issues with ID verification? Full SlotsParadise Casino test report ahead, so keep reading!

SlotsParadise Casino Overview

Teamed up with Zeus Play, BetSoft, Apollo Games, BGaming, Dragon Gaming, Felix Gaming, Rival, and many other providers, SlotsParadise offers an extremely well-diversified selection of casino games. On top of a multiverse of slot games, the operator displays a colorful selection of table games, video poker, and live dealer games.

Paying attention to the “Promotions” section, players shall notice a diversity of promotional offers, among which the introductory offer is valid on the first four deposits, Game of the Week campaign, weekend boosts, and many others. To make sure the player’s opinion is heard, the operator included three different channels of communication- live chat, e-mail, and telephone.

Registration

To join the platform, our tester needed to fill in a simple 2-step form and provide some basic personal information about himself.

As soon as the necessary data were entered, he ticked two boxes- one to confirm that he is 18+ and to accept the Terms, the other to agree with the Privacy Policy. He unticked the one regarding receiving offers via SMS and mail, though.

Kindly note the following rule:

“5.12 Subject to clause 5.4 when you close your Account you will be entitled to the returnable funds in it subject to any bank charges applicable should you request expedited payment. Should your account remain dormant for a period of more than six months with a balance of less than $1 we shall be entitled to close the account and retain such balance as a contribution towards our administration costs.”

It is also indicated that the operator reserves the right to refuse to register and/or suspend the registration of any account at its own discretion.

Deposit & KYC

Having signed up, the tester went on to fund the account. He opted to deposit USD 200 via Bitcoin. According to the notification, the sum in Bitcoin was supposed to be 0.00351729 BTC, guaranteed for 10 minutes. The sum which appeared on the tester’s balance was USD 203.08.

To deposit, players can use MasterCard, VISA, American Express, Bitcoin, Ethereum, Litecoin, and BitcoinCash. Depending on the method chosen, the minimum deposit amount can be either USD 10 or USD 20. A processing fee may be applied to card deposits.

Attempting to eliminate the potential obstacles during withdrawal, the tester decided to upload the verification documents immediately after placing a deposit. He uploaded an image of his passport, a selfie with the ID, a utility bill, and a screenshot of the deposit.

Gameplay

Following the successful deposit and simple KYC process, the tester proceeded to play some games. Buffalo Bounty XL Spin & Lock by Dragon Gaming was his first choice, followed by Eggsplosion from the same studio.

The next in line was Legacy of the Sages by Evoplay and Lucky Crew by BGaming. Rise of the Titans by Dragon Gaming was his next and at the same time last port of call.

Withdrawal & KYC

On the very same day, the tester made a request to cash out USD 50 via Bitcoin.

However, a day later, he received an e-mail that his request was canceled.

To find out what was going on, he reached out to the live chat support department a day after that, on July 11, 2024, and asked why the transaction was canceled.

As it turned out, phone and e-mail verification were not completed, even though the KYC was finalized. All the tester needed to do was send the phone number and e-mail address via live chat, which he did, and make another request.

The tester was advised to contact the support department via chat or phone so to ensure as prompt processing of the withdrawal as possible. During the conversation with the live chat support agent, the tester asked whether he could change the phone number he initially provided in the account, and the live chat agent approved it.

The tester’s new request to withdraw USD 50 made on July 11, 2024, was processed on July 13, 2024, and the money was credited on July 15, 2024. He received 0.00079594 BTC, that is USD 51.74.

The operator supports withdrawals via Bitcoin, Bitcoin Cash, and Litecoin. Once the documents for ID verification are uploaded, it takes between 24-48 hours for them to be processed. Some withdrawal methods may be subject to a payout fee.

According to the Terms, ID verification is required prior to making a payout request. Once the documents are verified, a consumer won’t be required to send them again.

“7.6 We reserve the right to access and disclose individually identifiable information to verify the authenticity of the information supplied by you.”

Conclusion

Despite submitting the documents and having them validated on time, the tester missed to finalized verification of his number and e-mail address.

“5.16 In order to make a withdrawal, verification of identity is required in the form of an account number, password & a valid email address.”

Luckily, everything was resolved in a timely manner, with the help of the live chat support department. Altogether, the operator performed well during the investigation.

Have you had the chance to visit this SlotsParadise Casino yourself? If so, don’t hesitate to share your impressions with us in the comments section below!