Fresh Casino Tested: Was Quick Withdrawal via AstroPay Written in the Stars?

As a banking option that allows consumers to make online payments and contactless payments with no need to use a bank account, AstroPay quickly gained global popularity. Supported in a large number of countries all over the world, this virtual pre-paid card is also one of the favorite payment options in online casinos.

To find out more on deposits and withdrawals via AstroPay, LCB’s “From the Players, for the Players” team delegated a tester to pay a visit to Fresh Casino and use it to fund the account and cash out. Being an existing member of this non-US-friendly online casino, he skipped the “Registration” part and went on to add credits to his balance so to be able to play some games.

Before diving deeper into the details of our tester’s investigation of Fresh Casino, let’s take a closer look at key moments of the test:

• Tester of the day: Punakontti
• Registration date: already a registered member
• Deposit of EUR 200 via AstroPay made on September 13, 2023
• KYC: Photo of driving license and selfie with the said document uploaded through the casino’s site on September 13, 2023, plus a proof of deposit submitted a day later; documents approved on September 14, 2023
• Withdrawal of EUR 50 via AstroPay requested on September 14, 2023
• Withdrawal received on the same day, approximately two hours after being requested

Same-day withdrawal is something online casino players appreciate a lot, especially if coupled with quick and hassle-free ID verification. Was every single moment of our tester’s investigation smooth? Let’s find out!

Fresh Casino Overview

Licensed by Curacao, non-US-friendly Fresh Casino is a well-equipped gambling platform that contains versatile game genres. Packed with slots, Roulette, instant games, table games, live casino products, sports, and V-sports, it is optimized to meet the demands of various profiles of gamblers.

Aside from a colorful content portfolio filled with releases from Quickspin, Booming Games, Yggdrasil, Spinomenal, and others, the operator features a variety of casino and sportsbook bonuses. There’s a welcome offer, valid on the first four deposits, as well as a couple of cocktail-themed promos, b-day deals, and so on. Tournaments, cashback offers, and a 9-tier Loyalty Program with perks are included as well.

Fresh Casino runs its business under the Royal Partners Affiliate Program’s umbrella, alongside Jet Casino, DRIP Casino, Starda Casino, IZZI Casino, SOL Casino, and LEGZO Casino. Worth noting is that Jet Casino was tested in December 2021, with no issues spotted in any of the stages.

Also, in January 2023, a Royal Partners rep announced presence on the LCB support forum, so if any questions regarding any of the brands from the group emerge, don’t hesitate to ask for help.

Registration and KYC

As mentioned in the intro, our tester didn’t have to go through the sign-up procedure as he had already registered on some previous occasion.

Speaking of, to join, players can either fill in the form and create the account via e-mail, or opt for social media registration. Either way, the process is finalized promptly.

Our tester logged into his account and then went on to validate his identity. He accessed the “Verification” section under “Profile”, and uploaded a couple of documents- a driver's license as proof of identity and a selfie in which he holds the said document.

According to the Terms, if a player fails to send the documents the operator may request for KYC, their account may be either suspended and/ or closed. With regards to the record-keeping:

“The Company maintains a record of all relevant documentation on a separate database for at least five years after ending a business relationship.”

In some cases, a video call may be demanded as a part of KYC. If a player doesn’t fulfill this requirement, the account may be blocked and payments suspended.

Deposit

On September 13, 2023, our tester decided to fund the account. He wanted to deposit EUR 200 via AstroPay. The tester accessed the cashier, selected the preferred payment option, and typed in the desired amount of money.

A couple of seconds later, funds appeared on his casino balance.

As far as the tester noted, AstroPay usually sends a WhatsApp code to verify payment. He was already logged into his WhatsApp account, which is the reason why his deposit went straight through.

To replenish the account, consumers can use a wide range of methods, including cards, popular e-wallets, and bank transfers. The availability depends on the country of residence.

If the total amount of deposits exceeds EUR 10,000, the operator has the right to request confirmation of the source of funds.

Except for a selected few countries, the deposit amount needs to be wagered at least once. When wagering a deposit, consumers should know that bonus bets do not count, whereas sports bets count as bets multiplied by the odds. Also, a lost deposit (meaning when less than 5% of the amount is found on the balance at the time of making a new deposit) is not subject to wagering.

Mind the following:

“When using a risk-free strategy aimed solely at wagering a deposit (for example, wagering the required deposit amount in Roulette, Baccarat, and Instant Games when placing a bet with the minimum expected value of winnings [one or more players betting on all numbers at once; or on red and black, or on punto and banco at the same time]), the Company has the right to demand that the user wager on Slots the total deposit amount used in cases described above or withhold a fee of up to 25% from the amount to be withdrawn by debiting a user’s balance.”

When it comes to AstroPay, the company strives to provide cutting-edge financial solutions while ensuring the highest level of security, reliability, and convenience. Available in 50+ currencies the card allows consumers to pay, send, and shop without limits. A special perk that comes along is the opportunity to collect AstroPoints and gain access to a wider range of premium benefits.

Gameplay

Having funded the account, the tester then ventured into the operator’s well-equipped lobby. He tried launching a couple of games but without success. All of them returned the same message “OOPS! The page doesn’t exist”.

The tester turned to live chat, where he was asked to provide a screenshot of the issue. As far as the live chat agent said, the reason was a technical issue, so she kindly asked the tester to come back later.

Approximately 45 minutes later, the tester tried again, and this time there were no problems. The first adventure he checked out was Coba Reborn by ELK Studios, followed by Höllische Sieben AKA Hellish Seven Multi 100 by Hölle Games.

His next choice was one of his favorite titles- Bonanza by Big Time Gaming, after which he immersed into Ecuador Gold, a work of art from “Gold Series” delivered by ELK Studios.

Frozen Tropics by Pragmatic Play was the next game he played, followed by Savage Buffalo Spirit Megaways by BGaming and Dead or Alive by NetEnt.

A day later, on September 14, 2023, the tester launched Sleepy Grandpa by Backseat Gaming, Doors of Fresh, and Burning Chilli X, both by BGaming. The final game he checked out was Bison Rising Megaways by Blueprint Gaming.

Withdrawal and ID Verification

As soon as he finished playing games, our tester attempted to cash out, but unfortunately without success. Both documents he previously submitted for KYC purposes were approved, so he turned to live chat to see what was going on.

One more document was needed, a proof of deposit where his name could be seen, so he submitted it as well. It turned out that this wasn’t an adequate document. The operator needed a screenshot with the visible account number, so the tester provided it.

Shortly after, his account was fully verified so he was finally eligible to request a cash-out.

He requested to withdraw EUR 50 via AstroPay. Although the notification from the cashier stated that his access to site features and payouts was restricted due to the account not being verified yet, he had no problems with the transaction.

The transaction was approved and received on the same day.

Withdrawal methods are similar to those a player can use to make a deposit. For fiat currencies, the following cashout limits per 24 hours/ 7 days/ 30 days apply respectively:

• 4 000 € / 20 000 € / 80 000 € for players with Light, Mild, Classic statuses.
• 10 000 € / 50 000 € / 200 000 € for players with Grand, Cool, Intense, and Strong statuses.
• 15 000 € / 75 000 € / 450 000 € for players with Elite or Fresh statuses.

When it comes to cryptocurrencies, the equivalents of 50 000 $ / 250 000 $ / 1 000 000 $ per timeframes mentioned above apply to all players, regardless of their loyalty status.

It’s important to note that the payout limits per 24 hours / 7 days / 30 days cannot be less than 3 times the total deposits placed in the last 24 hours / 7 days / 30 days respectively before the withdrawal. Also, limits may be increased, if Website admins approve it.

“When depositing or withdrawing funds, in the majority of currencies, a special fee may be added to the Open Exchange Rates values.”

Bear in mind that if the cashout amount is above EUR 1,250, the casino may request additional verification of the gaming transaction for a period no longer than 48 hours. Players who win from jackpots are paid a lump sum.

Finally, except in specific circumstances, payout is made no later than 24 hours after the cashout request is received.

Conclusion

Just like its sister site Jet Casino, Fresh Casino proved that its good reputation among players is justified. The operator performed well in every crucial segment, providing our tester smooth and entertaining casino experience.

Have you had the opportunity to use AstroPay to deposit and withdraw from an online casino? If so, we’d like to hear from you, so leave a comment below. As always- gamble responsibly!