Casino Max Tested: Waiting 2 Days for BTC Withdrawal to Be Processed?!

One More Crypto-Friendly Casino Put Under the Microscope!

Throughout our “From the Players for the Players” project, we aim to investigate the efficiency in processing deposits and withdrawals and help players understand how different payment methods work. As you all know, ever since they entered the online casino industry, cryptocurrencies are continuously growing in popularity. That’s precisely why we occasionally examine this very method, to see how operators worldwide deal with it.

For this particular test, one of our testers from the United States was tasked to explore how Casino Max handless Bitcoin transactions. He registered, funded the account, verified the identity and played some games, after which he requested a withdrawal.

Before diving into the details of each stage, allows us to introduce you to the highlighting moments of our tester’s journey:

• Tester of the day: Juggaloroscoe
• Registration date: July 13, 2022
• Deposit of USD 200/ 0.01032200 BTC made on July 13, 2022
• KYC documents: driver’s license, utility bill, and picture of the tester holding the ID all verified on July 15, 2022 + the phone call on August 3, 2022. 
• Withdrawal of USD 50 in BTC requested on August 3, 2022
• Withdrawal of USD 50 in BTC received two days later, on August 5, 2022

Knowing that Bitcoin (and cryptocurrencies in general) is praised as one of the most efficient payment methods, often processed instantly, a question poses itself:

• Why did the tester have to wait two days for his BTC withdrawal request to be finalized?

Stay tuned to hear all the insights the tester has shared with us and you’ll get the answer!

Casino Max Overview

Part of the industry since 2017, Casino Max is a US-friendly online casino that supports cryptocurrencies and offers games from Realtime Gaming/ Spinlogic Gaming and ViG. In addition to a wide spectrum of adventures, it displays a multiverse of promotions and bonuses, along with cashback on losses, special offers for BTC depositors, and more.

This Curacao-licensed casino belongs to Legend Affiliates network, one of our longstanding partners. Alongside CasinoMax, its other brands are also live on our platform- CherryJackpot, Roaring21, Spinfinity Casino, SlotsRoom and SlotsNinja.

Registration

On July 13, 2022, our tester registered at Casino Max. All he had to do was fill in a simple form and provide a couple of basic information about himself. There were three steps to complete, but the entire process was finalized within several minutes.

A welcome e-mail arrived as well.

As soon as joined the platform, the tester contacted the support department via live chat to inquire how to get verified for withdrawal. Knowing that the ID validation process sometimes results in postponed cashouts, he intended to complete it on time and avoid any additional delays.

According to the agent, the documents needed to validate identity include the front and back copy of valid government ID, utility bill no older than 3 months, copy of front and back of all cards used to fund the account, and at least one successful deposit.

In addition to this, the documents need to be in full color, with all four corners visible. Once the docs are provided, a customer will also have to be verified via phone call. The entire procedure may take up to two business days. He submitted the following documents to complete the KYC procedure: driver’s license, utility bill, and a picture of himself holding the ID.

On July 15, 2022, an e-mail arrived confirming that the tester was fully verified, with a phone call being the only thing left to complete.

Keep in mind that:

“If the Player account is inactive for over 180 days, Casino has the right to reduce playable balance. Should you wish to reinstate the balance please contact customer support team.”

Deposit

Having registered, the tester went on to add some funds to his balance so that he could explore some games from the operator’s wealthy lobby. He wanted to deposit $200 using Bitcoin.

As soon as he entered the desired amount, he was prompted to confirm the transaction. He copied the e-mail address and transferred it to Coinbase. The deposit was approved within a couple of minutes, becoming visible on the tester’s account. There was $200.33, which is insignificantly higher, due to fluctuations in BTC value.

An e-mail from the casino arrived as well, once again confirming the funds were placed into the tester’s casino account.

The minimum deposit for BTC is $10, or $35 if funding the account by using cards. According to the dedicated page, no fees are imposed on any of the methods.

According to the Terms:

“Playable balance must be below $1 before a bonus or deposit is applied to the account. Otherwise, this may affect withdrawals or maximum cashout restrictions.”

Gameplay

Following quick and simple registration and rapid deposit, the tester headed straight to the games lobby, to try luck with some of the games. The first in line was Sweet 16 with Morphing Symbols, followed by Snowmania and Wu Zetian, where he landed a win of $19.60.

Later on, the tester explored Plentiful Treasure which brought him an even greater win of $91.20.

After this, he had a couple of spins on Pig Winner but quickly switched to Naughty or Nice III. His next choice was Panda’s Gol, which brought him a solid win of $75.68. The next in line was Naughty or Nice.

A day later, on July 14, 2022, the tester started his playing session with Trigger Happy. During one of the features, he triggered a couple of wins, one of $32.80 and the other amounting to $60, acquiring a total of $111.

 He then returned to Wu Zetian, one of the games he played on July 13, after which he launched the Fortunate Buddha.

Withdrawal

A bit less than three weeks later, the tester decided to withdraw the remaining funds. On August 3, 2022, before typing in the desired cashout amount, the tester contacted the live chat support department to complete one more step for KYC- phone call verification. The agent asked him to provide his e-mail, username, and DOB.

As soon as the call ended, the tester asked if he could withdraw using BTC, and the agent confirmed he could. The chat agent also noted that the request would be processed within three business days.

Having finished communication with the assistant, the tester opened the cashier, however, BTC wasn’t among the available methods. He got in touch with the support team once again, and he was advised to log in and out. This eliminated the inconvenience, so the tester was now able to submit a request using the method he intended to - Bitcoin.

The tester typed in $50 in the “Amount” field and selected BTC. As indicated, the processing time is 48 hours with no fees charged.

As soon as the request was submitted, a notification and an e-mail from the casino arrived confirming that the operator received it.

Two days later, on August 5, the tester received $50, the amount he requested. Though it may seem like too much waiting for BTC, it’s still in line with what was written in the cashier.

Processing time for cashout requests depends on the method selected. BTC takes between 24-48 hours, while Bank Transfers and checks are processed between 3-5 working days. Max withdrawal per week is $4,000, so if a customer wins more than that, the payment will be divided into installments.

“In the case where a player does not wager their deposit at least once before requesting a withdrawal, an administration fee of 25% will be deducted.” 

Conclusion

While two days does seem like too long processing time for cryptocurrencies, it was clearly indicated in the cashier, so there’s nothing to complain about.

It’s interesting to note that this tester also investigated one more casino operating under the same affiliate group, experiencing a bit slower than the average BTC withdrawal processing. For more details, refer to the SlotsRoom Casino test report.

When it comes to Casino Max, we can say that it performed well in all crucial segments. On top of that, the support department was round the clock, ensuring a maximally smooth and pleasant player experience.

Have you had the opportunity to check out Casino Max yourself? If so, feel free to share your impressions with us in the comments section below. Stay tuned for more test reports and gamble responsibly!