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  • Our team will objectively assess the situation
  • A dedicated complaints moderator will be assigned to your case
  • Our direct contacts with casinos and their representatives can aid in achieving a successful resolution

Could this be your issue?

  • Most casino bonuses (if not all) have wagering requirements (WR) which means you have to play with the bonus money and whether a certain amount before being able to cashout. After you have met wagering requirements your bonus money gets converted into real money that you can withdraw. This may be set to a max cashout limit. Ask yourself, have you met the WR specified for the bonus you claimed? If you are unsure, contact casino support to ask them. Please note certain games will contribute differently towards wagering, normally slots contribute 100% whereas table game such as blackjack contribute 2%.
  • Perhaps you breached the Terms and conditions associated with the bonus you claimed. Check the T&Cs for this specific bonus. Ask yourself these questions and check the T&Cs for the bonus:
    • Did you go over the max bet amount per spin?
    • Did you play any restricted games?
    • Have you claimed more than one bonus consecutively?
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