Need a hand with a casino?

LCB's complaints team is here to help.

Here's what you can count on when using our service:

  • Our team will objectively assess the situation
  • A dedicated complaints moderator will be assigned to your case
  • Our direct contacts with casinos and their representatives can aid in achieving a successful resolution

Could this be your issue?

  • Sometimes the simplest step is the most helpful. Try logout of your casino account and log back in again.
  • You might want to try using a different browser, as many casinos and their software are optimized for PC and often work best with Google Chrome, which is widely used. If issues persist, try browsers like Edge, Firefox, or Safari. Additionally, clearing your browser's cache and cookies can help resolve problems. To do this, click on the three dots in the upper-right corner of your browser window, select ‘Delete browsing data…,’ and then choose the options to clear cookies and cached images and files. This will refresh your browser and might resolve the issue.
  • If the issues still persist after you have gone through our suggested steps then notify the casino, be descriptive about the bugs and supply game names and screenshots if possible.
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