Need a hand with a casino?

LCB's complaints team is here to help.

Here's what you can count on when using our service:

  • Our team will objectively assess the situation
  • A dedicated complaints moderator will be assigned to your case
  • Our direct contacts with casinos and their representatives can aid in achieving a successful resolution

Could this be your issue?

  • It's possible that your bank or card may not be supported. In this case, try using an alternative payment method. If none of the options work, it could be a processing issue or a problem with the casino's systems. To be certain please contact the casino directly for more information on this issue.
  • Ensure that your bank account or e-wallet has sufficient funds. A lack of available funds might be preventing your deposit from being processed at the casino.
  • Depending on the deposit amount, there might be a limit on your bank transfer, card, or e-wallet. For security reasons, e-wallets, debit cards, and credit cards often have daily limits. Check your account settings to confirm.
  • Your country might be restricted from making deposits. If you are using a VPN and accessing the casino from a different country than where your bank is located, this could cause issues with processing your deposits.
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