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Member's feedback (91)
Lochnessa4629 10 months ago Jr. Member
3 / 5
The play through on the bonus is low which I love. The website itself runs smoothly and the selection of games is normal. Nothing special to speak of here. Never cashed out even though I had a bonus so I can’t speak on that. The games didn’t pay out very much for me.
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therealpeteg 1 year ago Sr. Newbie
0.8 / 5
All the inclave sites are horrible except for punt. I won here too and could never cash out and they never replied to my emails. Scam for sure
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Bretames94 1 year ago Sr. Newbie
2.3 / 5
I didn't really like these casinos. The games are all the same and get old eventually. Just another average casino. Never was able to cash out and the verification process is kind of extensive.
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ericadawn11-0 2 years ago Full Member
0.9 / 5
It should be called grand joke the games don’t pay out the bonuses are nonexistent once you make a deposit and they will flood your inbox with offers that you don’t qualify for But they’ll still give them to you and then let you play through and get the Playthru done and then tell you that you don’t qualify for it
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Kinggod93 2 years ago Sr. Newbie
1.2 / 5
Bonus didn’t work and i can’t get anyone to message me back
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Immaturseven37 2 years ago Sr. Newbie
3.6 / 5
It's not the best neither the worst casino it's pretty cool and have all my favorite rtg games there payout are okay there live chat is sort of helpful
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Grizz3 3 years ago Newbie
1.2 / 5
This casino was a cookie cutter of the other sites like it. Never heard back on payout or verification. Wouldn't recommend.
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Ccas30489 3 years ago Sr. Member
3.3 / 5
Enjoyed this casino. I won a lot on welcome bonus but wasn’t able to withdraw cuz I haven’t deposited yet. Seems fair, fast support. Lots of bonuses to choose from.
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barsalou6 4 years ago Jr. Member
2.3 / 5
Not the worst by any means. I kinda liked it except for the fact i felt like i was thrown into the stone ages and I couldn't hit a feature to save my life!
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Mouche12 4 years ago Moderator (nl)
Kas, I'm sending you a message now and will have the casino rep sort it out.
Kas, ik stuur je nu een berichtje en zal het laten uitzoeken door de casino rep.
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Kas 4 years ago Newbie
I live in the Netherlands and cannot pay out. What should I do with the 5000 euros?
Ik woon in Nederland en kan niet uitbetalen.. Wat moet ik nu mEt die 5000 euro
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Will90 4 years ago Jr. Member
1.6 / 5
Well there is a reason this establishment is on LCBs warning list. It would be wise to trust that warning because LCB knows what they're talking about. I deposited here a couple years ago. Made it through wagering, went through the gruiling verification process and waited. And waited. And waited... Two years later is till...
Well there is a reason this establishment is on LCBs warning list. It would be wise to trust that warning because LCB knows what they're talking about. I deposited here a couple years ago. Made it through wagering, went through the gruiling verification process and waited. And waited. And waited... Two years later is till havent gotten my $250 dollar withdrawal. What's that tell you?
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Prince Bhasin 5 years ago Full Member
This is a great casino. There live chat is a pleasure to deal with. There deposit options are numerous and there withdrawals are fast and quick. They have a lot of bonuses to choose from just be prepared to read the terms and realize there is rollover for deposits with a bonus attached. If you win they pay out quickly with...
This is a great casino. There live chat is a pleasure to deal with. There deposit options are numerous and there withdrawals are fast and quick. They have a lot of bonuses to choose from just be prepared to read the terms and realize there is rollover for deposits with a bonus attached. If you win they pay out quickly with no problems. I love this casino.
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LadyEnygma 5 years ago Full Member
1.5 / 5
I used to play here and at their sister site Raging bull all the time! I had made several deposits and several cashouts. Now I see they have gone downhill. They are now blacklisted which makes sense. They locked my account! When I contacted them, they said I REQUESTED for my account to be closed. Total BS!! I am glad they...
I used to play here and at their sister site Raging bull all the time! I had made several deposits and several cashouts. Now I see they have gone downhill. They are now blacklisted which makes sense. They locked my account! When I contacted them, they said I REQUESTED for my account to be closed. Total BS!! I am glad they are blacklisted because they deserve to be.
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Natalie Yvonne 5 years ago Newbie
2.3 / 5
Sister casino to raging bull lots of bonuses but i won 1600$ off them and then another 800 withdrawral time was way over the stated timeframe and they then restricted my account saying i was winning too much. So now i am not allowed to collect any bonuses at all theres no chips and no cashbacks i think its extremely unfair.
Sister casino to raging bull lots of bonuses but i won 1600$ off them and then another 800 withdrawral time was way over the stated timeframe and they then restricted my account saying i was winning too much. So now i am not allowed to collect any bonuses at all theres no chips and no cashbacks i think its extremely unfair.
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Mojo Jojo 5 years ago Super Hero
0.5 / 5
Grand Fortune casino has been active for quite some times and I've never liked this casino to be hones due their poor support and ridiculous long payout time, some players even had to wait months to get paid and that if very frustrating. I still can't believe that this casino is still operating till today. I've always branded...
Grand Fortune casino has been active for quite some times and I've never liked this casino to be hones due their poor support and ridiculous long payout time, some players even had to wait months to get paid and that if very frustrating. I still can't believe that this casino is still operating till today. I've always branded RTG casinos as the rotten ones despite there are a few good ones exist. Stay away from this casino, no matter how generous they are with freebies.
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jonnypags 5 years ago Jr. Member
0.9 / 5
I agree with the other post quote, the customer service is terrible and not sure about payouts cuz I never got to that point but the casino set up itself seemed alright and if they can get their act together then, maybe they'll have a chance. I would try them again eventually to see if things have improved.
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CnK4EVER 6 years ago Sr. Newbie
3.6 / 5
Haven't deposited at this casino before due to deposit options but tried their no deposit bonuses and I like the winning odds.
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hansenrobj 7 years ago Newbie
0.3 / 5
LCB is right and this is another poorly ran RTG casino. I couldn't even get the cashier to load. LCB is absoltely right. This is another poorly ran RTG site that I advise against
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MelissaN 7 years ago Almighty Member
0.1 / 5
Hi sguzma, Grand Fortune and its sister brands have recently been added to our Warning list due to slow payouts, poor and unresponsive customer support. Please check your inbox.
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sguzman 7 years ago Newbie
Hello, I am currently waiting on payout of winnings of several thousand dollars, but the casino is stalling, and questioning my account because of an old email that was used to open an account that I forgot about. I have never played multiple accounts, and I have lost thousands there over time, but now when I win, suddenly...
Hello, I am currently waiting on payout of winnings of several thousand dollars, but the casino is stalling, and questioning my account because of an old email that was used to open an account that I forgot about. I have never played multiple accounts, and I have lost thousands there over time, but now when I win, suddenly there is an issue. I was told today that there is an 8 week timeframe for payout, not the 5-10 days that is advertised for wire transfer, and I am also concerned because I discovered that, while the site is licensed, there does not appear to be a regulatory body with oversight to protect the consumer/player interests. now I am worried. has anyone else had payout issues--slow, or non payment?
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MelissaN 7 years ago Almighty Member
0.1 / 5
Hi kdean12, We're going to double check on this exclusive and update it accordingly. In the meantime, please PM me your casino username.
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kdean12 7 years ago Newbie
the bonus for 60 dollars is invalid they said now its 35
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cheavener 7 years ago Newbie
1.8 / 5
well the first thing i disliked is how they went about their instant play, so frustrating, then again the entire first view is rather confusing,so i have to say other than the games they have im not crazy about it myself
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kme1971 7 years ago Newbie
I used to really like this casino until I reconciled my credit card statement. Either they or their payments processors tack on anywhere from $2+ to $3+ to the credit card transactions in the $25 to $50 range. Other casinos I am a member of only add on .25 -.50 for the same sized transactions. Not a fan of getting taxed...
I used to really like this casino until I reconciled my credit card statement. Either they or their payments processors tack on anywhere from $2+ to $3+ to the credit card transactions in the $25 to $50 range. Other casinos I am a member of only add on .25 -.50 for the same sized transactions. Not a fan of getting taxed like that without notice.
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ballsdeep 7 years ago Sr. Newbie
3.9 / 5
Great fluid layout, reputable casino. It was all fine and dandy here- registration went without a hiccup. Thought to myself, YES found a new casino that is going to be perfect. Manage to wager a no deposit bonus to over a hundred bucks for cashout. Then the hiccup occurs- they tell me I'm not eligible because of my OLD...
Great fluid layout, reputable casino. It was all fine and dandy here- registration went without a hiccup. Thought to myself, YES found a new casino that is going to be perfect. Manage to wager a no deposit bonus to over a hundred bucks for cashout. Then the hiccup occurs- they tell me I'm not eligible because of my OLD mailing address. Shame because I really did love this place.
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padrion51 7 years ago Newbie
4.6 / 5
This Casino has fantastic bonuses . Not just for new players but also existing players . Freebie coupons also and without a deposit . Wonderful Casino and new games all the time .I love this Casino
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jumboscampi 7 years ago Full Member
4.1 / 5
I enjoy playing at Grand Fortune Casino. They have awesome customer service, good deposit and non-deposit bonuses, good turnaround on the withdrawals that you might submit for, on and on, etc. This is a reputable online casino that you won't mind making deposits into at all. Good tournament selection too. Good luck...
I enjoy playing at Grand Fortune Casino. They have awesome customer service, good deposit and non-deposit bonuses, good turnaround on the withdrawals that you might submit for, on and on, etc. This is a reputable online casino that you won't mind making deposits into at all. Good tournament selection too. Good luck out there fellow players!!!
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dg8884 7 years ago Newbie
At this casino it needs to deposit 3 times to qualify for no deposit bonus ! It has cool games because is rtg and the cash bandit and eternal love are my favorite but i dont like that i have to deposit 3 times to get a no deposit bonus ! was good had a little win not a massive one but good
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crispyftw 7 years ago Full Member
5 / 5
man so far this premo place . I live chattered to a support an ask them about LCB60FREE .He said should be good but next time i will have to deposit. Then i downloaded and signed up . logged in ,went to cashier verified my email and registered at cashier then selected coupons .Then i was stuck cause a $35 FREE coupon had...
man so far this premo place . I live chattered to a support an ask them about LCB60FREE .He said should be good but next time i will have to deposit. Then i downloaded and signed up . logged in ,went to cashier verified my email and registered at cashier then selected coupons .Then i was stuck cause a $35 FREE coupon had been selected under active coupon ,so i txt Live chat and asked him what to do. Before i could type in my email address , he had put the LCB60FREE no deposit bonus into my account YEEHAH THANKS !!! The only problem would be if you weren't from one of the countries allowed to redeem these bonuses with this casino but that was written under info on the bonus back up on this page .Now im off to play.
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mamagotit 7 years ago Full Member
1.7 / 5
This is a very "off" casino you are able to get SOME bonus codes if your lucky and LOOKING to find them.They see nice,but the gaming isn't good :( I REALLY WANTED TO PLAY HERE,alas.... here we go again :(
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cntryboy 7 years ago Jr. Member
3 / 5
Claimed the 133 free spins from LCB, only won $12.25 on the spins. Is that a sign of how tight the slots are here?
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hkatd 7 years ago Full Member
3 / 5
At this casino it needs to deposit 3 times to qualify for no deposit bonus ! It has cool games because is rtg and the cash bandit and eternal love are my favorite but i dont like that i have to deposit 3 times to get a no deposit bonus !
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AbbyLemmonsRozelle 7 years ago Jr. Member
0.1 / 5
thought this would be a good casino. but a word to the wise dont deposit then claim any no deposit bonuses without making a deposit or you will be shunned and cant do anything. they will still take your money but will no longer even offer deposit bonuses in ur cashier..
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Stevens Sackett 8 years ago Newbie
3.8 / 5
had some fun and a little luck . have been having better luck at their tournaments fun casino
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Lily 8 years ago Sr. Newbie
Hi j0eLheN, we've forwarded the issue to the representative, we will contact you as soon as we have any news.
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LheNxxx 8 years ago Jr. Member
1.5 / 5
I was trying to signed up from this casino... but i never finish signing up saying that i am BAN ... i contact the support and they said i am not ban... just try to sign up... but over and over again saying that i am ban... tired to keep on trying... but anyway thank for trying :)
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Lily 8 years ago Sr. Newbie
Hi phaminez, I sent you a PM regarding the issue you had with this casino. If you'd like for us to reach out to the casino in your name, please reply to my PM and provide me with your casino username.
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phaminez 8 years ago Newbie
1 / 5
claimed the lcb ndb. met wager, sent docs and deposited the $30 req in order to cashout. after telling me everything was fine and money would be sent, closed my account and ceased communication. do not play here. rubbish
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alison4122002 8 years ago Newbie
5 / 5
a lot of fun here. love the games they offer. will be telling friends about this casino.
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Fedorfan 8 years ago Jr. Member
3.5 / 5
I have managed to win here, but get greedy every time and never cash out. Fun casino, and the layout and gameplay is smooth. I am pleased that they jumped on the Bitcoin bandwagon as well. That extra accessibility means there will be much more for me to lose there in the future. Also, the bonuses are frequent and moderately...
I have managed to win here, but get greedy every time and never cash out. Fun casino, and the layout and gameplay is smooth. I am pleased that they jumped on the Bitcoin bandwagon as well. That extra accessibility means there will be much more for me to lose there in the future. Also, the bonuses are frequent and moderately manageable if you don't get the greedy clicker finger I do when I win a little bit.
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sharsangels1 8 years ago Sr. Newbie
2 / 5
took grand fortune about a month to process my withdrawal
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Bgdubs 8 years ago Sr. Newbie
3 / 5
i dunno, i kinda like rtg games... they are classicly reliable as far as that goes. i find the 3d slots to be overwhelming and not to mention, their payouts just aren't as good. but this could just be my own experience, who knows.
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jcbossi209 8 years ago Full Member
0.5 / 5
From the very beginning of the experience here, I was standing at my computer booing it as if some lame comic was onstage doing terrible jokes. I almost cant believe that rtg can even survive in the online gaming world where 3d slots and stuff exist. 1/2 star for failing as most rtg do
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Jason FTA 8 years ago Casino Rep
Hi Sweetlings, Sorry to hear about your poor experience. Do you mind furnishing me with your username as I am slight;y confused as to what really happened. There are two verification processes. One is verifying your email upon registration and the other is verifying your deposit by sending the request docs. So I am not...
Hi Sweetlings, Sorry to hear about your poor experience. Do you mind furnishing me with your username as I am slight;y confused as to what really happened. There are two verification processes. One is verifying your email upon registration and the other is verifying your deposit by sending the request docs. So I am not sure where the confusion came in. Looking forward to hearing back from you! Best Regards Jason
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sweetlings 8 years ago Sr. Newbie
1.5 / 5
I really wanted this to be the only real time gaming casino id deposit too and liked but after getting my account verified by a representative and her telling me everything was ok. I then deposited 100$ then i asked for a withdrawal but they said i had to send in documents which i then told them i was told it was already...
I really wanted this to be the only real time gaming casino id deposit too and liked but after getting my account verified by a representative and her telling me everything was ok. I then deposited 100$ then i asked for a withdrawal but they said i had to send in documents which i then told them i was told it was already verified. so i asked for a refund bcack with the ignored multiple times finally 3 weeks later i did get my refund though so i guess its okay not going to be depositing here anymore though. ii always get my accounts verified before depositing incase stuff like this happens
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coolsongss 8 years ago Hero Member
3 / 5
Ah, above it says that players from South Korea are welcomed, but, as I remember, it was not the case... (The story below happened over a year ago :) ) I registered in Grand Fortune and played in one freeroll tournament (probably, the title was Welcome Freeroll - this is good service actually for new sign-ups). And then,...
Ah, above it says that players from South Korea are welcomed, but, as I remember, it was not the case... (The story below happened over a year ago :) ) I registered in Grand Fortune and played in one freeroll tournament (probably, the title was Welcome Freeroll - this is good service actually for new sign-ups). And then, I just forgot it, hahaha. A few months later, I just logged in to check again the promotions, surprisingly, I won some prize which was over the minimum withdrawal !!! So, I went to Live Support to ask what I should do for the Account Verification process, etc. I was very happy with the prize, but, what I heard from them is that South Korean can't deposit ... And then, the agent stopped responding... Sadly, I should let go of one more good casino... :) Good Luck
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mainou vue 8 years ago Newbie
Great casino last be tha it has combined bitcoins also seems trustworthy
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chohlet 8 years ago Full Member
2.5 / 5
Same group as Ragin Bull casino , i did not deposit here but played the freechip and lost fast. But im sure they do pay because i already cashed out from raging bull and got paid fast, and this is from the same group and i think same owner, so i think you can trust this casino. Good bonuses and you have to decide if you...
Same group as Ragin Bull casino , i did not deposit here but played the freechip and lost fast. But im sure they do pay because i already cashed out from raging bull and got paid fast, and this is from the same group and i think same owner, so i think you can trust this casino. Good bonuses and you have to decide if you wsant play RTG or not... 2,5 stars rating from me.
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Jason FTA 9 years ago Casino Rep
Hi Ladies and Gentlemen, I am sorry to hear about your bad experience at Grand Fortune Casino. As per the terms and conditions, WE, the casino, do not currently accept any real money wagers from the following countries: SOUTH AFRICA, MAURITIUS, NETHERLANDS ANTILLES, ISRAEL, COSTA RICA. As for other territories, the terms...
Hi Ladies and Gentlemen, I am sorry to hear about your bad experience at Grand Fortune Casino. As per the terms and conditions, WE, the casino, do not currently accept any real money wagers from the following countries: SOUTH AFRICA, MAURITIUS, NETHERLANDS ANTILLES, ISRAEL, COSTA RICA. As for other territories, the terms are as follows: > USD PLAYERS ONLY * Only players from the following countries are allowed to redeem and/or make withdrawals on WELCOME BONUSES, FREE MONEY NO DEPOSIT BONUSES or MATCH BONUSES: United States and outlying areas, Canada, United Kingdom, Australia, New Zealand, France, Italy, Germany, Sweden, Norway, Finland, Singapore and Hong Kong. * Players from all other territories not mentioned above will be eligible to redeem and/or make withdrawals on FREE MONEY NO DEPOSIT BONUSES after making 3 successful deposits at the casino. > EURO PLAYERS ONLY * Players are only allowed withdrawals off ONE free money, no deposit bonus. Withdrawals on further no deposit bonuses will be at the discretion of the casino management. This term applies to non-depositing players only. This term does not apply to frequent depositors. If anyone is not sure about the terms and would like further assistance, then please feel free to get into contact with me and I will be more than happy to assist. Looking forward to hearing back from you guys! Regards Jason
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alekudeandra21 9 years ago Sr. Newbie
1 / 5
had same experience like jingdrag (comment) and just like jingdrag i just uninstall the casino
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romanr 9 years ago Sr. Newbie
3 / 5
its ok but same boring games
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camelax 9 years ago Newbie
5 / 5
GREAT CASINO!!! Very excellent for all: chat, support, payments.....fantastic!!!
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chillymellow 9 years ago Mighty Member
4.5 / 5
I enjoy playing at Grand Fortune and that enjoyment has been enhanced by a couple of really good spins and the efforts of the support staff to assist players, I usually am not impressed and don't like having to communicate with the casino and staff, but here it has been nothing but a pleasure all around. I like the bonuses,...
I enjoy playing at Grand Fortune and that enjoyment has been enhanced by a couple of really good spins and the efforts of the support staff to assist players, I usually am not impressed and don't like having to communicate with the casino and staff, but here it has been nothing but a pleasure all around. I like the bonuses, but I also like playing with no bonus so there is no playthrough or max cashout or restrictions on which games can be played. I have received a few free chips from Grand Fortune just for being a regular customer, and that is always nice, to log in and find free money waiting for me in the cashier. The games are the regular RTG games so there's not much to compare. Grand Fortune keeps up with the software additions and the only issue I have right now with them is that I can't see their tournaments, but I hope that gets corrected soon. They are working on it. After spending time with this casino, I have raised my rating.
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kmundis 9 years ago Sr. Newbie
2.5 / 5
For the short while that I played at this casino, I was a big fan of it. They have fantastic bonuses, both no deposit and deposit, games that I am used to and good at, great customer service for the most part (it depends on who you get in live chat, as most are awesome, but there are a couple that are essentially useless)...
For the short while that I played at this casino, I was a big fan of it. They have fantastic bonuses, both no deposit and deposit, games that I am used to and good at, great customer service for the most part (it depends on who you get in live chat, as most are awesome, but there are a couple that are essentially useless) and though I never got the chance to make a withdrawal, they seem to be a fair and safe site. Sadly, after submitting my documents for verification, I was informed that my account was canceled for having made chargebacks at some other casino at some point in time. I asked for more details, as I have not made any chargebacks, and they told me they didn't have access to that information. I was quite saddened by this, not to mention confused. It is not the easiest thing in the world to find a site that a.) I enjoy and b.) is safe, both at the same time. Bummer. I will miss you, Grand Fortune and Raging Bull, and I will always wonder why you left me....:(
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jingdrag 9 years ago Newbie
2.5 / 5
I had heard good reviews about this casino so i registered here and downloaded the casino but i did not deposit here , I use to play their tournaments only. After few days i got a a mail with no deposit bonus code . but it did not work in my cashier , I contacted their support they said they do not support my country. but...
I had heard good reviews about this casino so i registered here and downloaded the casino but i did not deposit here , I use to play their tournaments only. After few days i got a a mail with no deposit bonus code . but it did not work in my cashier , I contacted their support they said they do not support my country. but as it is mentioned here on this site also it supports my country . I do not know i just uninstalled the casino.
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irishdaisy 9 years ago Newbie
3.5 / 5
What I like in particular about this casino is that as a Canadian I am able to play in my currency, which is not offered by all rtgs The games run smoothly and I have never had any problems with support when I have contacted them. They seem to offer many free spins and bonuses for depositing players which is a plus in their...
What I like in particular about this casino is that as a Canadian I am able to play in my currency, which is not offered by all rtgs The games run smoothly and I have never had any problems with support when I have contacted them. They seem to offer many free spins and bonuses for depositing players which is a plus in their favor. I have yet to deposit here but plan to do so in the near future especially now after having read lots of the positive comments that have been made
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uhdunno 9 years ago Full Member
4.5 / 5
I have nothing but good things to say about this casino, i cashed out on my np bonus for the full amount, and received payment as requested. No visible problems with receiving payout, and expedited even in processing. Their games seem to have a very steady high rtp percentage, and i would recommend this casino for those...
I have nothing but good things to say about this casino, i cashed out on my np bonus for the full amount, and received payment as requested. No visible problems with receiving payout, and expedited even in processing. Their games seem to have a very steady high rtp percentage, and i would recommend this casino for those that like doing bank wires, they do them in like 1 week or less normally, once docs established and approved.
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Gloriabe 9 years ago Jr. Member
3.5 / 5
I have finally been able to download this casino. :) I have never played RTG tournaments and am now trying this out, only though the free ones for now. I was surprised too see that they had the games I really like in the Tournaments such as Triple Twister, Crystal Waters and Naughty or Nice, naming only a few. Buy in is...
I have finally been able to download this casino. :) I have never played RTG tournaments and am now trying this out, only though the free ones for now. I was surprised too see that they had the games I really like in the Tournaments such as Triple Twister, Crystal Waters and Naughty or Nice, naming only a few. Buy in is free and they have add ons available. I like these tournaments. :)
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73kdub 9 years ago Newbie
3.5 / 5
When this casino first opened of course I took advantage of the no deposit bonus offer to sign up and try them out. I had issues with the software and logging in to the casino I contacted live support, and I was not impressed at all, they were no help what so ever. Since then Grand Fortune has actually made many improvements...
When this casino first opened of course I took advantage of the no deposit bonus offer to sign up and try them out. I had issues with the software and logging in to the casino I contacted live support, and I was not impressed at all, they were no help what so ever. Since then Grand Fortune has actually made many improvements and in my opinion are one of the best RTG casinos around. They offer very attractive bonuses for there players on a weekly basis, and they're customer service is much better. I like playing here and would recomend them to anyone.
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radrose82 9 years ago Newbie
4 / 5
its ok but same boring games
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dory99 9 years ago Full Member
5 / 5
Hello All, I have reviewed this casino with 4 stars in the past but really need to update this to 5 stars. I like RTG casinos and for a few years have been playing with Club World group essentially due to the good reviews on here and also receiving a couple of successful payouts from them. Lately the return here even in...
Hello All, I have reviewed this casino with 4 stars in the past but really need to update this to 5 stars. I like RTG casinos and for a few years have been playing with Club World group essentially due to the good reviews on here and also receiving a couple of successful payouts from them. Lately the return here even in playtime with hundreds is absolutely disgusting. The customer service, perks and offers at Grand Fortune far exceeds what I have ever experienced with the Club world group. I am making my 2nd withdrawl from Grand Fortune today. Not a big one but a withdrawl in the least. We are stuck with a bank wire here in Canada when there is no ewallet avialble so the minimum is 300.00 and of course the fee to withdraw, so that sucks. Especailly with the exchange for US dollars on depositing. Sorry for rambling. I had several question regarding conflicting information in chat, although they were very nice and attentive the info I received was different on two occasions. The casino rep Schalk helped clarify and then an email to banking to ask another question not only resulted in a quick answer to my email but a request to call me personally to discuss. Within 10 minutes my telephone rang and I had a delightful, informative conversation with the finance manager. The withdrawl questions were clarified in detail, other deposit and withdrawl options were discussed and the call was ended with a feeling of confidence on my end and a decision to look very, very hard at where I am depositing. Grand Fortune has my vote for the best experience in customer service and I would recommend to anyone based on my experience over the last several months.
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Cat50 9 years ago Superstar Member
4 / 5
I got the bonus with no problem, thank you Mel. I did not notice an option for paste and pay and i do not like to put my Credit Card information on line. Hopefully soon there will be an option for that method.
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Melcb 9 years ago Admin
2.7 / 5
Update: this $60 (LCB60FREE) bonus is NOT expired. If you have any problems or queries please send me a private message with your username.
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Luckynn 9 years ago Admin
3.5 / 5
Thanks for heads up viky. Bonus closed. Luckynn
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viky 9 years ago Sr. Member
2 / 5
Please update: this bonus code is expired, I asked in chat and said me that. Very sorry!
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jarga 9 years ago Full Member
Annie: it is not mentioned there but it is excluded Annie: sorry for that they say :)
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jarga 9 years ago Full Member
tried to get bonus but it says: Annie: you are not eligible for this bonus you: are you sure :) Annie: as you are in a country excluded by coupons Annie: yes:) but our country was included :)
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franee 10 years ago Newbie
3.5 / 5
It is very average casino site I mean it's okay with the bonus given it's not that hard to wager it 30 times and is possible to pay out to your ewallet when you reach the required level
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dory99 10 years ago Full Member
5 / 5
Just wondering if anyone has had a withdrawl experience via bank wire with Grand Fortune? I requested a withdrawl late Oct 31st. I received the usual automatic email and have not had any other notice since. I emailed banking support regarding a reduced fee offered by the casino rep some time ago, emailed the rep over 24...
Just wondering if anyone has had a withdrawl experience via bank wire with Grand Fortune? I requested a withdrawl late Oct 31st. I received the usual automatic email and have not had any other notice since. I emailed banking support regarding a reduced fee offered by the casino rep some time ago, emailed the rep over 24 hours ago and no reply. I went on live chat this morning and received very jilted response to my questions and was told there were system issues and the payout would be processed today. I typically have great customer service experiences here but now and again there are a couple of reps that are not nearly as kind and helpful, maybe it is due to many people asking about their withdrawls. May be nothing to worry about but whenever I request a first time withdrawl I am always worried of them potential of run around. Any feedback would be great. Thanks
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Cat50 10 years ago Superstar Member
4 / 5
I think this casino has the potential to be one of the best out there. I have seen a lot of praise given to this casino and my experience was good also.
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Gloriabe 10 years ago Jr. Member
3.5 / 5
This does seem like a good casino, I used the no deposit bonus, I did not win but i still like it and others have decent things to say about it, I cannot download it now though, and therefore cannot play they dont have Instant version, I hope it comes soon, I would like to play Gloriabe
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dory99 10 years ago Full Member
5 / 5
I want to add to the post I made above to share another experience I had today with Grand Fortune. I was sent an email from a manager apologizing for the chat session being ended by the customer service rep without any warning and for no reason. He apologized and as far as I am concerned has gone above and beyond extending...
I want to add to the post I made above to share another experience I had today with Grand Fortune. I was sent an email from a manager apologizing for the chat session being ended by the customer service rep without any warning and for no reason. He apologized and as far as I am concerned has gone above and beyond extending superior customer service by creating some special offers due to the negative experience. I did not complain as that is not something I would typically do, so this action on his part took me completely by surprise. I just want to let everyone know what felt like a very negative experience has been completely turned around by the gesture of this manager, Schalk. Thank you.
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dory99 10 years ago Full Member
5 / 5
I am wondering if anyone has the issues I do here with coupon redemption. even when receiving them via email or for instance TGIF100 on Fridays and they are always declined?? I had a chat session ended by the rep tonight? I have never experienced that before anywhere? Other than asking questions there was no explanations...
I am wondering if anyone has the issues I do here with coupon redemption. even when receiving them via email or for instance TGIF100 on Fridays and they are always declined?? I had a chat session ended by the rep tonight? I have never experienced that before anywhere? Other than asking questions there was no explanations just ended, no questions answered. Very bad experience. ):
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IWILLPLAY.online 10 years ago Full Member
3.5 / 5
One of the better RTG casinos. I claimed the exclusive no deposit bonus of 60 dollars after chat with friendly live support.
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gilajikput91 10 years ago Hero Member
0.5 / 5
I CANT GET IT! Welcome to Grand Fortune Casino. Please wait for a site operator to respond. You are not currently in a chat session. You are now chatting with 'Michele' Michele: Welcome to the Grand Fortune Casino live chat service, how may I assist you? Michele: Welcome to the Grand Fortune Casino live chat service, how...
I CANT GET IT! Welcome to Grand Fortune Casino. Please wait for a site operator to respond. You are not currently in a chat session. You are now chatting with 'Michele' Michele: Welcome to the Grand Fortune Casino live chat service, how may I assist you? Michele: Welcome to the Grand Fortune Casino live chat service, how may I assist you? gilajikput91: hello there,i want to claim this coupon pls gilaikput91: LCB60FREE gilaikput91: i ve regster from LCB link gilaikput91: code= LCB60FREE Michele: One moment for me please gilaikput91: sure no problemo:) Michele: I am afraid that Malaysia is excluded from redeeming any no deposit and deposit bonuses
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PlinyMan78 10 years ago Sr. Newbie
I don't feel strongly one way or the other about Grand Fortune, as I typically avoid RTG casinos; but as a Mac user, I have to admit it's frustrating to be unable to play there with a web version. What truly confounds me about them is that they now have a fully functioning mobile app - yet still no instant play. Can't grasp...
I don't feel strongly one way or the other about Grand Fortune, as I typically avoid RTG casinos; but as a Mac user, I have to admit it's frustrating to be unable to play there with a web version. What truly confounds me about them is that they now have a fully functioning mobile app - yet still no instant play. Can't grasp the logic behind that.
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seculla 10 years ago Super Hero
5 / 5
I've never had problems here. Never closed sessions, never problem with depositing/withdrawing. Generous and friendly chat support. Highly recommend this casino to all players 8)
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yenxien 10 years ago Newbie
I think Grand fortune is one of the generous casinos around..
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play3r211 10 years ago Hero Member
0.5 / 5
After I received a no deposit bonus code again and tried without being able to reedem it I contacted the live chat and they said that my country is restricted for the no deposit. I asked them why do I receive email with no deposit offers if I can't receive it. and they closed the live chat. After that I tried again for...
After I received a no deposit bonus code again and tried without being able to reedem it I contacted the live chat and they said that my country is restricted for the no deposit. I asked them why do I receive email with no deposit offers if I can't receive it. and they closed the live chat. After that I tried again for 3 or 4 times to open the live chat and they closed it again. They 5 time they said this : Welcome to Grand Fortune Casino. Please wait for a site operator to respond. Welcome to Grand Fortune Casino. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. You are now chatting with 'Jonathan' Jonathan: Hi vict0rGFC: please close my account vict0rGFC: here vict0rGFC: I don't want to have nothing to do with your casino vict0rGFC: after you closed my sesion 3 times vict0rGFC: please do that vict0rGFC: and please remove me from your newsletter vict0rGFC: I didn't said nothing ugly or bad Jonathan: Please note that your query will be forwarded to the relevant department vict0rGFC: just close it vict0rGFC: please Chat session has been terminated by the site operator. they didn't asked me why or tried to change my mind. Don't play here and do not deposit in my opinion because if you will have a problem with your withdrawal or your documents you will get the same indifference.
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