smart live casino/poker cheating

ive just won a freeroll poker tourney at this casino and went on to play 5 card draw but could not select cards here is the casinos live chat response make of it what you will

Please wait for a site operator to respond.

You are now chatting with 'Karol'

Karol: Welcome to Smart Live Casino you are speaking to Karol. How can I help you today?

Karol: Hi Anthony,

Karol: It might be due to the fact that you are not a real player and the tables that you join are being

Karol: 

Karol: joined by othe rplayers who are

Karol: hence you are being pushed away every tim e somebody joins the game

anthony harrison: hello im playing 5 card draw at the moment and cant select cards

Karol: please make a minimum deposit and see if this occurs again

Karol: I guarantee you that it will not

Karol: another psoivility is that your browser is faulty

anthony harrison: why di i need to do this i have funds won from a freeroll and sngs

Karol: please check if all cookies are deleted and restart the browser

anthony harrison: ok ill clean my pc

Karol: yes, but system does not recognise you as real player

Karol: system  will always discriminate you under PFF

Karol: to secure better game experience for real players

anthony harrison: dont really know what you mean

Karol: as you can imagine we have many players just visiting the site and spoiling the traffic

Karol: hence this recursion

anthony harrison: so what your saying is im being cheated by the system cos ive not made a deposit

anthony harrison: this does not seem right or fair at all

Karol: cheated? we ensure that real players are being protected by the PFF activity

Karol: it is for players beter game experience

Karol: if you are real player and you have another 100 who are jokers and they block the tables

Karol: it spoiles the game

Karol: please make minumum depsit of 10.00

Karol: and see what happneds

Karol: you can always withdraw the money at any time

anthony harrison: hang on a min i have won some cash on a freeroll and now want to play poker with it yet your ystem will cheat me out of it untill i deposit what is the point of the freeroll and building a br for free if you have the poker skills

anthony harrison: i dont want to withdraw i want to play

Karol: I express myself clear Anthony, I hope that you will understand the reasons behind this actions

Karol: as it is overall for all players

Karol: unfortunetelly your case has been stucked in am middle

anthony harrison: i can not see how this is fair at all im being discriminated against because ive won

anthony harrison: for free that is why have freerolls

Karol: as I said when you will make minimum deposit the issue will be resolved and you will always can withdraw

Karol: you a had free roll, you won, what is not fair??? pls make minimum depsoit and continue playing

Karol: your situation will not change at all

Karol: will it?

anthony harrison: no i dont think ill deposit here at all i really dont like this site anymore it does not treat its customers and potential customers correctly thank you for your help today ill put this delimma to forum members see what re actions i get

Karol: you are entitled to your own views, but please acknowledge that we are serious casino

anthony harrison: ??????

Karol: and do not want to deal with this kind of issues, i explained you everything deeply now

Karol: bye bye

Chat session has been terminated by the site operator.

This is extremely dodgy dumpy.

Basically winning a freeroll is a waste of time because the system will not allow you to play properly until you deposit.  It's a pretty absurd position to be in. 

Did she explain what a PFF is at any point?

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