RESOLVED - Wizbet accepted my winning $100 and docs but not want to pay me now.

Hello LCB Admin,

Couple of days ago I have signed up a account with Wizbet Casino and had claimed $25 ndb bonus from this highly reputed forum LCB. Well, after claiming ndb bonus my balance was come down under $1 while playing and lucky I got a bonus which gave me win $45. After that I played long time to reach $100 which is minimum amount for withdraw request and then finally I made it $100 withdraw able. So, I have requested a withdrawal amount $100 thru my neteller account. Later on I had checked my email and found they asked verification documents.After that I have sent all requested documents immediately and was waiting for their reply.On next day casino rep Joy Reynolds gave me congratulations and then requested to deposit $20 and had informed me they need to talk via phone in order to fully verify my account. So I was preparing to deposit yesterday and had my cell phone ready to talk with them. Just 30 minutes later they said they would not pay me because my country is restricted. So,after read their email I feel very worried and intended to submit a complaint here for their unfair and unjustified decision. How come they say like this where LCB and ASKGAMBLERS published that my country Bangladesh is welcome here! Please note that I took some screenshots as some evidences which clearly proven my winning $100 was legit,fair and squire. So, as a player I need your help to get my winning if you can help me.Thank you.

Regards,
Seal

Hi seal,

We have notified the rep and we will help you sort this out the best we can. We do have a support thread for this casino and you can talk directly with the rep HERE.

We will also sort out the confusion regarding Bangladesh being a resticted country and then update the bonus info and our review page accordingly.

Thanks,
Melanie

Hi Seal and LCB,

Thank you for bringing this matter to our attention.

We have reviewed your casino account and can confirm that due to your country of origin (Bangladesh) you are not able to play at any of the Genesys Club casinos. It is unfortunate that upon registration of your account the system did not immediately suspend your account as that would have prevented any further activity. We will look into that to determine why that happened from a technical standpoint. If you refer to the casino terms and conditions point 2.3 it states clearly that Bangladesh is a restricted country and due to legal, financial transaction regulations, and commercial reasons, we cannot offer any registrations or process any deposits or withdrawals to and from that country.

We did notice that when claiming your bonus the website you claimed from on the LCB forum was not updated according to the Genesys Club terms and conditions. Perhaps that is something that can be updated in future. However the Genesys Club casinos cannot be held liable for 3rd party information. All players that sign up and register with the Genesys Club Casino brands must at all times abide by those terms and conditions. It is also the player’s responsibility to be aware of the terms that they sign up for.

You are welcome to review the casino terms and conditions here:

I trust you will find the above in order. Please do not hesitate to contact us should you have further questions.

Yours sincerely

James Matthews
Genesys Club – Casino Host

Thanks James for clarifying.

To our LCB members, we will be updating the resticted country list for all Genesys brands. Apologies for the misinformation.