RESOLVED: Withdrawal problem with gamix.vip

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Last post made 5 months ago by tough_nut
rexola23
  • Started by
  • rexola23
  • Germany Jr. Member 55
  • last active 1 month ago

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  • rexola23
    • Started by
    • rexola23
    • at Jun 18, 24, 02:02:52 AM
    • Germany Jr. Member 55
    • last active 1 month ago

    Hello everyone,

    I am filing a complaint against a casino named gamix.vip. I began playing there with a deposit of 133.53 USDT and eventually amassed a balance of 1007.4 USDT, which I requested to withdraw. Additionally, I permanently self-excluded myself to better manage my gambling habits and mitigate any risks associated with gambling disorder.

    Customer support informed me that a KYC check is not required for crypto withdrawals and that the process should not take longer than 24 hours. However, it has now been over 36 hours, and I have received no updates. The customer support team continues to provide repetitive, generic responses and shows no genuine interest in processing my withdrawal.

    I have emailed both the affiliate and the support team, but have yet to receive a response.

    I kindly request your intervention and support in resolving this issue and ensuring my withdrawal is processed promptly.

    Thank you in advance for your attention and assistance.

    Best regards,

    rexola23

  • tough_nut
    • Replied by
    • tough_nut
    • at Jun 18, 24, 02:46:52 AM
    • Moderator 2960
    • last active 2 days ago

    Hello rexola23,

    Please note that we don't have this brand listed, but we will try to contact them. Please provide us with your casino username via PM.  

  • rexola23
    • Replied by
    • rexola23
    • at Jun 18, 24, 01:43:58 PM
    • Germany Jr. Member 55
    • last active 1 month ago

    Hi tough_nut,

    Thank you for your reply. In the meantime, the situation has been resolved.

    I appreciate your attention to this matter, and you can now mark the complaint as solved.

    Best regards,

    rexola23

  • tough_nut
    • Replied by
    • tough_nut
    • at Jun 19, 24, 01:20:24 AM
    • Moderator 2960
    • last active 2 days ago

    Thanks for this post from:

    Hello rexola23,

    We're glad you got your winnings, enjoy! We're going to close this complaint and mark it RESOLVED.

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