RESOLVED: WINPARADISE Complaint

LCB pls help me solve my problem with the casino WINPARADISE!thanks..my user is  vladislav86

Hello djuli,

Thank you for providing us with your casino username. Could you please tell us what exactly is the problem you have with this casino?

I HAVE PROBLEM WITHDRAWAL FROM  CASINO WINPARAISE.yesterday i receive e mail 25 free spini win 8.90 euro.thi is bonus money.according t&c i must play 99times.ihave play the bonus money now is real money,,,but ...i can not withdrawal..i have send my id dokument verification.now live chat writhe ...........you..can not withrawal.bbut i see t&c 

᛫ You will receive emails/SMS regarding special bonuses, if you are eligible. Check your email account for offer details, as often these bonuses are only valid for a specific period. To ensure you receive special bonuses and offers, make sure you have your account set to receive emails and text messages from our casino. Only the recipient of such an email/text message is eligible for the specific bonus/offer in question.

᛫ The number of free spins or the amount of the free bonus money you can receive will be included in the specific promotion.

᛫ Free Spins are not real money. Free Spins are considered as a bonus and are subject to the bonus wagering and all other bonus terms.

᛫ The money won from Free Spins will be credited to your bonus amount balance and is subject to our standard terms and conditions, bonus terms and wagering requirements. However, winnings after wager requirements are completed are real money and are available for withdrawal.

᛫ Wagering requirements for the free bonus money are 99 times the bonus amount and for the Free Spins are 99 times the bonus amount won (Free Spins winnings), unless stated otherwise on the promotion.

᛫ When wagering, funds on the main account will be used prior to the use of bonus mone
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djuli
at February 24, 2018, 16:22:09
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What should I do?I'm wrong?
 


 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

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Hello djuli,

Thank you for detailed explanation of your problem with WinParadise. We've sent them an email. Keep you posted.

ok.thanks

Hello,

Please note that we have reviewed your account and found that the funds that you are trying to cash out were issued from the 4th free chip that you played on the account. 

Please refer to our Bonus Rules page:

Only the first bonus applied on the player's account is considered a Welcome Sign-up Offer. The subsequent free bonuses that you receive before making your first deposit are not considered withdrawable.

In order for you to start playing for cashable winnings, we would like to invite you to enable your welcome package, make your first deposit, and not only we will get you a 200% deposit bonus, but in case the house wins we will also get you a 100% Cash Back that will surely get you on the winning streak. 

Should you need help with anything else, please let us know and we will look into it right away. 

Kind regards,

The Win Paradise Team

Hi.ireceive e mail to promotion free spin.i not see T&C writhe can withdrawal only farst free spin.....

Free bonus money / free spins promotions
᛫ You will receive emails/SMS regarding special bonuses, if you are eligible. Check your email account for offer details, as often these bonuses are only valid for a specific period. To ensure you receive special bonuses and offers, make sure you have your account set to receive emails and text messages from our casino. Only the recipient of such an email/text message is eligible for the specific bonus/offer in question.

᛫ The number of free spins or the amount of the free bonus money you can receive will be included in the specific promotion.

᛫ Free Spins are not real money. Free Spins are considered as a bonus and are subject to the bonus wagering and all other bonus terms.

᛫ The money won from Free Spins will be credited to your bonus amount balance and is subject to our standard terms and conditions, bonus terms and wagering requirements. However, winnings after wager requirements are completed are real money and are available for withdrawal.

᛫ Wagering requirements for the free bonus money are 99 times the bonus amount and for the Free Spins are 99 times the bonus amount won (Free Spins winnings), unless stated otherwise on the promotion.

᛫ When wagering, funds on the main account will be used prior to the use of bonus money.

᛫ The free bonus money or the Free Spins can only be received once per account/person/household/IP address during a promotional period unless otherwise stated.

Free bonus withdrawal limits
᛫ Maximum withdrawal amount from free bonus money are as follows; Basic - maximum €100, Silver maximum €100, Gold maximum €200, Platinum maximum €300, Titanium maximum €400, Master maximum €500 (or the equivalent in your account currency, at an exchange rate as determined by the company).  I NOT SEE  first time second times and blabla...4 times. if you are eligibleSEE  .

Hello,

Please note that the rules regarding free chips and free spins are detailed to great extent on the Bonus Rules page, right on the site.

Please refer to https://www.winparadise.com/bonus-rules :

Only the first bonus applied on the player's account is considered a Welcome Sign-up Offer. The subsequent free bonuses that you receive before making your first deposit are not considered withdrawable.

Should you need more information on this please let us know and we will look into it right away. If you prefer we can also give you a call and explain once again, as well as set you up with the welcome package in case you want to start playing for real winnings.

Kind regards,

The Win Paradise Team

T&C   The money won from Free Spins will be credited to your bonus amount balance and is subject to our standard terms and conditions, bonus terms and wagering requirements. However, winnings after wager requirements are completed are real money and are available for withdrawal.

I have read all .T&C.. and I do not see  to say only the first free spin can withdrawal.i see ᛫ The money won from Free Spins will be credited to your bonus amount balance and is subject to our standard terms and conditions, bonus terms and wagering requirements. However, winnings after wager requirements are completed are real money and are available for withdrawal...᛫ Wagering requirements for the free bonus money are 99 times the bonus amount and for the Free Spins are 99 times the bonus amount won (Free Spins winnings), unless stated otherwise on the promotion.

Hello,

Please refer to https://www.winparadise.com/bonus-rules and you will find the following rules:

᛫ Only the first bonus applied on the player's account is considered a Welcome Sign-up Offer. The subsequent free bonuses that you receive before making your first deposit are not considered withdrawable.

᛫ Free Spins are not real money. Free Spins are considered as a bonus and are subject to the bonus wagering and all other bonus terms.

᛫ The money won from Free Spins will be credited to your bonus amount balance and is subject to our standard terms and conditions, bonus terms and wagering requirements. However, winnings after wager requirements are completed are real money and are available for withdrawal.

Given the fact that free spins are considered a free bonus and that you can only cash out from the first free bonus received on the account if you haven't made a first deposit, unfortunately you will not be able to claim the winnings from the 4th free chip played. 

However, should you decide to make a first deposit, please note that after that you will be able to cash out future winnings from free chips as well. 

Should you need more information on this please let us know and we will look into it right away.

Kind regards,

The Win Paradise Team

why do you suggest then?free spin.if i want i can play fun play .this I think is a mockery. as a player can not withdrawal.

Hello,

The free spins and free chips can be claimed for you to try the site and the games and for the first one, the sign up bonus, we also offer you the option to withdraw. Should you want to further try the games we offer you this option as well, but firther free chips become cashable only after a deposit is made on the account. 

Do you want us to set up a call with your account manager to further explain how you can start playing for cashable winnings? You can also contact us on chat, we are available 24/7 and ready to answer any questions that you have regarding your account. 

Kind regards,

The Win Paradise Team

it makes no sense to give such free spin without the player winning.losing interest in the casino.if playet want to play can play fun without registration...

Hello,

We offer all our members the option of playing for fun, with free chips, or enable their withdrawal option by making a first deposit. 

We are waiting for you online with more details regarding the account and also the best deposit deals that can give your balance a real boost. 

Kind regards,

The Win Paradise Team