RESOLVED: Winoui casino did not pay me...

1,790
views
7
replies
Last post made 5 years ago by Sydney
CaptainAmerica

Back to list

Readers of this topic also read:

  • RockstarWin Casino Review No Deposit - Casino Spins:5 Spins Sign Up Bonus - Casino Spins:222 Spins Sign Up Bonus:100% up to €200 + 100 Spins 2nd Deposit Bonus:50% up to €200 + 50 Spins 3rd...

    Read

    RockstarWin Casino Bonuses and Promotion...

    1 423
    2 months ago

  • Hi LCBers, Get a smashing booster to get lucky with Vegas Crest Casino’s September special - the Sizzling Free Chip Giveaway! How it Works: - Open to all LCB members this September! - To take part,...

    Read

    CLOSED: Vegas Crest Casino’s September L...

    25 1.61 K
    2 months ago

  • When I redeem points to cash (USDT 25$) When I redeem points to cash (USDT 25$) and buy products in LCB shop more than 5$ before redeem cash (USDT 25$) 2nd time. I would like to share my experience...

    Read

    When I redeem points to cash (USDT 25$)

    12 955
    2 months ago

Please or register to post or comment.

  • CaptainAmerica
    • Started by
    • CaptainAmerica
    • at May 07, 19, 07:41:58 AM
    • Germany Newbie 7
    • last active 5 years ago

    My very first deposit at this casino. I played at Winoui in the middle of April., Had a lot of fun and also won some money, I won 726 EUR. I verified my account but did not get the money. The casino sent me an email a week ago. The casino sent me this - We are sorry to inform you that this withdrawal has been canceled since you did not respect our terms & Conditions regarding bet levels using bonuses money as well as playing with bonus money over table games such as Blackjack. First, never played any table games here. Second, don't think I have bet over the limit they set. Hope, you can help me with this!

  • CaptainAmerica
    • Replied by
    • CaptainAmerica
    • at May 07, 19, 07:43:53 AM
    • Germany Newbie 7
    • last active 5 years ago

    Oh yeahhh, cannot check anything - there is no gaming history here...

  • Sydney
    • Replied by
    • Sydney
    • at May 07, 19, 07:48:39 AM
    • Serbia Almighty Member 14944
    • last active 2 years ago
    CaptainAmerica wrote:

    My very first deposit at this casino. I played at Winoui in the middle of April., Had a lot of fun and also won some money, I won 726 EUR. I verified my account but did not get the money. The casino sent me an email a week ago. The casino sent me this - We are sorry to inform you that this withdrawal has been canceled since you did not respect our terms & Conditions regarding bet levels using bonuses money as well as playing with bonus money over table games such as Blackjack. First, never played any table games here. Second, don't think I have bet over the limit they set. Hope, you can help me with this!

    Hello CaptainAmerica,

    Could you please send me your casino username in PM inbox and we'll contact them regarding your withdrawal.

  • Sydney
    • Replied by
    • Sydney
    • at May 08, 19, 05:19:33 AM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Hello CaptainAmerica,

    Thank you for providing us with your casino username. We've sent an email to the casino regarding your complaint. Keep you posted.

  • Sydney
    • Replied by
    • Sydney
    • at May 09, 19, 03:10:35 AM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Hello CaptainAmerica,

    This is the reply we've received from the casino:

    "We can confirm that player did play Blackjack with bonus money - which is not forbidden but does not count in the wagering conditions of the bonus - and by doing so he did breaking the bonus bet limit as stated in our T&C.

    Please note that in this case and unless there is malevolent behavior, we refund the deposit attached to the misused bonus. As such, you can see that this player's real balance is 200EUR as a refund of 1st deposit."

    The casino has also sent us the proof that deposit was credited back to your account.

  • CaptainAmerica
    • Replied by
    • CaptainAmerica
    • at May 10, 19, 07:44:15 AM
    • Germany Newbie 7
    • last active 5 years ago

    Hey!

    I can confirm that the deposit was returned but I can for sure say I did not play Blackjack. I would ask you to check this with the casino. I played slots - Jackpot6000 and Bloodsuckers. I did not play Blackjack, I mean I have never liked this game and never play it....

  • Sydney
    • Replied by
    • Sydney
    • at May 10, 19, 08:37:15 AM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Thanks for this post from:

    Hello CaptainAmerica,

    The casino has sent us the evidence that you played Blackjack. They've returned your deposit and there's nothing more we can do about this, since you played against their Terms and Conditons.

Quick Reply

Please enter your comment.

lcb activities in the last 24 hours

Most viewed forum topics

Anchi
Anchi Serbia 1 month ago
216

See all casino bonuses available for your country on our Halloweenbonus themed page. We will also post updates in this thread for your convenience. If you find any Halloween themed offers feel free...
Best Halloween Casino Bonuses For 2024

216 View
Anchi
Anchi Serbia 2 months ago
13

RitzSlots Casino No Deposit Bonus New Players Only! Amount: $100 Bonus Code: WELCHIP100 Sign Up HERE! WR: 30xBonus Allowed games: Slots Max cash out: $100 Restricted countries for the bonus: Belarus,...
Ritz Slots Casino No Deposit

13 View
tough_nut
tough_nut 2 months ago
3

Grande Vegas - Exclusive Free Spins New players only - USA OK! 100 Free Spins on ' Mega Monster ' How to claim the bonus: New players need to sign up from our LINK and use the bonus code upon...
Grande Vegas Exclusive No Deposit Bonus

3 View