RESOLVED: Winoui casino did not pay me...

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Last post made 5 years ago by Sydney
CaptainAmerica

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  • CaptainAmerica
    • Started by
    • CaptainAmerica
    • at May 07, 19, 07:41:58 AM
    • Germany Newbie 7
    • last active 5 years ago

    My very first deposit at this casino. I played at Winoui in the middle of April., Had a lot of fun and also won some money, I won 726 EUR. I verified my account but did not get the money. The casino sent me an email a week ago. The casino sent me this - We are sorry to inform you that this withdrawal has been canceled since you did not respect our terms & Conditions regarding bet levels using bonuses money as well as playing with bonus money over table games such as Blackjack. First, never played any table games here. Second, don't think I have bet over the limit they set. Hope, you can help me with this!

  • CaptainAmerica
    • Replied by
    • CaptainAmerica
    • at May 07, 19, 07:43:53 AM
    • Germany Newbie 7
    • last active 5 years ago

    Oh yeahhh, cannot check anything - there is no gaming history here...

  • Sydney
    • Replied by
    • Sydney
    • at May 07, 19, 07:48:39 AM
    • Serbia Almighty Member 14944
    • last active 2 years ago
    CaptainAmerica wrote:

    My very first deposit at this casino. I played at Winoui in the middle of April., Had a lot of fun and also won some money, I won 726 EUR. I verified my account but did not get the money. The casino sent me an email a week ago. The casino sent me this - We are sorry to inform you that this withdrawal has been canceled since you did not respect our terms & Conditions regarding bet levels using bonuses money as well as playing with bonus money over table games such as Blackjack. First, never played any table games here. Second, don't think I have bet over the limit they set. Hope, you can help me with this!

    Hello CaptainAmerica,

    Could you please send me your casino username in PM inbox and we'll contact them regarding your withdrawal.

  • Sydney
    • Replied by
    • Sydney
    • at May 08, 19, 05:19:33 AM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Hello CaptainAmerica,

    Thank you for providing us with your casino username. We've sent an email to the casino regarding your complaint. Keep you posted.

  • Sydney
    • Replied by
    • Sydney
    • at May 09, 19, 03:10:35 AM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Hello CaptainAmerica,

    This is the reply we've received from the casino:

    "We can confirm that player did play Blackjack with bonus money - which is not forbidden but does not count in the wagering conditions of the bonus - and by doing so he did breaking the bonus bet limit as stated in our T&C.

    Please note that in this case and unless there is malevolent behavior, we refund the deposit attached to the misused bonus. As such, you can see that this player's real balance is 200EUR as a refund of 1st deposit."

    The casino has also sent us the proof that deposit was credited back to your account.

  • CaptainAmerica
    • Replied by
    • CaptainAmerica
    • at May 10, 19, 07:44:15 AM
    • Germany Newbie 7
    • last active 5 years ago

    Hey!

    I can confirm that the deposit was returned but I can for sure say I did not play Blackjack. I would ask you to check this with the casino. I played slots - Jackpot6000 and Bloodsuckers. I did not play Blackjack, I mean I have never liked this game and never play it....

  • Sydney
    • Replied by
    • Sydney
    • at May 10, 19, 08:37:15 AM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Thanks for this post from:

    Hello CaptainAmerica,

    The casino has sent us the evidence that you played Blackjack. They've returned your deposit and there's nothing more we can do about this, since you played against their Terms and Conditons.

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