CLOSED: [due to Casino unresponsiveness]: whithdrawl Ruby Fortune

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Last post made 11 months ago by Berks
sigi
  • Started by
  • sigi
  • Germany Jr. Member 69
  • last active 11 months ago

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  • sigi
    • Started by
    • sigi
    • at Nov 08, 23, 02:42:48 AM
    • Germany Jr. Member 69
    • last active 11 months ago

    I whithdrawl 200$ per swift to my account and I get only 145$ ,From ruby fortune casino.i complaint to the casino,now I wait the Answer. 

    Ruby Fortune Casino

    2.6/ 5

  • Berks
    • Replied by
    • Berks
    • at Nov 08, 23, 03:34:21 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Hello sigi,

     

    Due to recent partnership issues concerning payments and not honoring agreements, LCB encourages players to avoid playing at Ruby Fortune Casino. Terms and Conditions could change at any given time without notice giving players an unfair disadvantage.

    We will try to help you by reaching out to them. Could you please send us your Casino Username via private message?

    Thank you.

    Ruby Fortune Casino

    2.6/ 5

  • sigi
    • Replied by
    • sigi
    • at Nov 08, 23, 03:38:24 AM
    • Germany Jr. Member 69
    • last active 11 months ago

    username mariaJ1

  • Berks
    • Replied by
    • Berks
    • at Nov 08, 23, 04:04:59 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Thanks for this post from:

    Hello sigi,

    Thank you for sharing your account details with us. We will ping Casino Rep in order to help you.

    Keep you posted.

     

  • sigi
    • Replied by
    • sigi
    • at Nov 08, 23, 04:07:47 AM
    • Germany Jr. Member 69
    • last active 11 months ago

    thanks,and hier the statment

  • sigi
    • Replied by
    • sigi
    • at Nov 08, 23, 10:01:32 AM
    • Germany Jr. Member 69
    • last active 11 months ago

    Hi,no news for the Moment from ruby fortune casino.?

    Ruby Fortune Casino

    2.6/ 5

  • Berks
    • Replied by
    • Berks
    • at Nov 09, 23, 01:53:28 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Thanks for this post from:

    Hello sigi,

    We kindly need to ask you to be patient, we are still waiting for a response. If we don't get it today, we will send them a reminder tomorrow in order to speed up the process.

    Keep you posted for any updates.

  • sigi
    • Replied by
    • sigi
    • at Nov 09, 23, 01:55:19 AM
    • Germany Jr. Member 69
    • last active 11 months ago

    Thanks for this post from:

    thanks and I wait

  • sigi
    • Replied by
    • sigi
    • at Nov 10, 23, 02:31:18 AM
    • Germany Jr. Member 69
    • last active 11 months ago
    Hi, berks I send a email to alderny.i get answer.
     
     
    Thank you for your email. Baytree have a specific player complaint procedure that you need to follow. Please see below:
     
     
     
    Any customer who has any concerns, questions or complaints regarding the Casino or regarding a settlement should contact Customer services via live chat, email. Customers with unresolved complaints may raise a formal complaint within 6 months of the issue occurring.
     
    To ensure Your complaint/concern is dealt with promptly please email the following email address and include the following information:
     
    · Your Username/ Account number
     
    · First and Last name
     
    · Detailed Explanation of complaint/concern
     
    · Any other information specific to the complaint/concern including any evidence (If applicable) 
     
    Please send the above information to [email protected]
     
    You have four (4) weeks in which to reply to a complaint, failure to do so will automatically resolve your query. You will then be required to re-log your complaint should you wish to continue the process.
     
    No complaint may be logged within one (1) week of performing a withdrawal; this is to allow the normal processing to continue.
     
    Alternate Dispute Resolution (ADR)
     
    Should You not reach an agreement with us after completing our complaints process, you may refer the matter to one of our ADR provider:
     
    · Ecogra
     
    If you are an existing Casino account holder please include your username/account number/alias, Name, Surname and contact information in all correspondence.
     
    We can only advise you to first follow the above procedure before we can take any action on your complaint.
     
     
     
    Kind regards
     
     
     
    Alderney Gambling Control Commission
    St. Anne's House
     
    Queen Elizabeth II Street
    Alderney
     
    Channel Islands
     
    GY9 3TB
  • sigi
    • Replied by
    • sigi
    • at Nov 10, 23, 04:54:55 AM
    • Germany Jr. Member 69
    • last active 11 months ago

    Thanks for this post from:

    Hi, Berks chatted today with a friend who works for Ruby Casino, her name is Mareike. I told her the problem with the Swift transfer and sent her the bank statement by email, she said she would contact the finance department.

  • Berks
    • Replied by
    • Berks
    • at Nov 10, 23, 06:41:27 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Thanks for this post from:

    Hello sigi,

    We are glad that you have taken measures on several sides, but we can only speak on behalf of the company LCB and the way in which we function. We haven't heard back from the casino yet, so we can't pass any judgment on your complaint. When we receive feedback from the Casino, we will contact you immediately.

    Thank you for understanding.

  • sigi
    • Replied by
    • sigi
    • at Nov 13, 23, 02:31:43 AM
    • Germany Jr. Member 69
    • last active 11 months ago

    Hi, Berks is there anything new from ruby ​​fortune casino?

  • Berks
    • Replied by
    • Berks
    • at Nov 13, 23, 03:37:22 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Thanks for this post from:

    Hello sigi,

    Unfortunately we are still without any response from their side. We will ping them again in hopes that we can get any update.

    Keep you posted.

     

  • sigi
    • Replied by
    • sigi
    • at Nov 15, 23, 01:51:45 AM
    • Germany Jr. Member 69
    • last active 11 months ago

    Hi, Berks is there anything new from ruby ​​fortune casino

  • Berks
    • Replied by
    • Berks
    • at Nov 15, 23, 03:18:11 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Thanks for this post from:

    Hello sigi,

    Unfortunately we still haven't received any response  from their side. We will try to ping them once again to get an update, otherwise we are forced to close this complaint due to Casino unresponsiveness.

     

  • sigi
    • Replied by
    • sigi
    • at Nov 15, 23, 04:27:19 AM
    • Germany Jr. Member 69
    • last active 11 months ago

    HI, Berks, I just received an email from ruby ​​casino and a copy of the Swift that they transferred $200 via Barclaybank. As if there is another possibility that Barclaybank pocketed a $55 commission. See attachment

  • Berks
    • Replied by
    • Berks
    • at Nov 15, 23, 06:11:56 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Hello sigi,

    We are that you got some update regarding your concerns. We can not know that, please try to contact the mentioned bank to check what was happened with your transaction. 

    Hope that you will find out as soon as possible.

     

  • Berks
    • Replied by
    • Berks
    • at Nov 20, 23, 09:04:52 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Hello sigi,

    Do you have any updates about your case?

     

  • sigi
    • Replied by
    • sigi
    • at Nov 20, 23, 03:08:55 PM
    • Germany Jr. Member 69
    • last active 11 months ago

    Hi, Berks, Ruby fortune Casino has not refunded me the $50 and I have not received a response from worldpay bank SWIFT wollnlb1. I have closed my account at Ruby fortune. Thank you for your help. Never again Ruby fortune Casino.

    Ruby Fortune Casino

    2.6/ 5

  • Berks
    • Replied by
    • Berks
    • at Nov 21, 23, 02:31:49 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Hello sigi,

    Sorry to hear that your case has not been resolved in the way you wanted. 

    Hope that you will have a better time in further entertainment.

    Wish you luck.

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