Warning re: Dendera Casino

reynard, elaine (ereynard): i need someone to tell me what is going on

Duwayne: joined chat

Dendera Customer Care: joined chat

Duwayne: left chat

Dendera Customer Care: Hello


reynard, elaine (ereynard): I have been withdrawing the same withdrawal for a while now. first it was reversed by the casino after 72 hours. then it actually disapeared from reversble withdrawals and then reappeared just now with the last hour in my account again reversed

Dendera Customer Care: That's correct


reynard, elaine (ereynard): i sent an email after the first reversal requestig that it NOT be reversed again

Dendera Customer Care: Please don't deposit if you have a pending withdrawal


Dendera Customer Care: rather reverse


reynard, elaine (ereynard): it was no longer listed

reynard, elaine (ereynard): i assumed you were processing it

Dendera Customer Care: then contact us


reynard, elaine (ereynard): ok. i promise not to deposit here for 2 weeks. that ought give you time to complete it

reynard, elaine (ereynard): i really dont understand . can you please speed up the process somehow.

reynard, elaine (ereynard): i have been a good cistomer

Dendera Customer Care: not really


Dendera Customer Care: you are not very polite


Dendera Customer Care: and we asked you before to reverse instead of depositing


reynard, elaine (ereynard): i am polite, just upset

Dendera Customer Care: as the fees for deposits are quite high


reynard, elaine (ereynard): it was not listed as reversable

Dendera Customer Care: you could have contacted us


Dendera Customer Care: as you have done now


reynard, elaine (ereynard): i didnt realize there was a reason to think that it was still unprocessed

Dendera Customer Care: sigh


reynard, elaine (ereynard): as it was no longer listed in my account

Dendera Customer Care: please withdraw a portion of what you wish to withdraw and keep some funds to continue playing


Dendera Customer Care: do multiple withdrawals if you have too


Dendera Customer Care: 25 x $100


Dendera Customer Care:


Dendera Customer Care: or 1250 x 2


Dendera Customer Care: etc.


reynard, elaine (ereynard): i would prefer to leave the withdrawal as is and give you time to process it as there are fees incured on my end from the wire transfers. and as i am feeling uncomfortable with the process as a whole at the moment and need my faith restored by its completeion

reynard, elaine (ereynard): i can wait to play more once it is completed

Dendera Customer Care: Have you been paid previous withdrawals?


reynard, elaine (ereynard): yes

Dendera Customer Care: Have we not kept our end of the arrangement?


Dendera Customer Care: If you are not happy or trustworthy, please play somewhere else


Dendera Customer Care: we do not need players like you


reynard, elaine (ereynard): this one has been reversed and thus stalled twice by the casino

reynard, elaine (ereynard): and that is a tad scarey

Dendera Customer Care: is there anything else?


reynard, elaine (ereynard): why are you trying to fight with me?

Dendera Customer Care: we run a honest casino


Dendera Customer Care: people like you give the industry a bad name


reynard, elaine (ereynard): i have done nothing but play honestly

reynard, elaine (ereynard): i am worried about my withdrawal is all. i have not done anything to give anyone a bad noem

reynard, elaine (ereynard): name

Dendera Customer Care: and we have done nothing but apply procedures
you were made aware of

reynard, elaine (ereynard): i will wait for the withdrawal to process and then deposit again after. is that reasonablr?

Dendera Customer Care: nope


reynard, elaine (ereynard): why not?

Dendera Customer Care: Because we want players who trust us and who enjoy our casino


reynard, elaine (ereynard): i am trying to be one of those

Dendera Customer Care: we provide the best offers and service and really don't care for this


reynard, elaine (ereynard): are you refusing to process my withdrawal?

reynard, elaine (ereynard): are you refusing to process my withdrawal?

Dendera Customer Care: won't dignify that with a reply


reynard, elaine (ereynard): can you please explain where we stand right now?

Dendera Customer Care: there is nothing to explain


Dendera Customer Care: you are untrustworthy


Dendera Customer Care: and we have nothing to prove


reynard, elaine (ereynard): how am i untrustworthy?

Dendera Customer Care: lets end it here


reynard, elaine (ereynard): are you intending to process the withdrawal?

Dendera Customer Care: good bye


I mailed support and received this response:

Elaine,

Further to your Live Chat conversation held earlier, we feel it's best
to end our relationship here.

We do not appreciate the accusatory nature of your correspondence and
wish to stress that your withdrawals have always been speedily paid.

We will be refunding your deposits and sending a wire for the balance of
the $2500.

Your account will remain locked.

Regards,
Dendera Management

further communication went back and forth and I was told it would take 21 business days to complete.

Then I received this mail:

Hi,

Kindly note that we have refunded your credit card transactions in lieu
of payment.

This brings our relationship to a close.

Best wishes,
Dendera


so I sent them this:

on August 13 there was a zero balance in my account and no withdrawals pending. From that point I made $805.00 in deposits and had a pending withdrawal for $2500.00.



We incurred a misunderstanding on September 4 in which you interpreted my communication as "accusatory" and made indication that you would refund the credit card deposits and wire the balance of the $2500.00.



That remaining balance would total $1695.00.



If you are true to your word then you will finalize the agreement to which you set in motion and do this.



Thank you



elaine



to which they respond:

Hi,

You have been paid in full. No amount is outstanding.

Regards,
Dendera


SO I take it I am not seeing any of this money back. From the beginning I could not believe how quickly support became rude and cut me off . . in the end they simpley did not want to pay me further withdrawals.

I wonder if I can dispute payment with my credit card regarding these transactions???

thoughts?

I think they ought get moved to the rogue list personally

(and yes that is the ENTIRE conversation beginning to end . .looking back at how quickly the first guy jumped and sent management in it had already been decided not to further pay me

This is th number 1 rudest chat i have ever seen >:(.Like stated above,please research before depositing >:D

Extremely rude chat.  One of the worst I've seen in a long time.  I don't know what was said in your emails to them but whatever it was, they didn't like it.

As far as disputing payment with your credit card, you will certainly get yourself a bad name and likely be banned from other casinos if you go down that route.  I really don't recommend it if that was what you were meaning by "I wonder if I can dispute payment with my credit card regarding these transactions???"

It looks from the live chat that there is little that you can do.  I couldn't find a rep on LCB for this casino.  The alternative route to complain is generally through the regulator but I can't see anything on their site that says they are regulated!

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