CASINO EPOCA Issue

TaraM
Hello Serge
TaraM
Thank you for contacting Casino Support and welcome to Live Help Facility. How can I assist you today?
Serge 
Hi
Serge
I've join your casino with your 5$ signup, and well finally I was lucky I spend a lot on casino online but I'm never lucky
TaraM
Thats great news Well done Serge
Serge 
I've made the playtrought, I would like to withdraw 100$ and be part of your great casino payout look good compare to some other crappy one lol
TaraM
heheehe
Serge 
I didn't receive the welcome email, Do I have to send my doc to make my account completely register
TaraM
Yes you will need to send through some documentation to us
Serge 
Will you upgrade your soft eventually you miss some cool game
Serge 
What email do I have to send it too
TaraM
We will need a copy of some photo ID such as a passport or driving licence and a utility bill no older than 3 months
TaraM
You can send it through to us at [email protected]
Serge 
I've got that ready like I said I've play a lot at casino online I like RTG I'm a fully member at Aladdins casino, Inetbet, 7sultans
Serge 
I won 10,000$ at Aladdins casino RTG 2 yrs ago
Serge
I didn't receive any welcome email from you yet
Serge 
Does my email is correct "************
TaraM
Wow thats awesome !

Serge
I will send my doc now, My driver licence I just void the bar code that you don't require, But my adress is visible, my picture all the rest, + Utility bill as well
Serge
So I simply put the 100$ in the withdraw and have fun with the 60$ balance right ?
TaraM
Once it has been reviewed, you will be notified of the outcome
Serge
it's a PDF files ok
TaraM
They should be fine
Serge
It should be ok. I like to protect my identity as well since I send it over the web, But my driver is up to date
Serge
Most casino are ok with it
TaraM
:)  ]<<<<<<<<<<<<<<< THEY DIDN'T REPLY asking for more DOC THEY SIMPLY CLOSE THE ACCOUNT

Serge 
I'm sending it now, with my account number
TaraM
Thats great, thanks Serge
TaraM
It can take a few hours to get through to us
Serge 
It's send
Serge 
How long should the process take ?
Serge 
Anyway Will expect a email from you later, will now continue the rest of my chips

THEN THE NEXT DAY I WAS GOING TO DEPOSIT AND NOTICE MY ACCOUNT WAS CLOSE.
They reject my DOC and NEVER ADVICE ME ABOUT IT, Most CASINO DO ACCEPT THEM.
HERE'S THE CHAT !


Hello, your Casino Live Help representative is Michelle
Welcome to Casino Support, Michelle will be right with you.
Michelle
Thank you for contacting Casino Support and welcome to Live Help Facility. How may I assist you today?
Michelle
Hello Serge
Serge
Hi Why my account is locked
Serge
I just register yesterday I was going to make a deposit now, now I can't ?
Serge 
*********** ACCOUNT NUMBER
Michelle
Before we continue could you confirm your date of birth and mobile number please?
*****
Michelle
Thank you
Michelle
Please allow me some time to access and review your account.
Serge
np
Serge
ok
Michelle
I will not be much longer.
Serge 
OK
Michelle
Thank you for waiting Serge. Casino management have made the decision to have your account locked and it will not be re opened again.
Serge 
why is that ?
Serge 
I never play at your casino, register and was lucky to win now they close my account because of that ?
Michelle
This was Casino Managements decision.
Serge 
because I won ?  ( WITH THERE 5$ NO DEPOSIT - I've made the playthough, Play SLOT
And won 150$ WITHDRAW 100$ )
I think they don't want to pay and simply CLOSE THE ACCOUNT
Serge 
what is the reason to close my account for no reason
Serge
I send my document , respect all the rule and you close my account really don't understand it
Michelle
This was Casino Managements decision as we detected negative activity on your account and at this time I am not at liberty to discuss this further at this time.
Michelle
Serge when did you send your documents through?
Serge 
What negative activity? what does it mean ?
Serge 
YEs I did send my document, yesterday
Serge
I Simply click on my favorate slot and play nothing more, what wrong did I do ?
Serge 
I void certain information on my driver license and the support team told me that was ok , So For me I didn't do anything negative other to protect my identity, If you require more Id I would be please to send it back
Michelle
May I ask which information you voided please?
Serge 
the Bar Code
Serge
I always void these info that aren't require by all casino I'm fully member
Serge 
It's up to you to simply reply and request the information you need to make my account fully register
Michelle
Let me check for you.
Serge
k, I've got a account at AllslotCasino spend thousand of dollars but was hoping to be part of your place to change a little bit
Serge
I'm a value player + I Was going to make a deposit now so for me it doesn't make any sense
Michelle
Thank you for waiting Serge. I have discussed this with our Processing Department who have advised that there are irregularities on both your documents which you sent through.
Serge 
I understand, I wont mind sending Clear copy of them, Many casino DO accept them if not they simply return me a email and talk to me, I'm doing this just to protect my id first, no need to panic
Michelle
As I mentioned casino management have made this decision and we will not be able to re open your account.
Michelle
Is there anything else that I can assist with?
Serge 
Is it possible to get in touche with the manager ? Why they didn't return me a email to talk to me on this matter ? Don't you think it's radical ?
Michelle
Casino Management can make this decision at any time.
Serge 
I Think it's because I was able to win that you close my account
Michelle
It is stated in our Terms and Conditions.
Serge 
no ?
Serge
so ....There's nothing we can do ?
Michelle
unfortunately not.
Serge 
sadly for you
Start typing here... Send
Michelle: 21:04:01
You: 15:04:58
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AVOID PLAYING AT THIS SCAM CASINO !!!!!!!

I will notify the Rep about this thread.

Zuga

Hi VaRiXD,

I got in touch with them. Please PM me your user name at this casino.

cheers
Zuga

I was informed that you got paid, even though your documents were not in order.

However your account is to remain locked.

Please confirm that you got the payment so I can upgrade this topic to resolved.

cheers
Zuga

Here a JPG Showing the 100$ WITHDRAW with the DATE at the bottom, the next day my account was close.
IT CAN'T BE PAY WITH IT 24hrs, since they locked my account prove that they lie and refuse to pay " WINNER " and they don't respect the promotion.
SADLY Casino was nice, slots pay ok compare to some I've spend 1,000$ and never able to see a single line, I find this casino at first to be honest since the pay out of the slots was respectable, it,s a shame that they locked my account would had deposit lot's and would make my #1 place.

This print screen was taken the 18th April, I open my account the 17th April play at night until 1:57 Am
that went I took the screenshot after I lose most of my 60$ that I had and was useless, at 1:57am, I had 2,61 balance, think for one second to take some but chance my mind and leave the 100$ intact.
It's on the 19th April that my account was locked, realize I lose the 100$ that they never pay
If they did pay, it would be impossible to open a account on the 17th April play until 2am
and get pay before the 19th, and for no reason close my account ?

What ? They don't want me to DEPOSIT so they can get back there 100$ ? lol doesn't make sense.

Many casino offer me no deposit,  rarely I win, and if I do withdraw I certainly deposit more money there giving me at first.
I deposit more then 1,000$ at All slot casino and they also start with no deposit.
That how it's.

REGARDS

As we all know getting a payment even with Moneybookers can take a few's day to process
They also need to send me a confirmation by email, even on register I never receive a " WELCOME EMAIL " with my info, after I've send my Doc I also never receive any confirmation email.
I'm so glad my doc the was I did. It's scary to send your doc on the internet I always take all the precaution to prevent ID THIEF.
So closing a account the next day, then saying it was paid aren't very re comfortable