RESOLVED - Cosmik Casino Complaint

So here is the story why I post this thread and was so pissed with Cosmik Casino,

Last week I got an email from Cosmik Casino saying that I have NO DEPOSIT bonus of 10 euro. of course with the wagering requirement attached. I deposited once at the casino but i lost.
Luckily I completed the wagering requirement and requested the max and min withdrawal for the bonus, which is 100 euro.

A few days after i made my withdrawal I received an email saying that my withdrawal was rejected after I submitted documents. I went for the live chat and they give me explanation about min deposit required to withdraw the bonus, which was 50 euro.

I guess that was fine, but i was told again that there will be a bonus attached when i deposit the 50 euro!!! then i have to wager again with a chance to lose?

Is this casino really giving out real NO DEPOSIT BONUS or just giving A DEPOSIT BONUS.
Please becareful when you get a NO DEPOSIT BONUS from this casino cos in the end it will turn out to be A DEPOSIT BONUS.

*PISSED*  >:(

another update (chatting session):

anfransen wijaya: i cant even decide whether i want the bonus for my 50 euro?

anfransen wijaya: so you force people to take bonus even if they dont want to?

Stella: but you receive one free bonus?..you wanted to receive it

Stella: this bonus you will receive automatically

anfransen wijaya: well so just one last question, can i withdraw my 100 euro DIRECTLY after i deposit 50 euro?

Stella: no, because after you will deposit the new wager will be added automatically to your account so you will not be able to make a new withdrawal request until you will not complete it

anfransen wijaya: so if i deposit 50 i will have 150 and what will be my wagering req?

Stella: one moment and I will tell you

Stella: ok, your wager will be (50+25)X 33= 2475

anfransen wijaya: so if i deposit 50 i will have 50+25+my current balance which is 100 so i have total of 175 to complete the wagering req?

Stella: your deposit is 50, you will receive one bonus of 50%...this is 50+25= 75X 33= 2475

Stella: the wager that you will complete will be 2475

anfransen wijaya: so where will my 100 euro be?gone?

Stella: would you like to make your deposit right now?

Stella: your balance will be 175, but the wager will be counted to the amount you deposited only

holy crap, are they _ucked or what.

That's definitely a ruse to make you deposit.  I would just steer clear.  You could well be out of pocket to the tune of 50 euros if you don't make the playthrough.

yeah. if they just want to give it as a deposit bonus they should do as what Drake Casino usually do. Give free spin and you will get the winning from the free spin when you deposit. But Cosmik Casino give a no deposit bonus money with wagering requirement but after u completed the wagering req you cant cash out and you have to deposit with another wagering req attached...

may i know if there is a casino rep here for the casino?

Yes you can contact the rep HERE (old link removed)

Not cool and I would be pissed as well. Do let us know what happened with the rep. They should however, make it clear about the "no deposit" bonus.

no response from the casino rep

Not nice. At all.

hmmm I have sent them a notification via forum the other day.  Ill email the Rep soon just in case they did not receive the notification.

Zuga

ok we just learned this Rep has left the company and this is why there was no response.

We are working on getting the new Rep on board.

I hope we get the new guy asap

Hello all,
In first place I apologize for not being able to respond earlier, we were just notified a few minutes ago by the site's admin so, thanks for being alert and allow us to add a new rep to the forum so promptly.

anfransen, I'd appreciate if you can send me your username at CosmikCasino.com so I can check into this.

Cheers!

my id is anwij87, please take a look at my account. i can provide you with the email mentioning that i was given the free chip.

Thanks

anfransen, thanks for the prompt answer. I will look into your account and get back to you with a proper response regarding this issue.

Once again, I apologize for the late response.

:) great..thanks ~

how's it? i havent heard from you for a few days

Dear anfransen,
As per our T&C in order to withdraw your winnings you need to make a €50 deposit. As soon as you do so and forward the required documents you will be able to receive your winnings
Please do not hesitate to contact me if there's anything else that I can help you with.

Cheers!

i have submitted all my docs and approved as i was told in the email. okay then i will deposit later and hopefully i can get my winning thank u

Please do not forget to update us as soon as you receive your winnings.

Cheers!

yeah i have done depositing 50 euro and made withdrawal to my moneybookers.
once i have got my winning i will surely post comment here

Happy to hear that the issue was solved immediately and looking forward to seeing you playing with us.

anfransen please let us know once it hits your account so we can upgrade this topic to resolved.

cheers
Zuga

alrighty

Good news! i have received my winning. thank you so much to the REP and to LCB as the best forum.
this problem is solved

Glad to hear that the issue was solved promptly.
Thanks for the update

great news   Topic marked as resolved.

Zuga

That's really good news.  Well done and congrats on the win.