READ BEFORE POST: How the Complaints Section Works

Hello everyone,

Welcome to the LCB Complaints Forum. First of all, you should know that at LCB we always strive to protect our members from unfair treatment and unfair gaming in casinos. That's why we created this area. Here you can report your complaints and unpleasant experiences in casinos to us and the other members of our community.

If you have a complaint, follow these steps:

1) Have you contacted customer service first to see if they can fix the problem?

2) Have you checked that you have not violated the Terms and Conditions?

Once you have completed the first two steps, you can report here. If there is no post about a casino in this forum, please create one. There should be a post with complaints for every casino.

3) To speed up processing, always include your casino name. Without this information we cannot help you. Also, explain in as much detail as possible what happened. But never post personal information about yourself; it is better to send it to us as a direct message if necessary.

We will then try to contact the casino and clarify the matter. We often have a direct line to the casinos and can work for you.

I reached out to LCB because I had purchased 30 spins for fruits 4 real casino

and a $20 chip for winaday

 

neither casino has my spins and I got them a couple hours ago.

Any advice?

btw both are asking for a bonus code

 

Hi jodo99,

Please allow 48 hours for your LCB Shop order to get processed. You claimed your items from the shop in the last hour, this is not enough time for the order to get processed. 

Once the 48 hours from shop order expires, please check your casino account. If you met the rules for claiming the offers your spins / chip  will be approved and credited to your account. 

I would also suggest to check LCB Shopp Rules and T&C's thread for more details.

Hello!

Few months ago a reachyed CHIPSTAR cASINO and i wait 24 houirs and everythiung was succefull.

Hello 

just reaching out I've been trying to cash out from highway casino for 2 weeks and I keep hitting dead ends I've sent my verification in 4 times and they keep emailing me asking me for verification again I hope somebody can help as I'm all out of ideas 

regards 

Johnathan 

Dear Mrtwopair,

Your complaint is already being handled on THIS thread. Please keep an eye on that thread for further updates regarding your case.

Thank you.

My complaint has closed the case. Would like to thank the LCB page for following and dedicated to members' cases Even though the decision will not come out that I want At least Casinos should point out the evidence, date, time, in the event of a reason, not just that .. But at the end of the case I have to accept
But first, I have to tell you that I have no need or benefit. To slander the casino that they deposit money and place bets There is no reason that I will take 1 month to file a complaint or check. While I still have money in that account The only thing is In order to not want other players Being done like me I passed a complaint from a place. Their final answer is to read! Airbet casino policy, decisions about all transactions Only in their power And is considered the best (That means Any player or person or other agencies are unable to counter those requirements. In every case, all transactions are decided only). But have to accept it. Thank you.

Lcb always help for solve complain I m new user but my friends told me lcb helps everytime if you are right

Love online casino 

I need to see how this work will I get my spins the same day I deposit from my lcb

Hi everyone🙂

I need some help to understand a no deposit loyalty spins max cashout of $100 bonus terms in CasinoJax.

I recieved 20 no deposit spins and completed with a Bonus balance of $16.60, wagering for spins became $666.40.

When I fulfilled wagering playthrough I had a bonus balance of $349, which was reduced to the $100. I was now able to withdraw the $100 or play it. At this point I believe the $100 is mine?

can anyone please tell me if that is correct or am I misunderstanding the terms?

Thank you