UNRESOLVED: VooZaZa withdrawal request

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Last post made 10 months ago by Anchi
rboyce212
  • Started by
  • rboyce212
  • United States Sr. Newbie 42
  • last active 7 days ago

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  • bry60195
    • Replied by
    • bry60195
    • at Dec 21, 23, 10:01:55 PM
    • United States Jr. Member 69
    • last active 1 day ago

    I agree $1500 is far from $80. To even think it would be resolved is crazy. Would that be acceptable if you were in rboyce212's shoes? I dont think so.

  • Complaints Moderator
    • Replied by
    • Complaints Moderator
    • at Dec 22, 23, 01:51:57 AM
    • Serbia Super Hero 1655
    • last active 1 month ago

    Thanks for this post from:

    Hello bry60195,

    While we continue to await an answer from his end, we hope that this and every player's case are resolved.

  • treswitteki
    • Replied by
    • treswitteki
    • at Dec 23, 23, 02:46:37 AM
    • Hungary Sr. Newbie 33
    • last active 7 months ago

    Thanks for this post from:

    Hello Eowyn,

    I am still waiting for my winnings. I am allways getting the same answer... 'my payment is in queue', 'they are working on it', etc...

    Actually I think I will never get my winnings..its scam for sure.

    Would be nice if you ping them again for me. 

    Thanks!

    Adam

  • Complaints Moderator
    • Replied by
    • Complaints Moderator
    • at Dec 23, 23, 12:33:50 PM
    • Serbia Super Hero 1655
    • last active 1 month ago

    Thanks for this post from:

    Hello treswitteki,

    Thank you for your response!

    Yes, we will reach out to the casino representative again in hopes we will get a reply this time.

    Keep you posted.

  • Complaints Moderator
    • Replied by
    • Complaints Moderator
    • at Dec 26, 23, 03:47:51 AM
    • Serbia Super Hero 1655
    • last active 1 month ago

    Thanks for this post from:

    Hello treswitteki,

    We have contacted the casino once more, but be aware that they might not respond right away because it is the holiday season. However, we're hoping to hear from them shortly.

    Keep you posted.

  • treswitteki
    • Replied by
    • treswitteki
    • at Dec 26, 23, 05:22:52 AM
    • Hungary Sr. Newbie 33
    • last active 7 months ago

    Hello Eowyn,

    Thank you! 

    I think its doesnt matter if it is holiday, weekend or a workday...they are using the weekends and holidays only for delaying...

    Adam.

  • treswitteki
    • Replied by
    • treswitteki
    • at Dec 28, 23, 02:50:31 AM
    • Hungary Sr. Newbie 33
    • last active 7 months ago

    This site must be backlisted ASAP! They are SCAMMERS.

  • Complaints Moderator
    • Replied by
    • Complaints Moderator
    • at Dec 28, 23, 03:20:36 AM
    • Serbia Super Hero 1655
    • last active 1 month ago

    Hello treswitteki,

    We have reached to the casino again.

    Keep you posted.

  • treswitteki
    • Replied by
    • treswitteki
    • at Dec 29, 23, 04:48:38 AM
    • Hungary Sr. Newbie 33
    • last active 7 months ago

    Hello Eowyn,

    Any news?

    Adam

  • Complaints Moderator
    • Replied by
    • Complaints Moderator
    • at Dec 29, 23, 05:05:36 AM
    • Serbia Super Hero 1655
    • last active 1 month ago

    Thanks for this post from:

    Hello treswitteki,

    Not yet, but we are working on your case and will keep reminding the casino of it.

    Keep you posted as soon as we hear back.

  • treswitteki
    • Replied by
    • treswitteki
    • at Jan 02, 24, 04:33:04 AM
    • Hungary Sr. Newbie 33
    • last active 7 months ago

    Hello Eowyn,

    Is there any news?

    Have you got any response from the casino?

    Thanks,

    Adam

  • Complaints Moderator
    • Replied by
    • Complaints Moderator
    • at Jan 03, 24, 07:04:47 AM
    • Serbia Super Hero 1655
    • last active 1 month ago

    Thanks for this post from:

    Hello treswitteki,

    We have reached out to the casino representative once again since the New Year's holidays have passed. We hope we will get a response this time.

    Otherwise, we will have to mark this complaint as Unresolved.

     

  • treswitteki
    • Replied by
    • treswitteki
    • at Jan 03, 24, 09:04:38 AM
    • Hungary Sr. Newbie 33
    • last active 7 months ago

    will you put this casino to the backlist?

  • Complaints Moderator
    • Replied by
    • Complaints Moderator
    • at Jan 04, 24, 07:03:52 AM
    • Serbia Super Hero 1655
    • last active 1 month ago

    Hello treswitteki,

    We have made repeated attempts to contact the casino in order to find out more about your case, but we have not received a response. Therefore, we must mark this complaint as Unresolved.
     
    Please note that our assistance is provided without charge in an attempt to resolve player complaints against casinos. We act as a middleman between players and casinos in regards to complaints.

    While the majority of casinos are willing to assist, some regrettably are not; they merely do not reply to our emails, do not wish to assist with the complaints, or drag out the complaint resolution process in its entirety. At times, we are powerless to force a casino to abide by player complaints because of restrictions on our actions.
     
    Many factors influence whether a casino will be on warning at LCB. Just some of the factors are a large number of complaints, a large number of Unresolved complaints, constant non-payment of players, payment delays, unfair t&c, bad support, fake games, etc. So, we do not make such decisions on isolated cases. But keep in mind that LCB never had a problem with placing a casino on a warning list or on a blacklist when needed.
     
    Thank you for understanding.
  • treswitteki
    • Replied by
    • treswitteki
    • at Jan 04, 24, 07:39:32 AM
    • Hungary Sr. Newbie 33
    • last active 7 months ago

    Thank you for your help so far but let me to share my opinion:

    By not blacklisting them, I have the feeling that you are fully cooperating with them. Sorry if I offend you, but the site is clearly working without a license. The license that your site is refer to does not exist. As long as it is in your recommendation, they can become victims of fraud, in which you are also partner. Its a total disappointment to me that you support a scam site by still having it in your recommendation without any restriction/warning/backlist.

     

  • Anchi
    • Replied by
    • Anchi
    • at Jan 04, 24, 02:58:00 PM
    • Serbia Admin 13545
    • last active 9 hours ago

    Thanks for this post from:

    Hello treswitteki,

    As far as we can see, you are not a member here for a long time, just for 2 months, so let us explain how it works.

    LCB NEVER has a problem adding a casino to the warning or blacklist. The accusations you make against LCB are completely unfounded.

    Many factors are taken into account before adding a casino to a warning. One of them is the frequency and unresolved nature of the complaints on our forum. We cannot add a warning based on several complaints. 

    Additionally, we would like to remind you that when we handle a player's complaint, our service is completely free of charge. Therefore, please do not act as though we owe you something.

    Remember that it is the player's responsibility to read casino T&C carefully and which casino they are going to choose.

    They will be on warning if we determine that they should be there.

    If you continue these accusations, your presence here will no longer be welcome.

    So please be patient.

  • Anchi
    • Replied by
    • Anchi
    • at Jan 09, 24, 02:40:32 AM
    • Serbia Admin 13545
    • last active 9 hours ago

    Thanks for this post from:

    Hello treswitteki,

    VooZaza Casino has just received a warning from LCB.

    "VooZaza Casino has been added to our Warning list due to frequent delays, exceptionally slow payment processing, and unresponsive representatives. We strongly advise players to proceed with caution."

    Rated:
    VooZAZA Casino

    5/ 5

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