UNRESOLVED: Voozaza withdrawal problems

Dear support,

I have a problem regarding a €2000 withdrawal on Voozaza. I never used any bonus and am fully verified. But the withdrawal is already on pending status since more than 75 hours.. 

Tried to contact them via email several times but no response. Support chat is useless as they say they dont do withdrawal issues via chat

I read on another topic about a guy who had similar problems. However i never played with a bonus nor have they planted a cashback in my account. 

Im worried i will never receive my money. Could you please help me out?

Registered username: *****

Registered email: *********

Casino: voozaza

Hope to hear from you as im pretty desperate now.

Thanks in advance!

Hello Mmhtsdd,

Thank you for reaching out to us. We will ping Casino Rep in order to help you with the withdrawal issue.

Keep you posted.

Thank you!

Any news? They ignore my emails and chat gives same bs story everyday😔

Hello Mmhtsdd,

We will ping Casino Rep again in order to help you with this matter.

Keep you posted.

Good morning Berks,

Did you receive an answer? 8 days passed now since I requested the withdrawal. 

Hi berks.

Sorry for bothering you again. Still no news from casino rep? 

Hello Mmhtsdd,

We are still waiting for an update from their side. We have sent a reminder today for all the members that have issue with this brand.

We will get back to you when we get a response.

Hello Mmhtsdd,

Still without a proper information form their side regarding your case. We have sent them a reminder again in hopes that you will be paid as soon as possible.

Keep you posted.

Hello Mmhtsdd,

Unfortunately still without any news regarding the withdrawals. We will try to ping them again.

Keep you posted.

as you all know i have been waiting over 45 days for my withdrawal and there are many more who have not received their withdrawals. I am afraid that these people have my passport and all the documents with them, I am seriously considering reporting them to the police in the EU and in Sweden. Does anyone here have any tips so we can get this page down? it should be blacklisted everywhere. I intend to contact their fake license, contact their game providers and their payment providers

i have waited for 45 days , the casino should be blacklisted....

Yeah, then we never get our money. Let's just wait and hope they'll get back to us with an answer

Its already backlisted on other sites. They absolutly not have a license. The question is whether they ever have?

Hello treswitteki, Mahmoud Haidar Abdulrahman,

We need to confirm that they are operating with the valid license. In order to put the Casino on the Warning list, we take everything into account and many things affect it. If there is a need for it, believe that we do not hesitate to do it.

Really sorry that you are facing this delay with the response. 

Really? Do they have a licence? It must be showed on their site. I would like to contact the organizitation that issued the license. Which one published it? What is the license number that I can refer to? Could you help me ? Would be nice.

I think they only had a licence but they just lost it.

the casino claims to hold a Curaçao 8048/JAZ license

Did you find it on their site?

Hello treswitteki, Mahmoud Haidar Abdulrahman,

We can confirm that we received a valid license paper and that they are operating with the Curacao Gaming License. You can reach out to Curacao dispute center and make a complaint. You can do it HERE. 

Thank you for understanding.

Thanks berks! I just did a complaint! The casino has not told anything?

Casino still not responding unfortunately. 

"Thank you for bringing the late payment to our attention. We're currently experiencing a high volume of payment requests, but we're diligently working on clearing the queue and will process your payment shortly.

They dont pay me either have waited for like 46 days now .... its a scam bro , please let us take Down the site, just contact me if you Can send s messege its a scam site , like let us show them , the thing is they have out passports and am afried they Will sale it on the blackmarket

This casino should be blacklisted , i dont understand , they pay Like 1 or 2 guys , and that are the pepole that have deppoisted alot of money just to say "look se pay" but like 99% dont get there money , i hope your DDoS works good, am trying to see if the police in EU Can help us , they have put doucmenets and its denguras that a scam site like voozaza has put doucmenets , everybody , please dont play here!

Hello  Mahmoud Haidar Abdulrahman,

We understand the frustration you're experiencing with the payment delay at the casino, and we empathize with your situation. We will wait a bit more to see if something is going be changed  regarding the withdrawal and warning. Hope that that this case will be resolved as soon as possible.

Thank you for understanding.

Dear Sir / Madam,

Dear Sir / Madam, 

Curaçao eGaming ("CEG") has received a message via its online complaint platform (the “Platform”). Unfortunately, the message does not relate to a website (the “voozaza.com ”) that is operated by a CEG-licensed operator (the “Operator”). Your message has therefore been dismissed. A response of the said dismissal has only been sent to the email address from which the original message has been received. As the Operator was not notified, you are encouraged to resend your message directly to the Operator, as CEG shall not be able to assist you in this matter.

This concludes the communication in this matter, which CEG now considers closed.

they have a fake licens

I am not suprised.

Hello  Mahmoud Haidar Abdulrahman,

Could you please try to reach out to them via this email address: helpdesk @ curacaolicensing.com or info @ curacaolicensing.com. If that doesn't work try to go with this LINK to file a complaint. 

Hope this will help.

I have Done it. There licens are fake , i got same answear as the other Guy ... please blacklist this casino

Should i and we take it as we all got scamed? Should i give up or something and let the police so the job?

The police lmao. Yeah we got fucked. But only thing we could do is wait and hope for them to reply to Berks. I then also advice to close this topic and wait for further info from him.

Why do you advice to close it? we can share our experience...

Let it be Open so other pepole Can see how we got fucked and scamed

Dont deppoiset here , you Will not get your winings , they have a fake licens , they dont pay anything dont play here!!!

Anything new? Its day 50 for me now. Has anybody got there money? Or should i accept that i got scamed?

I told you 2 weeks ago, its scam for sure. They r working without license.

Hello treswitteki, Mahmoud Haidar Abdulrahman, Mmhtsdd,

We need to inform you that we are forced to close this complaint due Casino unresponsiveness.

We will consider to put this brand on the warning list. Unfortunately our hands are tied at the moment.

Thank you for your understanding.