RESOLVED: Virtual Casino

Hi! Can a staff member please help me w/Virtual Casino. I have been today to Planet 7, silver Oak, Bingo KNights, Virtual Casino. Had Joshua, Carrie, and Caveit and Bruce as manager for my important questions all day today. I won on free chip w/opening new acct. @ Virtual Casino...informed there was already another acct opened.......both Caveit and Bruce didn't even check the other acct. to see where I stood for free chip distribution. Albeit, it's been yrs. since I played there. I forgot I had an acct. there. I even physically moved. So, of course I forgot about the acct......I sincerely apologized and they wouldn't even help me collect the winnings w/explaning my cirucumstances and didnt' even offer to close one of the accts. I had to request it. I did inform them I am important VIP customer @ a lot of other casinos. I will not play there again unless I collect my $100 winnings. They wouldn't even look if I was entitled to free chip from other acct.......poor CSR skills/manager. Informed them I would report them to LCB....so I did.....bye

Virtual Casino-maes103/104

LCB-maes10 

Your username will be forwarded to the casino. Keep you posted. 

Hi maes10,

The casino informed us that you broke their rules when claiming no deposit bonus, creating two accounts within 30 minutes. They also let you know about this. Since this is not allowed, they refused to pay you. Please, you need to follow t&c and read bonus rules carefully in order to avoid similar situations. 

Cheers.

Hi!

They lied about the opening of the accts. only being w/in 30 mins. As stated specifically earlier-one acct is yrs. old and the other acct. was opened a couple of days ago. Note-was I entitled to free chip on the yrs. old acct.....made deposit w/no bonus etc....sincerely been so long asked those people Bruce and Caveit to look @ my acct....chat terminated for a reply.

maes103/maes104

I think that it would be impossible to get the withdrawal, if you have double accounts there...

The casinos you mentioned above are notorious for non-payment, slow payment, runaround, etc., but in the first place, you shouldn't have broken any of their T&Cs...

Good Luck.

The casino informed you about breaking their t&c. You should be more careful next time. Unfortunately, there's nothing more we can do for you. It is their final decision. We're going to close this case. 

@coolsongss thank you for the explanation.