RESOLVED: videoslots.com wont pay 12000 telling my banknr isnt correct

they left me hanging for 5 days after win telling my bank details are not correct
i contacted the bank 4 times and they said are they crazy telling this lies.
I got so angry the way they trieted me i played the f money
so now they got what they want the scam casino

greets and dont ask videoslots for a big withdrawal as you get lied to

scam >:(

Sorry to say but its not their fault you gambled all your money away, you should have set wagering limits and waited till the issue would have been fixed or contact the rep here via pm

Videoslots is highly accredited casino and as Richarder said you should have contact casino rep here to get some help on this. Sure I feel your pain that you lost your winnings back  :'(

i contacted themfor several times but got no response

i know i played the money but i want to hear from you what you think about the way they left me hanging on for 5 days telling me several times my details arnt correct
and i contacted everybody more then several times

Department: English
Full Name: xxxx
Email:xxxxxx
Your Question: received mail from casino for help with my withdrawal
Staff: Nicklas L
01:30 Your Question: received mail from casino for help with my withdrawal

01:30 Please wait, an operator will be with you shortly.
01:30 You are now chatting with Nicklas L (Customer Service) - English
01:30 Nicklas L: Hi Aemon, how are you?
01:31 aemon melgert: ok th
01:31 aemon melgert: i got mail for help with my withdrawal
01:32 aemon melgert: because they say i have to do withy trustly
01:32 Nicklas L: I see. Let me take a look at your account for a bit.
01:32 aemon melgert: but in the Netherlands i wroght they dont use it
01:33 aemon melgert: and when i fill in my iban it says several times that its not correct
01:33 aemon melgert: but i went back to other casino where i withdraw and there is just the same without problems
01:34 Nicklas L: People living in the Netherlands should be able to use Trustly as far as I know. Do you mean that it works with Trustly on the other casino?
01:35 aemon melgert: no i asked and in severfal casino i withdraw they just use the bank withdrawal
01:35 aemon melgert: without trustly
01:36 aemon melgert: ok but why does vhe say everytime i fil myb iban its not correct
01:36 aemon melgert: while i checked and again nothing wrong with my details
01:37 aemon melgert: if i give you my iban try it yourself maybe
01:38 Nicklas L: Have you tried contacting Trustly to see if you are doing something wrong entering your iban?
01:38 aemon melgert: do you need a extra number cause this is from other country?
01:38 aemon melgert: yes but they dont response
01:39 aemon melgert: can you do it polease
01:39 aemon melgert: i am bisy now for houers and houers
01:39 Nicklas L: I'm sorry, but I cannot help you with that.
01:40 Nicklas L: You need to get the iban of your bank and verify that you are entering it correctly with Trustly.
01:40 aemon melgert: i did it for tens of timesc i am not stupid
01:40 aemon melgert: i give the nr to you try it your self
01:41 Nicklas L: I have no way of trying it from here unfortunately.
01:42 Nicklas L: I also see that your profile isn't verified, have someone instructed how you upload documents or do you want me to go through it? Or do you want to fix the issue with Trustly first?
01:42 aemon melgert: i verified everything more then ones take a good look
01:43 aemon melgert: this is the same as with pontus i dont get nowwhere
01:43 aemon melgert: tom f send me mail he will help can you call him
01:43 Nicklas L: You did not verify your account by uploading your proof of address and proof of identity under "Documents". I understand, but there's nothing I can do about the issue with Trustly I'm afraid.
01:44 aemon melgert: give me tom
01:45 Nicklas L: Tom is not in at the moment and probably sleeping, how about I describe how to verify your account and we'll take it from there?
01:46 aemon melgert: no i did that dont tried me like i am stupid again
01:47 aemon melgert: you didc not give me the award
01:47 Nicklas L: You have to upload a Proof of Address under "Documents" in the menu of your account. When uploading a new Proof of address please make sure that the document is not older than 3 months and that all 4 corners of the document are visible. The document must be in one of the following formats: JPG, PNG, GIF or PDF and we must be able to read the information clearly. The document must be addressed to your home and we accept utility bills, invoices and bank statements. When uploading a new Proof of Identity please make sure that it is the front of an government issued ID where we can clearly see your name, date of birth and expiry date.The document must be in one of the following formats: JPG, PNG, GIF or PDF and we must be able to read the information clearly.
01:47 aemon melgert: thats not my problem
01:47 aemon melgert: i want a supervisor
01:48 aemon melgert: getting sick of houers nonsens
01:49 aemon melgert: hello
01:49 aemon melgert:
hello
01:50 Nicklas L: I'm not trying to make you feel stupid Aemon, I made a mistake and I would like to apoligize - your account is indeed verified. And A supervisor would be able to help you as much as I can. Again, I'm sorry that I told you how your account wasn't verified. It is. What you have to do now is talk to your bank and make sure that the iban is correct and/or talk to Trustly about the error.
01:50 aemon melgert: nol no no ik did everythikng read read read
Support Center: https://videoslots.kayako.com/

epartment: English
Full Name: xxxx
Email: xxxxx
Your Question:
Staff: Carl A
00:38 Your Question:
00:38 Please wait, an operator will be with you shortly.
00:38 You are now chatting with Carl A (Customer Service) - English
00:38 Carl A: Hi there Aemon. How are you?
00:38 aemon melgert: hello Carl
00:39 aemon melgert: ok i have big winning
00:39 aemon melgert: is someone from the financiel department there
00:40 Carl A: I am very happy to hear that!
00:40 Carl A: Unfortunately not at the moment.
00:40 aemon melgert: thank you
00:41 aemon melgert: when is the best time to contact its now 2.40 in netherlands
00:43 Carl A: Our support handles all outbound communication. I am sure that I can help you.
00:44 aemon melgert: i want to withdrawal with normal bank
00:44 aemon melgert: not trustly cause it does not work good
00:44 aemon melgert: is a normal bank withdrawal ok
00:45 Carl A: I understand. You should be able to choose bank when you make a withdrawal.
00:46 aemon melgert: but why is the amount i can withdraw only red market at trustly
00:46 Carl A: One moment please.
00:48 Carl A: I am sorry, I gave you wrong information. You cannot make withdrawals with Bankwire, you will have to use Trustly or one of the other Withdrawal methods.
00:49 aemon melgert: FAST BANK TRANSFER

Department: English
Full Name: xxxxxx
Email: xxxxx
Your Question:
Staff: Elin B
17:21 Your Question:
17:21 Please wait, an operator will be with you shortly.
17:21 You are now chatting with Elin B (Customer Service) - English
17:21 Elin B: Hi Aemon.
17:21 Elin B: How are you today?
17:22 aemon melgert: Hello Eiln
17:22 aemon melgert: ok th you2
17:22 Elin B: I am glad to hear that. I am fine as well, thanks for asking.
17:22 Elin B: How may I help you?
17:23 aemon melgert: contacted my bank and they say thereare no problems with my account
17:23 aemon melgert: but i still cant withdrawal money by trustly
17:23 Elin B: One moment please and I will have a look at your account.
17:23 aemon melgert: so how can i get my money?
17:24 aemon melgert: okidoki
17:26 aemon melgert: my mother said that i must withdrawal the money into her bank so maybe there are no isseu
17:28 Elin B: You will have to make the withdrawal through Trustly. I can see that you have spoken to my colleague about this. Have you been in contact with Trustly regarding your IBAN??
17:29 Elin B: Sorry for the double question marks
17:29 aemon melgert: yes i have but stil no response
17:30 aemon melgert: is diederik there
17:30 Elin B: No Didrik is not here at the moment. Please hold on for a moment.
17:33 Elin B: What you need to do is to contact your bank and let them double check the IBAN information and then try to make a new withdrawal through trustly since withdrawals through bank wire is not available from countries from the European Union.
17:34 aemon melgert: i spoke to 4 support people and stil not even moved 1 cm
17:34 aemon melgert: i spoke for the sixted ti me with the babnk so stop[- trieting me like a full
17:35 aemon melgert: i want now some answers wich are progressing and not the childsplay of the last 4 days
17:37 Elin B: Have you tried to log out from your account and deleted cookies and caches from your browser?
Support Center: https://videoslots.kayako.com/
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7:21 Your Question:
17:21 Please wait, an operator will be with you shortly.
17:21 You are now chatting with Elin B (Customer Service) - English
17:21 Elin B: Hi Aemon.
17:21 Elin B: How are you today?
17:22 aemon melgert: Hello Eiln
17:22 aemon melgert: ok th you2
17:22 Elin B: I am glad to hear that. I am fine as well, thanks for asking.
17:22 Elin B: How may I help you?
17:23 aemon melgert: contacted my bank and they say thereare no problems with my account
17:23 aemon melgert: but i still cant withdrawal money by trustly
17:23 Elin B: One moment please and I will have a look at your account.
17:23 aemon melgert: so how can i get my money?
17:24 aemon melgert: okidoki
17:26 aemon melgert: my mother said that i must withdrawal the money into her bank so maybe there are no isseu
17:28 Elin B: You will have to make the withdrawal through Trustly. I can see that you have spoken to my colleague about this. Have you been in contact with Trustly regarding your IBAN??
17:29 Elin B: Sorry for the double question marks
17:29 aemon melgert: yes i have but stil no response
17:30 aemon melgert: is diederik there
17:30 Elin B: No Didrik is not here at the moment. Please hold on for a moment.
17:33 Elin B: What you need to do is to contact your bank and let them double check the IBAN information and then try to make a new withdrawal through trustly since withdrawals through bank wire is not available from countries from the European Union.
17:34 aemon melgert: i spoke to 4 support people and stil not even moved 1 cm
17:34 aemon melgert: i spoke for the sixted ti me with the babnk so stop[- trieting me like a full
17:35 aemon melgert: i want now some answers wich are progressing and not the childsplay of the last 4 days
17:37 Elin B: Have you tried to log out from your account and deleted cookies and caches from your browser?
17:42 aemon melgert: try it now
17:43 Elin B: Please do so, if it still would not work after this I recommend you to try another browser as well. We recommend you do use mozilla firefox, google chrome or internet explorer.
17:44 aemon melgert: i use them
17:45 Elin B: Have you tried to make the withdrawal from all of the recommended browsers? We need you to try this since it is a step in how to handle errors so we know how to help you to solve it.
17:49 Elin B: Are you still there Aemon?
17:50 aemon melgert: yesa i am cleaning cookies and go try again now
17:52 Elin B: Ok, please make sure that you enter all of the information correctly and in the right format. Please also enter the information manually and not copy it from somewhere since that sometimes might reflect in errors with our system.
17:52 aemon melgert: ok
17:52 aemon melgert: i will
17:53 Elin B: Please also note that the maximum withdrawal amount is €10.000.
17:53 aemon melgert: yes i now
17:54 Elin B: Great Aemon.
17:58 aemon melgert: now i show you the pictures i took so you believe me
17:58 Elin B: If you have a print screen you need to send it to [email protected]
18:01 aemon melgert: mailted the pictures
18:02 Elin B: Ok, we have not received it yet since there always are a delay when the emails are sent to our inbox.
18:03 Elin B: We just received it. One moment please
18:08 Elin B: I had a look at your IBAN number and the first numbers seems to be correct. Can you please double check the last 10 digits.
18:11 aemon melgert: 0136450849
18:12 Elin B: You have to contact your bank again and ask them to control these numbers again since they seem to be incorrect Aemon.
18:13 aemon melgert: i contacted them 50 min ago lady and good good good not a stupid little twat is my name
18:16 Elin B: I understand you Aemon but we have controlled this number and you have to contact them again and tell them that we have looked at this and the last numbers are not incorrect. Unfortunately we can not help you further with this before you have been in contact with them again.
18:20 Elin B: You need to contact you bank and control this and then try to make the withdrawal again. Is there anything else that I can help you with before we end this chat Aemon?
18:26 Elin B: I will now close this chat due to inactivity. You are welcome to contact our support again if you have more questions. Please refer to this chat ID if you have further questions regarding this chat: QCT-413-40970
18:26 Elin B: Bye Aemon.
18:27 Elin B has left the conversation. Click here to leave a message.
Support Center: https://videoslots.kayako.com/

Department: English
Full Name: melgert
Email: xxxxx
Your Question:
Staff: Nelda S
21:30 Your Question:
21:30 Please wait, an operator will be with you shortly.
21:30 You are now chatting with Nelda S (Customer Service) - English
21:30 Nelda S: Hey Melgert, how are you today?
21:30 melgert: happy now i played again 12000 euro
21:31 melgert: last time 4500
21:31 melgert: this is what you wanted isnt it
21:31 melgert: not paying my money
21:32 melgert: i cashed out today other casino same bank same nr
21:32 melgert: all ok
21:33 Nelda S: I can see that you have deposit using UKASH/Paysafecard. Then you need to make a withdrawal by using bank wire or Trustly. Last deposit you made with Skrill right?
21:34 melgert: you dont understand me
21:34 melgert: is the chef there
21:35 Nelda S: No, unfortunately hes not here anymore.
21:35 melgert: i lost 20000 euro with
21:35 melgert: saying i give wrong number
21:36 melgert: when is the chef there
21:36 melgert: helklo
21:36 Nelda S: I think he will be here tomorrow. I'm not 100% sure what time.
21:37 melgert: look it up
21:37 Nelda S: But you can contact us again tomorrow and ask him if you want.
21:37 melgert: nono i asked three days
21:37 melgert: for him no time i get him
21:37 melgert: why is that
21:37 melgert: not even congrats for winning 12000
21:38 melgert: only saying that i give wrong number
21:38 melgert: so i go play again
21:38 melgert: you did this expres
21:39 melgert: you want money but dont want to pay

Department: English
Full Name: melgert
Email: xxxxxx
Your Question:
Staff: Nelda S
21:30 Your Question:
21:30 Please wait, an operator will be with you shortly.
21:30 You are now chatting with Nelda S (Customer Service) - English
21:30 Nelda S: Hey Melgert, how are you today?
21:30 melgert: happy now i played again 12000 euro
21:31 melgert: last time 4500
21:31 melgert: this is what you wanted isnt it
21:31 melgert: not paying my money
21:32 melgert: i cashed out today other casino same bank same nr
21:32 melgert: all ok
21:33 Nelda S: I can see that you have deposit using UKASH/Paysafecard. Then you need to make a withdrawal by using bank wire or Trustly. Last deposit you made with Skrill right?
21:34 melgert: you dont understand me
21:34 melgert: is the chef there
21:35 Nelda S: No, unfortunately hes not here anymore.
21:35 melgert: i lost 20000 euro with
21:35 melgert: saying i give wrong number
21:36 melgert: when is the chef there
21:36 melgert: helklo
21:36 Nelda S: I think he will be here tomorrow. I'm not 100% sure what time.
21:37 melgert: look it up
21:37 Nelda S: But you can contact us again tomorrow and ask him if you want.
21:37 melgert: nono i asked three days
21:37 melgert: for him no time i get him
21:37 melgert: why is that
21:37 melgert: not even congrats for winning 12000
21:38 melgert: only saying that i give wrong number
21:38 melgert: so i go play again
21:38 melgert: you did this expres
21:39 melgert: you want money but dont want to pay
21:41 Nelda S: So did i understand right that someone told you that you have given wrong number for withdrawal?
21:43 melgert: is there a free chip for me
21:45 Nelda S: No unfortunately we dont have any extra bonuses to give at the moment because of our Trophy system which rewards players as they're playing.
21:45 melgert: are you from videoslots or from chat service
21:46 Nelda S: What do you mean?
21:47 melgert: easy question
21:47 Nelda S: Videoslots.
21:48 melgert: i need someone who speaks good englisch
21:48 melgert: ask for 4 days now
21:48 melgert: saved all chats and get no normal help
21:48 melgert: sick of it
21:52 Nelda S: I can send this case further to our Financial Department if you want.
21:53 melgert: i want to talk for 5 days to them but no help
21:53 melgert: HELPPPPPP
21:53 Nelda S: If you have already told this about someone, it's still in investigation. And you'll be contacted as soon as they've solved this thing.
21:55 melgert: HELPPPPPPPPPPPPPPPPPPP
21:55 Nelda S: Don't worry, we'll help you. And we will contact you right away when this case has been solved.
21:56 melgert: HELPPPPPPPPPPPPPPPPP
21:56 melgert: 21:57 Nelda S: We will Melgert.
21:58 Nelda S: We'll contact you as soon as it has been solved.
21:58 Nelda S: Is there anything else I can help you with now?
21:59 melgert: send this to chef


21:59 melgert: do do do
Support Center: https://videoslots.ka

Full Name: melgert
Email: xxxxx
Your Question:
Staff: Tom F
21:30 Your Question:
21:30 Please wait, an operator will be with you shortly.
21:30 You are now chatting with Nelda S (Customer Service) - English
21:30 Nelda S: Hey Melgert, how are you today?
21:30 melgert: happy now i played again 12000 euro
21:31 melgert: last time 4500
21:31 melgert: this is what you wanted isnt it
21:31 melgert: not paying my money
21:32 melgert: i cashed out today other casino same bank same nr
21:32 melgert: all ok
21:33 Nelda S: I can see that you have deposit using UKASH/Paysafecard. Then you need to make a withdrawal by using bank wire or Trustly. Last deposit you made with Skrill right?
21:34 melgert: you dont understand me
21:34 melgert: is the chef there
21:35 Nelda S: No, unfortunately hes not here anymore.
21:35 melgert: i lost 20000 euro with
21:35 melgert: saying i give wrong number
21:36 melgert: when is the chef there
21:36 melgert: helklo
21:36 Nelda S: I think he will be here tomorrow. I'm not 100% sure what time.
21:37 melgert: look it up
21:37 Nelda S: But you can contact us again tomorrow and ask him if you want.
21:37 melgert: nono i asked three days
21:37 melgert: for him no time i get him
21:37 melgert: why is that
21:37 melgert: not even congrats for winning 12000
21:38 melgert: only saying that i give wrong number
21:38 melgert: so i go play again
21:38 melgert: you did this expres
21:39 melgert: you want money but dont want to pay
21:41 Nelda S: So did i understand right that someone told you that you have given wrong number for withdrawal?
21:43 melgert: is there a free chip for me
21:45 Nelda S: No unfortunately we dont have any extra bonuses to give at the moment because of our Trophy system which rewards players as they're playing.
21:45 melgert: are you from videoslots or from chat service
21:46 Nelda S: What do you mean?
21:47 melgert: easy question
21:47 Nelda S: Videoslots.
21:48 melgert: i need someone who speaks good englisch
21:48 melgert: ask for 4 days now
21:48 melgert: saved all chats and get no normal help
21:48 melgert: sick of it
21:52 Nelda S: I can send this case further to our Financial Department if you want.
21:53 melgert: i want to talk for 5 days to them but no help
21:53 melgert: HELPPPPPP
21:53 Nelda S: If you have already told this about someone, it's still in investigation. And you'll be contacted as soon as they've solved this thing.
21:55 melgert: HELPPPPPPPPPPPPPPPPPPP
21:55 Nelda S: Don't worry, we'll help you. And we will contact you right away when this case has been solved.
21:56 melgert: HELPPPPPPPPPPPPPPPPP
21:56 melgert: <HELPPPPPPPPPPPPPPPPPPPPP
21:57 Nelda S: We will Melgert.
21:58 Nelda S: We'll contact you as soon as it has been solved.
21:58 Nelda S: Is there anything else I can help you with now?
21:59 melgert: send this to chef


21:59 melgert: do do do
22:00 melgert: let them contact me
22:00 melgert: xxxxxx
22:00 melgert: xxxxxxx
22:01 Nelda S: Is it okay if I transfer you to another support agent? Because my shift is going to end now.
22:02 Nelda S: Attempting to transfer the chat to "Tom F"
22:02 Tom F: Hello Melgert, what seems to be the issue here?
22:03 melgert: i dont tell you for 25 times
22:03 melgert: chef
22:03 melgert: chef
22:04 Tom F: It does not matter who you talk to in the support, our policy does not differ depending on the agent.
22:05 melgert: *dont you fucking lie to me
22:05 melgert: *il put this now on lcb

Videoslots.com - Live Chat on 17 July 2015
Videoslots.com ([email protected])  Toevoegen aan contactpersonen  17-7-2015  Markering van dit bericht opheffen 
Aan: xxxxxx
[email protected]

Department: English
Full Name: melgert
Email: xxxxxx
Your Question: diederik there
Staff: Tom F
20:42 Your Question: diederik there

20:42 Please wait, an operator will be with you shortly.
20:43 You are now chatting with Tom F (Customer Service) - English
20:43 Tom F: Hello Aemon, how are you tonight?
20:43 melgert: is diederik there
20:43 melgert: or some other chef
20:44 melgert: manager
20:44 Tom F: I'm afraid that he is not working at the moment, perhaps I can help you?
20:44 melgert: ask for 4 days to contact me
20:44 melgert: no you can not help

Offline Message left on 17 Jul 2015, 03:34 PM (GMT+0)

i dont get any answer of videoslots.com again they left me hanging on for 5 days saying my bank details arent correct but they are they just want me to play the money as i did because i went crazy about the trieting me like am lying no contact by manager only chats that you can read in the forum really this is sick

and there are plenty more

my bank ho i contacted 4 times said are they crazy telling you the nr isnt correct

I think that you should not play the money.I am sorry but in my opinion this complaint has no solution anymore.I'm sure they could find other ways for you to withdraw your winnings.

no they did not they kept saying 5 days its the wrong nr and i cant withdraw with another option
i save all mail and chats from the casino
and i now i gambled it but if every casino plays this game then maybe 50 procent of the people went to play again so i think this is scam
lying about my bankdetails is scam

aemonmelgert- sorry you played your entire cashout back. from reading your chat transcripts some of the support agents did give you false answers on some of your questions. i would contact the rep from here at LCB and have them look into your situation. Maybe there is just a miscommunication due to language differences. Hope it gets straightened out and hope you win in the near future and are able to cashout your winnings with no issues. Good luck to you.

Hi aemonmelgert,

I understand your frustration. videoslots is a reputable brand and I dont think you need to stress, we will try and sort this out for you the best we can.

There is a new rep on board and she will only be back in the office on Monday. Please be patient and lets try sort this out on Monday once the people are back in the office.

thank you  Melcb,i am so glad that there are ears for me
thank you

Re: (No subject)
« Sent to: aemonmelgert on: July 12, 2015, 05:13:42 PM » ReplyQuoteDelete
Blueday

Do you now if withdrawals in netherlands are made by trustly because ive never hurt anything about it but you now a lot of everything so hope you now
thanks a lot for the good help
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Re: (No subject)
« Sent to: aemonmelgert on: July 12, 2015, 05:04:57 PM » ReplyQuoteDelete
Quote from: aemonmelgert on July 12, 2015, 04:01:28 PM
Quote from: blueday on July 12, 2015, 05:45:09 AM
HI Aemon,

Are you trying to withdraw to your bank or somewhere else?  I assume it is your banking information that you are completing that might be incorrect?  Please let me know exactly which part of the process is casuing the problem and perhaps I can try to help you with this.

Thanks

blue

hello Blueday

yes it is my bankdetails but thats correctly done i used it last week also in other casino
but i have to do it by trustly and thats not a thing we use in the netherlands so i want to do it with normal bankwithdrawal thats also one of there options
but i have been on the chat with 2 of there support man and didnt get anywhere
have the chats saved if you like to see them


Yes I think the chats would help.

blue
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Online aemonmelgert
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Posts: 90
Gender: Male
just one more spin sssssssssss
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Re: (No subject)
« Sent to: blueday on: July 12, 2015, 04:01:28 PM » ReplyQuoteDelete
Quote from: blueday on July 12, 2015, 05:45:09 AM
HI Aemon,

Are you trying to withdraw to your bank or somewhere else?  I assume it is your banking information that you are completing that might be incorrect?  Please let me know exactly which part of the process is casuing the problem and perhaps I can try to help you with this.

Thanks

blue

hello Blueday

yes it is my bankdetails but thats correctly done i used it last week also in other casino
but i have to do it by trustly and thats not a thing we use in the netherlands so i want to do it with normal bankwithdrawal thats also one of there options
but i have been on the chat with 2 of there support man and didnt get anywhere
have the chats saved if you like to see them
Report To Admin

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Re: (No subject)
« Sent to: aemonmelgert on: July 12, 2015, 05:45:09 AM »
« You have forwarded or responded to this message. » ReplyQuoteDelete
HI Aemon,

Are you trying to withdraw to your bank or somewhere else?  I assume it is your banking information that you are completing that might be incorrect?  Please let me know exactly which part of the process is casuing the problem and perhaps I can try to help you with this.

Thanks

blue
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Online aemonmelgert
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Posts: 90
Gender: Male
just one more spin sssssssssss
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« Sent to: blueday on: July 12, 2015, 03:33:23 AM » ReplyQuoteDelete
Hello Blueday,

its Aemon you remember me from the 4500 issue i gambled at videoslots.com
I have a few questions.
first i made it all good because i won this today at  videoslots.com

Trustly is a fast and secure online payment method that enable direct online deposits and withdrawals with bank.

Your withdrawable balance with Trustly is € 12,775.83.

Fee: € 0.00
Min: € 20
Max: € 10,000

nice isnt it
but now they say i have to withdrawal with trustly but everytime i fill my ibannr it says not legit number but checked several times and works fine at different other casino but then direct banktransfer
Trustly is never used before at not one casino so i get questions and dont now how to handle this
can you please assist me bringing this to a good ending 


thanks and bye bye

I played today also in videoslots.com and what do you think i win 600 and cashed it out with no problem this time
But there is been some changes going on because everytime i treid last week it only lighted up red at trustly saying the amount i can withdraw and now this is changed as it doesnt say that anymore and my mother also whas with me today as i withdraw and put the same ibannr as last week plenty times but now it worked without any question

just a little update as the nice things can be said also

Just wondering why it was impossible with 10k.. If you ever find out, please share.

Hi everyone,

My name is Kim and I am the new Affiliate Manager for Videoslots.com . If you ever experience any problem at Videoslots please post and I will do my best to help you out. You can also contact me through kim.lindsjo [at] videoslots.com

Have a great day.

// Kim

Hi kim,

What is the update on our members ( aemonmelgert) payout?

So  whats the situation on this one?  Any explanation ever received from the casino? Because its super weird that 10k cannot be processed but 600€ was just fine and worked without any hassle

No i did send them i the mean time several new mail but totally no response

Hi aemonmelgert,

Sorry for the late reply. I believe all has been sorted. The reason you could not withdraw to Neteller was that most of your deposits were made with Paysafe card. However you can always make withdrawals to Trustly or bank wire regardless of how you deposited which you did.

Best regards,

Philip

This is really  >:( >:D you really dont have any notice of the case where talking about
First take the time to read all i posted if your not to lazy because this is total nonses

Hi aemonmelgert,

What I can see on your account is that you first made a withdrawal of €4500 to Neteller which was declined because most of your deposits were made using Paysafe Card. You then made 2 withdrawals of €600 and €900 through Trustly which both were sent to you. We don't have any record of you trying to withdraw anything else.

Best regards,

Philip

read from page 1
how many times do i need to tell this
I saved pictures of everything so dont give me wrong nonses
read read read againand again,i get so sick of talking but not nowing where you talk about
You left me hanging on like a child but i am a intelligent man that saved all chats and pictures i made from the screen so no lies again

you first did not let me payout 4500 with no notice to me just put the money back
Then 10000 where people kept saying 5 days the bank nr is wrong so i got so angry that i played it again as that stupid 4500.but when i win 900 or 400 there is nothing wrong?
serieus you played the scam and gave lies thats what you did with no response for weeks and now you dont even take the time to read this coplain comp[leet and talk about this that are not in this complain so how do you dear to speak

[SUPPORT #APC-362-67340]: Regarding contacting support.
Support Videoslots  Toevoegen aan contactpersonen  18-7-2015  Markering van dit bericht opheffen 
Aan: [email protected]
[email protected]
Hi Aemon,

Thanks for the answer.

I am sorry that we did not congratulate you for this winning Aemon.

In regards to your question, my colleagues told you can you had to contact Trustly since you where not able to put in your iban number for making the withdraw with Trustly. You must understand that it is very hard for us to help you with that issue since we cannot see any anything about this withdraw since the details was not correct. If there would have been an issue with Trustly at that time we could surely try to investigate this but it was working fine. So the issue was that you details as wrong and this is not our fault.

It is also not our fault that you gambled for these money instead of waiting and trying to solve the issue. We are more than willing to help you with anything you have issues with but it is hard for us to help you with a issue where the details are wrong. This is something that we just cannot solve. It is out of our hands. We were not trying to scam you in any way but if the system say that the details is wrong it is unfortunately wrong.

We will not be able to give you back any money that you have played for and we cannot give you back the casinorace and cashback money since you did choose to play for these money.

I am very sorry that you have had this issue Aemon but please understand that it was out of our hands when it says that the details is wrong.
I hope that you will have a nice day.


Best regards,

Didrik B
Customer Service
Videoslots.com

[SUPPORT #APC-362-67340]: Regarding contacting support.
Support Videoslots  Toevoegen aan contactpersonen  18-7-2015  Markering van dit bericht opheffen 
Aan: [email protected]
[email protected]
Hi Aemon,

Thanks for the answer.

I am very sorry that you feel this way. We have done what we could in this errand and unfortunately we could not do more regarding the details. I am very sorry about this Aemon.

I can see that you will get a lot back from the casinorace on Monday and the money should be on your account around 12:00 CET.
You will also get a lot back on the next cashback which will be on Friday and these money will be on your account around 14:00 GMT.

After this you are welcome to get back to us to get your account closed. If you have any questions in the meantime you are welcome to get back to us.

Have a nice day.

Best regards,

Didrik B
Customer Service
Videoslots.com

Ticket History
Didrik B (Staff) Posted On: 18 July 2015 11:26 AM

Hello Aemon,

Hope you are well.

I've seen that you have been in contact with our support and tried to get a hold of me, i'm sorry but i did not work at that time and was therefor not available. I am available now if there is something i may assist you with. So just get back to us by email or get into the chat and i will be happy to help you with any questions.

In the meantime i wish you a wonderful day.
Best regards,

I won 12000 euro and not even got a message saying congrats or nothing,your casino is a scam holding me on for 5 dauys saying my ibannr isnt correct.The bank i contacted 4 times saying are they crazy saying this isnt the right nr.This is the second time i have big problems with videoslots.com and this time il do anything to get this sorted out.saved all chats from last week and everybody who´s been reading them say the same that they scamed me left me hanging on and telling lies about my ibannumberyou like to get deposits but dont want to pay thats the conclusionif you like to see the chats il send them to youand for now i want al money thats mine payed out including casinorace and cashback and my account closed

To: [email protected]
Subject: [SUPPORT #APC-362-67340]: Regarding contacting support.
Date: Sat, 18 Jul 2015 12:26:25 +0200
From: [email protected]

Hello Aemon,



Hope you are well.



I've seen that you have been in contact with our support and tried to get a hold of me, i'm sorry but i did not work at that time and was therefor not available. I am available now if there is something i may assist you with. So just get back to us by email or get into the chat and i will be happy to help you with any questions.



In the meantime i wish you a wonderful day.


Best regards,



Didrik B

Customer Service

Videoslots.com





Didrik B (Staff) Posted On: 18 July 2015 02:39 PM

Hi Aemon,

Thanks for the answer.

I am sorry that we did not congratulate you for this winning Aemon.

In regards to your question, my colleagues told you can you had to contact Trustly since you where not able to put in your iban number for making the withdraw with Trustly. You must understand that it is very hard for us to help you with that issue since we cannot see any anything about this withdraw since the details was not correct. If there would have been an issue with Trustly at that time we could surely try to investigate this but it was working fine. So the issue was that you details as wrong and this is not our fault.

It is also not our fault that you gambled for these money instead of waiting and trying to solve the issue. We are more than willing to help you with anything you have issues with but it is hard for us to help you with a issue where the details are wrong. This is something that we just cannot solve. It is out of our hands. We were not trying to scam you in any way but if the system say that the details is wrong it is unfortunately wrong.

We will not be able to give you back any money that you have played for and we cannot give you back the casinorace and cashback money since you did choose to play for these money.

I am very sorry that you have had this issue Aemon but please understand that it was out of our hands when it says t

hope that you will have a nice day.


Best regards,

Didrik B
Customer Service
Videoslots.com

aemon melgert (Client) Posted On: 18 July 2015 02:54 PM

first of all i made pictures of the trustly isseu and i have them in my phone and my bank can contact you with the details around the saying my nr is incorrect while it is correct everytime .your people told me several times it whas wrong and i saved all mail and chats i made with them so i have the proof to show that i whas lied toand if trustly doesnt work in your place its your problem to solve it and give me a different option for withdrawal wich i got refusedabout the cashback i have more then 1100 outstanding wich i want to get paid and i stand nr 1 in the casinorace wich i also want to get paid and then i want to close my account and get further with every nessesary help to get this sorted out.

To: [email protected]
Subject: [SUPPORT #APC-362-67340]: Regarding contacting support.
Date: Sat, 18 Jul 2015 15:39:45 +0200
From: [email protected]

Hi Aemon,



Thanks for the answer.



I am sorry that we did not congratulate you for this winning Aemon.



In regards to your question, my colleagues told you can you had to contact Trustly since you where not able to put in your iban number for making the withdraw with Trustly. You must understand that it is very hard for us to help you with that issue since we cannot see any anything about this withdraw since the details was not correct. If there would have been an issue with Trustly at that time we could surely try to investigate this but it was working fine. So the issue was that you details as wrong and this is not our fault.



It is also not our fault that you gambled for these money instead of waiting and trying to solve the issue. We are more than willing to help you with anything you have issues with but it is hard for us to help you with a issue where the details are wrong. This is something that we just cannot solve. It is out of our hands. We were not trying to scam you in any way but if the system say that the details is wrong it is unfortunately wrong.



We will not be able to give you back any money that you have played for and we cannot give you back the casinorace and cashback money since you did choose to play for these money.



I am very sorry that you have had this issue Aemon but please understand that it was out of our hands when it says that the details is wrong.

I hope that you will have a nice day.




Best regards,



Didrik B

Customer Service

Videoslots.com




Ticket History
Didrik B (Staff) Posted On: 18 July 2015 11:26 AM

Videoslots.com - Live Chat on 28 July 2015
Videoslots.com ([email protected])  Toevoegen aan contactpersonen  28-7-2015  Dit bericht boven aan het Postvak IN laten staan 
Aan: [email protected]
[email protected]

Department: English
Full Name: aemonmelgert
Email: [email protected]
Your Question: technical support
Staff: Pekka V
09:03 Your Question: technical support
09:03 Please wait, an operator will be with you shortly.
09:04 Your request is important to us. Please wait, an operator will be with you shortly.
09:05 Your request is important to us. Please wait, an operator will be with you shortly.
09:05 You are now chatting with Pekka V (Customer Service) - English
09:05 aemonmelgert: Kim Lindsjö

09:06 aemonmelgert: told me to contact
09:06 aemonmelgert: technical support
09:06 Pekka V: Hi Aemon, how are you?
09:07 aemonmelgert: yes is the technical support there
09:07 aemonmelgert: Pekka?
09:08 Pekka V: Yes, sorry for the delay.
09:08 Pekka V: How may I help you?
09:08 aemonmelgert: Kim Lindsjö
11:06aemonmelgert:
told me to contact
11:06aemonmelgert:
technical support
11:06Pekka V:
Hi Aemon, how are you?
11:07aemonmelgert:
yes is the technical support there
09:09 aemonmelgert: ?????????
09:10 Pekka V: Why did he tell you to contact me? Can I help you?
09:10 Pekka V: Do you have technical issues?
09:10 aemonmelgert: are you technical support?
09:11 aemonmelgert: to solve the 10000 isseu
09:11 Pekka V: Yes, we are customer service and also handle those issues.
09:13 aemonmelgert: il; puty my question on your facebook page because this is the same s as last week
09:13 aemonmelgert: bye bye

and there are tens more but i first watch see if you took the time to read this before i put any more effort in you

Videoslots.com - Live Chat on 12 July 2015
Videoslots.com ([email protected])  Toevoegen aan contactpersonen  12-7-2015  Markering van dit bericht opheffen 
Aan: [email protected]
[email protected]

Department: English
Full Name: aemon melgert
Email: [email protected]
Your Question: received mail from casino for help with my withdrawal
Staff: Nicklas L
01:30 Your Question: received mail from casino for help with my withdrawal

01:30 Please wait, an operator will be with you shortly.
01:30 You are now chatting with Nicklas L (Customer Service) - English
01:30 Nicklas L: Hi Aemon, how are you?
01:31 aemon melgert: ok th
01:31 aemon melgert: i got mail for help with my withdrawal
01:32 aemon melgert: because they say i have to do withy trustly
01:32 Nicklas L: I see. Let me take a look at your account for a bit.
01:32 aemon melgert: but in the Netherlands i wroght they dont use it
01:33 aemon melgert: and when i fill in my iban it says several times that its not correct
01:33 aemon melgert: but i went back to other casino where i withdraw and there is just the same without problems
01:34 Nicklas L: People living in the Netherlands should be able to use Trustly as far as I know. Do you mean that it works with Trustly on the other casino?
01:35 aemon melgert: no i asked and in severfal casino i withdraw they just use the bank withdrawal
01:35 aemon melgert: without trustly
01:36 aemon melgert: ok but why does vhe say everytime i fil myb iban its not correct
01:36 aemon melgert: while i checked and again nothing wrong with my details
01:37 aemon melgert: if i give you my iban try it yourself maybe
01:38 Nicklas L: Have you tried contacting Trustly to see if you are doing something wrong entering your iban?
01:38 aemon melgert: do you need a extra number cause this is from other country?
01:38 aemon melgert: yes but they dont response
01:39 aemon melgert: can you do it polease
01:39 aemon melgert: i am bisy now for houers and houers
01:39 Nicklas L: I'm sorry, but I cannot help you with that.
01:40 Nicklas L: You need to get the iban of your bank and verify that you are entering it correctly with Trustly.
01:40 aemon melgert: i did it for tens of timesc i am not stupid
01:40 aemon melgert: i give the nr to you try it your self
01:41 Nicklas L: I have no way of trying it from here unfortunately.
01:42 Nicklas L: I also see that your profile isn't verified, have someone instructed how you upload documents or do you want me to go through it? Or do you want to fix the issue with Trustly first?
01:42 aemon melgert: i verified everything more then ones take a good look
01:43 aemon melgert: this is the same as with pontus i dont get nowwhere
01:43 aemon melgert: tom f send me mail he will help can you call him
01:43 Nicklas L: You did not verify your account by uploading your proof of address and proof of identity under "Documents". I understand, but there's nothing I can do about the issue with Trustly I'm afraid.
01:44 aemon melgert: give me tom
01:45 Nicklas L: Tom is not in at the moment and probably sleeping, how about I describe how to verify your account and we'll take it from there?
01:46 aemon melgert: no i did that dont tried me like i am stupid again
01:47 aemon melgert: you didc not give me the award
01:47 Nicklas L: You have to upload a Proof of Address under "Documents" in the menu of your account. When uploading a new Proof of address please make sure that the document is not older than 3 months and that all 4 corners of the document are visible. The document must be in one of the following formats: JPG, PNG, GIF or PDF and we must be able to read the information clearly. The document must be addressed to your home and we accept utility bills, invoices and bank statements. When uploading a new Proof of Identity please make sure that it is the front of an government issued ID where we can clearly see your name, date of birth and expiry date.The document must be in one of the following formats: JPG, PNG, GIF or PDF and we must be able to read the information clearly.
01:47 aemon melgert: thats not my problem
01:47 aemon melgert: i want a supervisor
01:48 aemon melgert: getting sick of houers nonsens
01:49 aemon melgert: hello
01:49 aemon melgert:
hello
01:50 Nicklas L: I'm not trying to make you feel stupid Aemon, I made a mistake and I would like to apoligize - your account is indeed verified. And A supervisor would be able to help you as much as I can. Again, I'm sorry that I told you how your account wasn't verified. It is. What you have to do now is talk to your bank and make sure that the iban is correct and/or talk to Trustly about the error.
01:50 aemon melgert: nol no no ik did everythikng read read read
01:52 Nicklas L: I am reading, and I'm telling you that I cannot hlep you further, any problems you have with Trustly you need to take with them. I would help you if I could but there really is nothing I can do at this point.
01:53 aemon melgert: that is why i wa nt a supervisor
01:53 aemon melgert: again and again
01:54 aemon melgert: I NEED HELP

Videoslots.com - Live Chat on 17 July 2015
Videoslots.com ([email protected])  Toevoegen aan contactpersonen  17-7-2015  Markering van dit bericht opheffen 
Aan: [email protected]
[email protected]

Department: English
Full Name: melgert
Email: [email protected]
Your Question: diederik there
Staff: Tom F
20:42 Your Question: diederik there

20:42 Please wait, an operator will be with you shortly.
20:43 You are now chatting with Tom F (Customer Service) - English
20:43 Tom F: Hello Aemon, how are you tonight?
20:43 melgert: is diederik there
20:43 melgert: or some other chef
20:44 melgert: manager
20:44 Tom F: I'm afraid that he is not working at the moment, perhaps I can help you?
20:44 melgert: ask for 4 days to contact me
20:44 melgert: no you can not help
20:45 Tom F: Alright, so the issue here is that you want to make a withdrawal via bankwire, correct?
20:45 melgert: not correct you dont now anything
20:46 melgert: let diederik or manager contact me
20:46 melgert: i hqave the right to speak to manager
20:47 Tom F: I am the correct person the help you with this issue, if there is something that I cannot do I will send it to the person who handles that.
20:48 Tom F: If you please explain your problems I will do my best to sort it out, otherwise send it to the person that can do it.
20:49 melgert: stop with this thing i ask 1 time more ask manager to contact me
20:49 melgert: DIEDERIK
20:49 melgert: no discussion
Support Center: https://videoslots.kayako.com/

and if your still blaming me il put the pictures and the mail where 1 collega from you asked for my banknr wich i gave here and there are so many more and more and more
this went totally wrong from your team and thats the thing you and all the 8 other support from videoslots.com can truly admit.i am man enough to say i played it.
now i like to see if you are also man enough to admit you made  more then a few big mistakes,if it where mistakes
?

Videoslots.com - Live Chat on 16 July 2015
Videoslots.com ([email protected])  Toevoegen aan contactpersonen  17-7-2015  Markering van dit bericht opheffen 
Aan: [email protected]
[email protected]

Department: English
Full Name: melgert
Email: [email protected]
Your Question:
Staff: Tom F
21:30 Your Question:
21:30 Please wait, an operator will be with you shortly.
21:30 You are now chatting with Nelda S (Customer Service) - English
21:30 Nelda S: Hey Melgert, how are you today?
21:30 melgert: happy now i played again 12000 euro
21:31 melgert: last time 4500
21:31 melgert: this is what you wanted isnt it
21:31 melgert: not paying my money
21:32 melgert: i cashed out today other casino same bank same nr
21:32 melgert: all ok
21:33 Nelda S: I can see that you have deposit using UKASH/Paysafecard. Then you need to make a withdrawal by using bank wire or Trustly. Last deposit you made with Skrill right?
21:34 melgert: you dont understand me
21:34 melgert: is the chef there
21:35 Nelda S: No, unfortunately hes not here anymore.
21:35 melgert: i lost 20000 euro with
21:35 melgert: saying i give wrong number
21:36 melgert: when is the chef there
21:36 melgert: helklo
21:36 Nelda S: I think he will be here tomorrow. I'm not 100% sure what time.
21:37 melgert: look it up
21:37 Nelda S: But you can contact us again tomorrow and ask him if you want.
21:37 melgert: nono i asked three days
21:37 melgert: for him no time i get him
21:37 melgert: why is that
21:37 melgert: not even congrats for winning 12000
21:38 melgert: only saying that i give wrong number
21:38 melgert: so i go play again
21:38 melgert: you did this expres
21:39 melgert: you want money but dont want to pay
21:41 Nelda S: So did i understand right that someone told you that you have given wrong number for withdrawal?
21:43 melgert: is there a free chip for me
21:45 Nelda S: No unfortunately we dont have any extra bonuses to give at the moment because of our Trophy system which rewards players as they're playing.
21:45 melgert: are you from videoslots or from chat service
21:46 Nelda S: What do you mean?
21:47 melgert: easy question
21:47 Nelda S: Videoslots.
21:48 melgert: i need someone who speaks good englisch
21:48 melgert: ask for 4 days now
21:48 melgert: saved all chats and get no normal help
21:48 melgert: sick of it
21:52 Nelda S: I can send this case further to our Financial Department if you want.
21:53 melgert: i want to talk for 5 days to them but no help
21:53 melgert: HELPPPPPP
21:53 Nelda S: If you have already told this about someone, it's still in investigation. And you'll be contacted as soon as they've solved this thing.
21:55 melgert: HELPPPPPPPPPPPPPPPPPPP
21:55 Nelda S: Don't worry, we'll help you. And we will contact you right away when this case has been solved.
21:56 melgert: HELPPPPPPPPPPPPPPPPP
21:56 melgert: 21:57 Nelda S: We will Melgert.
21:58 Nelda S: We'll contact you as soon as it has been solved.
21:58 Nelda S: Is there anything else I can help you with now?
21:59 melgert: send this to chef


21:59 melgert: do do do
22:00 melgert: let them contact me
22:00 melgert: [email protected]
22:00 melgert: [email protected]
22:01 Nelda S: Is it okay if I transfer you to another support agent? Because my shift is going to end now.
22:02 Nelda S: Attempting to transfer the chat to "Tom F"
22:02 Tom F: Hello Melgert, what seems to be the issue here?
22:03 melgert: i dont tell you for 25 times
22:03 melgert: chef
22:03 melgert: chef
22:04 Tom F: It does not matter who you talk to in the support, our policy does not differ depending on the agent.
22:05 melgert: *dont you fucking lie to me
22:05 melgert: *il put this now on lcb
Support Center: https://videoslots.kayako.com/
2015 Microsoft Gebruiksrechtovereenkomst Privacy en cookies Ontwikkelaars Nederlands

Department: English
Full Name: melgert
Email: [email protected]
Your Question: diederik there
Staff: Tom F
20:42 Your Question: diederik there

20:42 Please wait, an operator will be with you shortly.
20:43 You are now chatting with Tom F (Customer Service) - English
20:43 Tom F: Hello Aemon, how are you tonight?
20:43 melgert: is diederik there
20:43 melgert: or some other chef
20:44 melgert: manager
20:44 Tom F: I'm afraid that he is not working at the moment, perhaps I can help you?
20:44 melgert: ask for 4 days to contact me
20:44 melgert: no you can not help
Support Center: https://videoslots.kayako.co

partment: English
Full Name: aemon melgert
Email: [email protected]
Your Question: received mail from casino for help with my withdrawal
Staff: Nicklas L
01:30 Your Question: received mail from casino for help with my withdrawal

01:30 Please wait, an operator will be with you shortly.
01:30 You are now chatting with Nicklas L (Customer Service) - English
01:30 Nicklas L: Hi Aemon, how are you?
01:31 aemon melgert: ok th
01:31 aemon melgert: i got mail for help with my withdrawal
01:32 aemon melgert: because they say i have to do withy trustly
01:32 Nicklas L: I see. Let me take a look at your account for a bit.
01:32 aemon melgert: but in the Netherlands i wroght they dont use it
01:33 aemon melgert: and when i fill in my iban it says several times that its not correct
01:33 aemon melgert: but i went back to other casino where i withdraw and there is just the same without problems
01:34 Nicklas L: People living in the Netherlands should be able to use Trustly as far as I know. Do you mean that it works with Trustly on the other casino?
01:35 aemon melgert: no i asked and in severfal casino i withdraw they just use the bank withdrawal
01:35 aemon melgert: without trustly
01:36 aemon melgert: ok but why does vhe say everytime i fil myb iban its not correct
01:36 aemon melgert: while i checked and again nothing wrong with my details
01:37 aemon melgert: if i give you my iban try it yourself maybe
01:38 Nicklas L: Have you tried contacting Trustly to see if you are doing something wrong entering your iban?
01:38 aemon melgert: do you need a extra number cause this is from other country?
01:38 aemon melgert: yes but they dont response
01:39 aemon melgert: can you do it polease
01:39 aemon melgert: i am bisy now for houers and houers
01:39 Nicklas L: I'm sorry, but I cannot help you with that.
01:40 Nicklas L: You need to get the iban of your bank and verify that you are entering it correctly with Trustly.
01:40 aemon melgert: i did it for tens of timesc i am not stupid
01:40 aemon melgert: i give the nr to you try it your self
01:41 Nicklas L: I have no way of trying it from here unfortunately.
01:42 Nicklas L: I also see that your profile isn't verified, have someone instructed how you upload documents or do you want me to go through it? Or do you want to fix the issue with Trustly first?
01:42 aemon melgert: i verified everything more then ones take a good look
01:43 aemon melgert: this is the same as with pontus i dont get nowwhere
01:43 aemon melgert: tom f send me mail he will help can you call him
01:43 Nicklas L: You did not verify your account by uploading your proof of address and proof of identity under "Documents". I understand, but there's nothing I can do about the issue with Trustly I'm afraid.
01:44 aemon melgert: give me tom
01:45 Nicklas L: Tom is not in at the moment and probably sleeping, how about I describe how to verify your account and we'll take it from there?
01:46 aemon melgert: no i did that dont tried me like i am stupid again
01:47 aemon melgert: you didc not give me the award
01:47 Nicklas L: You have to upload a Proof of Address under "Documents" in the menu of your account. When uploading a new Proof of address please make sure that the document is not older than 3 months and that all 4 corners of the document are visible. The document must be in one of the following formats: JPG, PNG, GIF or PDF and we must be able to read the information clearly. The document must be addressed to your home and we accept utility bills, invoices and bank statements. When uploading a new Proof of Identity please make sure that it is the front of an government issued ID where we can clearly see your name, date of birth and expiry date.The document must be in one of the following formats: JPG, PNG, GIF or PDF and we must be able to read the information clearly.
01:47 aemon melgert: thats not my problem
01:47 aemon melgert: i want a supervisor
01:48 aemon melgert: getting sick of houers nonsens
01:49 aemon melgert: hello
01:49 aemon melgert:
hello
01:50 Nicklas L: I'm not trying to make you feel stupid Aemon, I made a mistake and I would like to apoligize - your account is indeed verified. And A supervisor would be able to help you as much as I can. Again, I'm sorry that I told you how your account wasn't verified. It is. What you have to do now is talk to your bank and make sure that the iban is correct and/or talk to Trustly about the error.
01:50 aemon melgert: nol no no ik did everythikng read read read
01:52 Nicklas L: I am reading, and I'm telling you that I cannot hlep you further, any problems you have with Trustly you need to take with them. I would help you if I could but there really is nothing I can do at this point.
01:53 aemon melgert: that is why i wa nt a supervisor
01:53 aemon melgert: again and again
01:54 aemon melgert: I NEED HELP
Support Center: https://videoslots.kayako.com/
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21:30 Your Question:
21:30 Please wait, an operator will be with you shortly.
21:30 You are now chatting with Nelda S (Customer Service) - English
21:30 Nelda S: Hey Melgert, how are you today?
21:30 melgert: happy now i played again 12000 euro
21:31 melgert: last time 4500
21:31 melgert: this is what you wanted isnt it
21:31 melgert: not paying my money
21:32 melgert: i cashed out today other casino same bank same nr
21:32 melgert: all ok
21:33 Nelda S: I can see that you have deposit using UKASH/Paysafecard. Then you need to make a withdrawal by using bank wire or Trustly. Last deposit you made with Skrill right?
21:34 melgert: you dont understand me
21:34 melgert: is the chef there
21:35 Nelda S: No, unfortunately hes not here anymore.
21:35 melgert: i lost 20000 euro with
21:35 melgert: saying i give wrong number
21:36 melgert: when is the chef there
21:36 melgert: helklo
21:36 Nelda S: I think he will be here tomorrow. I'm not 100% sure what time.
21:37 melgert: look it up
21:37 Nelda S: But you can contact us again tomorrow and ask him if you want.
21:37 melgert: nono i asked three days
21:37 melgert: for him no time i get him
21:37 melgert: why is that
21:37 melgert: not even congrats for winning 12000
21:38 melgert: only saying that i give wrong number
21:38 melgert: so i go play again
21:38 melgert: you did this expres

21:45 melgert: are you from videoslots or from chat service
21:46 Nelda S: What do you mean?
21:47 melgert: easy question
21:47 Nelda S: Videoslots.
21:48 melgert: i need someone who speaks good englisch
21:48 melgert: ask for 4 days now
21:48 melgert: saved all chats and get no normal help
21:48 melgert: sick of it
21:52 Nelda S: I can send this case further to our Financial Department if you want.
21:53 melgert: i want to talk for 5 days to them but no help
21:53 melgert: HELPPPPPP
21:53 Nelda S: If you have already told this about someone, it's still in investigation. And you'll be contacted as soon as they've solved this thing.
21:55 melgert: HELPPPPPPPPPPPPPPPPPPP
21:55 Nelda S: Don't worry, we'll help you. And we will contact you right away when this case has been solved.
21:56 melgert: HELPPPPPPPPPPPPPPPPP
21:56 melgert: <HELPPPPPPPPPPPPPPPPPPPPP
21:57 Nelda S: We will Melgert.
21:58 Nelda S: We'll contact you as soon as it has been solved.
21:58 Nelda S: Is there anything else I can help you with now?
21:59 melgert: send this to chef


21:59 melgert: do do do

you want more?/?????????

Videoslots.com - Live Chat on 28 July 2015
Videoslots.com ([email protected])  Toevoegen aan contactpersonen  28-7-2015  Dit bericht boven aan het Postvak IN laten staan 
Aan: [email protected]
[email protected]

Department: English
Full Name: aemonmelgert
Email: [email protected]
Your Question: technical support
Staff: Pekka V
09:03 Your Question: technical support
09:03 Please wait, an operator will be with you shortly.
09:04 Your request is important to us. Please wait, an operator will be with you shortly.
09:05 Your request is important to us. Please wait, an operator will be with you shortly.
09:05 You are now chatting with Pekka V (Customer Service) - English
09:05 aemonmelgert: Kim Lindsjö

09:06 aemonmelgert: told me to contact
09:06 aemonmelgert: technical support
09:06 Pekka V: Hi Aemon, how are you?
09:07 aemonmelgert: yes is the technical support there
09:07 aemonmelgert: Pekka?
09:08 Pekka V: Yes, sorry for the delay.
09:08 Pekka V: How may I help you?
09:08 aemonmelgert: Kim Lindsjö
11:06aemonmelgert:
told me to contact
11:06aemonmelgert:
technical support
11:06Pekka V:
Hi Aemon, how are you?
11:07aemonmelgert:
yes is the technical support there
09:09 aemonmelgert: ?????????
09:10 Pekka V: Why did he tell you to contact me? Can I help you?
09:10 Pekka V: Do you have technical issues?
09:10 aemonmelgert: are you technical support?
09:11 aemonmelgert: to solve the 10000 isseu
09:11 Pekka V: Yes, we are customer service and also handle those issues.
09:13 aemonmelgert: il; puty my question on your facebook page because this is the same s as last week
09:13 aemonmelgert: bye bye
Support Center: https://videoslots.kayako.com/

Videoslots.com - Live Chat on 14 July 2015
Videoslots.com ([email protected])  Toevoegen aan contactpersonen  14-7-2015  Markering van dit bericht opheffen 
Aan: [email protected]
[email protected]

Department: English
Full Name: aemon melgert
Email: [email protected]
Your Question:
Staff: Carl A
00:38 Your Question:
00:38 Please wait, an operator will be with you shortly.
00:38 You are now chatting with Carl A (Customer Service) - English
00:38 Carl A: Hi there Aemon. How are you?
00:38 aemon melgert: hello Carl
00:39 aemon melgert: ok i have big winning
00:39 aemon melgert: is someone from the financiel department there
00:40 Carl A: I am very happy to hear that!
00:40 Carl A: Unfortunately not at the moment.
00:40 aemon melgert: thank you
00:41 aemon melgert: when is the best time to contact its now 2.40 in netherlands
00:43 Carl A: Our support handles all outbound communication. I am sure that I can help you.
00:44 aemon melgert: i want to withdrawal with normal bank
00:44 aemon melgert: not trustly cause it does not work good
00:44 aemon melgert: is a normal bank withdrawal ok
00:45 Carl A: I understand. You should be able to choose bank when you make a withdrawal.
00:46 aemon melgert: but why is the amount i can withdraw only red market at trustly
00:46 Carl A: One moment please.
00:48 Carl A: I am sorry, I gave you wrong information. You cannot make withdrawals with Bankwire, you will have to use Trustly or one of the other Withdrawal methods.
00:49 aemon melgert: FAST BANK TRANSFER