vera & John does not pay off

CAUTION ON THIS PAGE IF YOU THERE A HIGHER AMOUNT WILL WIN IT IS IRRELEVANT TO PAY PURE RIP-OFF THERE: MAN PROMOTION WITH DA POINTS TO BE FREE GAMES TO BUY PUTS THE BONUS TO COLLECT AND GETS YOU WANT IT AS ANSWER ALLEGED DOUBLE ACCOUNTS THERE IS CLEARLY AN ACCOUNT PER PERSON ON THIS POLICY I HAVE KEPT ME ALSO READ MY OWN TEXT ! I have a problem with the Vera & John I side have won there an amount of 1000 € have implemented the bonus wanted to pay me then I can 've been waiting for about 1 week then came an email that my account was speared because I said to another account I did not understand that the it would not be my first disbursement I have been approved Ever a withdrawal in the amount of 85 € I have to get me back then together with my man booked there because each of us has his own account . we also have both at the same time our identcard uploaded so we can get these 200 points at Vera & John can Collect points and then buy the desired free play with it . it was never a problem.The offer me now I'm supposed to play his account with my man make not mine more freely but that it can not sein.die have me there an email sent that you have only one account per person and not allowed per household at these rules I have kept I have also played there always fair and it was also never a problem. I also prove which we are 2 people both have their own account there, I even have a photo of me with my identcard in his hand uploaded so that there see that I 'm only one person . we feel betrayed by this page. , I have often explained and prove I have only this one account. they ask me one was due to duplicate account but it is not so I do not go on with which can be careful not to talk just stay in their history. I even made screenshots because you can see the it worked with the first payment that it has been accepted . if I have supposedly made a was would it also Been a and had me 85 € also canceled. which i have also said when I uploaded my photo but now that they compare only the data must correspond to the data where I signed up then see the well that I would habe.ich done everything right I kindly ask for any further help because I have all emails documents etc which I load with high and say now that I would have an email address ............ I have checked with yahoo and I was since confirmed that there is the e -mail at all.

Hi biene1986,

I tried to go through your post, but since you used google translate it pretty much makes little sense.

Do you have anyone who can help you with English?

I can not englich,I do not know any who can help me

 
I posted it in German

[quote author=biene1986 link=topic=29482.msg285440#msg285440 date=1386705223]
CAUTION ON THIS PAGE IF YOU THERE A HIGHER AMOUNT WILL WIN IT IS IRRELEVANT TO PAY PURE RIP-OFF THERE:
MAN PROMOTION WITH DA POINTS TO BE FREE GAMES TO BUY PUTS THE BONUS TO COLLECT AND GETS YOU WANT IT AS ANSWER
ALLEGED DOUBLE ACCOUNTS THERE IS CLEARLY AN ACCOUNT PER PERSON ON THIS POLICY I HAVE KEPT ME
ALSO READ MY OWN TEXT !

I have a problem with the Vera & John I side have won there an amount of 1000 € have implemented the bonus
wanted to pay me then I can 've been waiting for about 1 week then came an email that my account was speared
because I said to another account I did not understand that the it would not be my first disbursement
I have been approved Ever a withdrawal in the amount of 85 € I have to get me back then
together with my man booked there because each of us has his own account . we also have
both at the same time our ausweiße uploaded so we can get these 200 points at Vera & John can
Collect points and then buy the desired free play with it .
it was never a problem.The offer me now I'm supposed to play his account with my man make not mine
more freely but that it can not sein.die have me there an email sent that you have only one account per person and
not allowed per household at these rules I have kept I have also played there always fair and it was also
never a problem.
I also Bewießen which we are 2 people both have their own account there, I even have a photo of
me with my Ausweiss in his hand
uploaded so that there see that I 'm only one person .
we feel betrayed by this page. , I have often explained and Bewießen I have only this one account.
they ask me one was due to duplicate account but it is not so I do not go on with which can
be careful not to talk just stay in their history.
I even made ​​screenshots because you can see the it worked with the first payment that it has been accepted .
if I have supposedly made ​​a was would it also Been a and had me 85 € also
gestrichen.ich which have also said when I uploaded my photo but now that they compare only the data
must correspond to the data where I signed up then see the well that I would habe.ich done everything right
I kindly ask for any further help because I have all emails documents etc which I load with high and say now that I would have an email address ............
I have checked with yahoo and I was since confirmed that there is the e -mail at all.

Their representative can be contacted via private message ( PM ) : VeraJohn

oh nothing brings more can you write under it I wait another 10 days until I get a response

Felix the german moderator is dealing with this on the German forum.

The rep has forward the issue to the Payments&Fraud department. I have sent a follow up email and I am awaiting their response.

Hi Guys
In response to this thread we wanted to share our thoughts with you.
To ensure the integrity of our casino we follow strict Gaming guidelines and policies as set out by the LGA.
We can't comment directly on the case at hand and can advise that closing of accounts is not taken lightly, something which is reflected in the extensive investigations applied to these cases.
We make provisions for couples or housemates in the same household and players using one IP address when playing with our casino products, therefore in cases where accounts are closed, the breaches of the terms and conditions are more severe.
In case anyone of you are interested in talking more about this, let us know, we're available via phone, email or live chat (we of course also do our best to meet you at your places, such as this forum, when you need us).
Best regards,
Monique
Vera&John