CLOSED [Bogus Complaint]: Urgent, Money gone from bank account, After making deposit to COINSAGA

WARNING, We made 10€ to this casino https://www.coinsaga.com/ and now the over 1000€ from bank account has gone to odd receiver, bank account and card has currently freezed and these MOT***FUC*** can not do anything now, do not, DO NOT EVER DEPOSIT HERE, we sended even documents and everything, FU**!! 

Hello lunttijr,

Please send me your casino username to private message inbox and we'll get in touch with the Casino Representative.

We kindly ask you to refrain from using swear words and offensive language on this forum. Thank you for your understanding and cooperation!

Hi Lunttijr,

I'm replying for the sole purpose of debunking your bogus claim of credit card fraud and for the sake of transparency will explain the full situation.

You were awarded No Deposit Free Spins on registration and won a substantial amount, which you tried to withdraw, however, as stated in our Terms and Conditions - For free spins that are received free of charge, as in no deposit was required to attain them (often referred to as no deposit free spins), the maximum winnings that can be withdrawn as a result of these are: EUR30 / CAD30 / AUD30 / USD30 / NZD30 / JPY3000 / RUB3000 / BRL200 / PLN140 / CNY230 / 300NOK /3mBTC / 0.6LTC / 0.1ETH / 0.15BCH / 30SME.

https://www.coinsaga.com/bonus-terms

We allowed you to continue to play with the winnings and just before your second attempt to withdraw you made the minimum deposit, at this point winnings were removed from your account and we left you with your original deposit and the 30 euro winnings. Once you have completed the KYC process and are approved your withdrawal request will be approved.

We can understand your frustration however resorting to serious false accusations is unacceptable. 

Luke

Then you can explain why suddenly bank accounts money disappear at night when we have made deposit on your casino, do not need to accuse me to that i accuse you, i just need explanation how its possible that one random payment to casino, led to situation that bank account has been emptied at night? there is no other payments made on that card made recently, and your casino has only one withdrawal method, "coinspaid". ok, if you havent your fingers on this, bank WILL investigate, and WILL get that money back, and WILL certainly get the all information who has taken those money.

Best regards.

Hello lunttijr,

You have to wait for the bank's investigation first and once that's done, please let us know what has been the outcome. We can't accuse anyone until we have the evidence for that.

Ok, i think that too. its better to wait bank investigation, before making any accusations. i will send message when i get some more information.

Ok, this is propably the oddest thing i have ever crossed on but the payments has gone to different casinos, the biggest deposit is 100€ ten times, and the oddest thing, my father, he is not a player but i am casino player, have been several years now, and the payments that what is made is made with real payment confirmation, what should be impossible, my father havent confirmed any of these payments, the bank said to get contact to the police, so next thing is that, i or my father havent played any of these casinos or made deposits, im not sure are these casinos even available to finnish players.  but next thing is to contact police, i apologize Coinsaga because looks like you arent the bad guy behind all this, there has to be good and better explanantion to all this. i know casinos run security checks on staff daily basis, and the security is better than in pentagon in some casinos.  

We're really sorry to hear this has happened to you, we hope you manage to resolve everything soon.

Thank you for the update.

Luke

Hello lunttijr,

Ok, thanks for letting us know! We're now going to close this thread.