UNRESOLVED: Casollo withdrawal issue

Casollo casino gets from me the baddest rating ever 0 stars I have now fore more 5hen 2 months 2000euro in pending withdraw there, they don't pay me but also they don't reply on any of the emails I send them, I hope you guys could do something for me my username there is "supermario112" I already verified my account long time ago and did allready 2 withdraws off 600 euro but spend there really for 1000s of euros it's so rude en ridiculous, I don't know anymore what to do, please help me or give me some tips please Grt supermario112 /Mario Hermes

Hi supermario112,

We'll contact the casino rep. Keep you posted. 

By the way ... I was just checking this casino ...

Supermario are you from The Netherlands?! I can see the Dutch flag at your profile :)

Are you aware of this;

Due to legal regulations casollo casino games are not available to players from the following territories: Belarus, France, Hungary, Latvia, Portugal, Singapore, The Kingdom of the Netherlands (Netherlands, Curacao, Aruba, Bonaire, Saba, Statia and St Martin), Turkey, Ukraine, United Kingdom, United States.

It does state netherlands as a restricted country but if he has entered his sign up details stating his from there they shouldn't of accepted him and he shouldn't of been able to deposit.. Its just a easy excuse not to pay the customer.... These casinos are so corrupt.. 

I believe its us, the players, that tick the box that we have read and accept the terms and conditions isnt it?!

Nothing corrupt there I think.

Hi supermario112,

We still haven't heard back from the casino rep. We sent another reminder. Have you heard back from them in the meantime? 

No I still didn't hear anything and it's bullshit that the Netherlands can't play there they send me every day almost emails with promo and deposit bonuses but they can't send me 1 personal email back and I deposited maybe I total since they exist more then 3000 euro so and I allready did 2 withdraws of 600 euro witch they did pay within 2 days, so I really can't understand this because I also liked this casino vey much I played almost every day there until now but this is gonna be the 12th week allready it's ridiculous, I really hope they respond or That you guys can help me 

And its bullshit ... 

I didnt make up their terms and conditions ...

Something isnt right at this casino that seems obbious to me

What I don't get also is that they are working togheter with some diffrent sites that I also contacted but not hear a damn thing from back ill show you, I wander are that sites also fake and corrupt or what, how else can you give this casino 9,5 Stars out of 10 ridiculous bullshit 

Its total shit man, the problems you have now with this casino!!

I truly hope everything will get solved for you!

Thanks for bringing this to our attention. Unfortunately, they don't reply to our emails. There is also another complaint and they do not reply. We tried all email addresses we have and still nothing. We'll try to reach them. 

MelissaN ... when does LCB consider to put casino's on a warning list? 

It seems to me that Casollo isnt really helping out with more than 1 problem at the moment ... 

Players should be warned ?!

Hi Allstarmikey,

These are the only two complaints we got so first we are trying to reach the casino team and see if we can get any update. These complaints are visible on our forum so players are already warned. We'll keep you all posted. Let's give them a chance and see if they reply. 

Ok 

Maybe I was a little harsh haha ...

Lets hope the casino will redeem itself soon

i dont think u were Mickey ;)

its simply terrible there. and check my thread...very weird, but even Push Gaming reps and NoLimitCity reps were reacting very strangely. As soon as ive mentioned details of the company owning this casino, they stopped communicating with me.

the deeper i get in this rabbit hole, more strange it all becomes. Its crazy how these type of companys can mantain a healthy contract with their payments systems and game providers if they are obviously a scam site. I bet if u look under it all, u will find all these industry figures working together. Wouldnt be suprised if game providers had two channel through which they operate...the white one (legal) and the backdoor one (shady).

I didnt mean that personal to you, I know you didn't make it up, it's bullshit from them 

Today I'm going on holiday to Tsjechië so it's really really sucks that they didn't pay me my ***** money *****, till now they didn't even send me 1 email back, but keep sending me promo emails with big deposit bonuses and AL the emails begin with hello wurthy friend or shit like that, I'm ready feeling sad about this and that I goes like this but that the are rated 9,5 Stars out of 10 is ridiculous sick, I really keep on hope that you can do anything for me and they listen to you guys

Since I just read that another member got atleast something of his pending withdraw ... I was wondering if they have paid you aswell?! ... I hope so they did man ... would make your holiday also a lot more pleasant :)

Hi supermario112,

We still haven't got any info regarding your case. We chatted with their live chat operator but he couldn't share any info about your complaint with us, he just forwarded it to the relevant department. We asked them if someone from their team could assist us and provided the feedback on our email address. So we'll see if they get back to us. I doubt, but at least we tried this option too. 

Wow ... This really stuns me to be honest ... How in the world can they act like this?! I totally dont understand this ...

IF I would run an online platform and had some issues and see that an HUGE forum/community is after me ... I truly would solve the issues as soon as possible and not act they way they do ... Pfffff

No I still didn't receive any money off them I'm getting really sick off it and the other websites I se in there website they are working with also never responded 1 time to all my emails and messages to do I really don't know what to do anymore, but is this legal????!! 5here has to be something or steps I could take against them right PLEASE SOMEBODY HELP ME!!!!!!!!!???? 

Hello supermario112,

Unfortunately we can't force them to pay anyone. We've been trying to get in touch with them, but nobody is replying to us. You can try to file a complaint with their licensor which is Curacao and see what they're going to say about this.

Lets put the cards on the table ... Sydney in all honestly ... How much chance does Supermario have with taking this to the licensor?! 

Hello Allstarmikey,

It's always better to try everything. We always suggest to contact the licensor as a last resort, but you never know. It definitely won't hurt to try this option as well.

They don't want to reply to us, so there's nothing we can do to help this player. We've already tried everything, MelissaN has even contacted their live chat, but that didn't help either. 

Yeah I know that ... I have been following this story from the beginning ... 

I really cant understand that they wont do anything ... And indeed: LCB / MelissaN did everything in their power! You guys/girls are truly the best!!

I always wonder with cases going to the licensor ... I didnt really ever read a story like this one was solved due to/thanks to the licensor ...

Hello supermario112,

We still haven't received a reply from the casino.

We've added Casollo Casino to our Warning list due to delayed verification and payment of winnings including an unresponsive casino representative.

You can check it out on the casino review page HERE.

Sadly enough a well deserved conclusion for this casino ... Deserved based on their very very poor costumer service :(

Hi supermario112,

Since your case hasn't been sorted yet and no one replied to our emails we'll mark this case as unresolved. Let us know if you hear from them.