RESOLVED: SUPRABETS delete my Winnings

Dear all,

Suprabets Casino delete my winnings without any reason from my balance.
I have played just with my deposit amount 500 EUR and never used their Bonus.

First they mentioned that the Deposit amount must be 5X wagered in order to withdraw the money , and they requested ID .

I have sent them ID and my account is fully verified and i have played again , and i lost money but in the end i won .I send a withdrawal request but ...They wrote me :

Dear player,

When we asked for a rollover, as you can see in our T&C, the rollover for casino is 35x and 5x for sportsbook, which in your case was not completed, so you cannot make a withdrawal.
On top of this, your type of play technique is to reduce the risk in order to do the rollover fast, which is not allowed by our T&C
Because of your type of play, that is not allowed, we will close your account and return your deposit.

Best regards,

SB Team

I need your support please .Is There any SUPRABETS casino representative ??? Thank you

Best regards,

Skander

Hi sgskander,

Please private message me your casino username and we'll notify the casino rep to provide more info regarding your case. 

Hi Melissa ,

Yes sure. I can send you all screenshots to your email address ,as a proof of their strange behavior.

Many thanks.

Best regards,

Skander

Hi Skander,

We got your message. We'll notify the casino rep and let you know what they say about your case. 

Hi Melissa ,

Thank you so much .

Best regards,

Skander

Hi sgskander,

We still haven't heard from the casino. The rep's forwarded your case to the casino risk department and he'll let us know as soon as he gets the relevant info. We'll keep you posted. 

Hi,

We got a reply from the casino rep:

Dear Sgskander,

Surely without intent, you did not comply with our terms and conditions 2 times in a row.

With these 2 actions, we decided to refund you of your deposit.

If you any other doubts please verify our T&C conditions or contact us via our support channels.

This is the casino's final decision and we couldn't influence it. We advise you to get in touch with their team again as they advised you or if you are not satisfied with their decision you can file a complaint to their licensor.