CLOSED [due to the casino's unresponsiveness]: SUPRABETS Account blocked

Hello, I'll explain the situation I'm facing
Suprabets decided a month ago to block my account without a valid reason on the pretext that I violated rule 11.5 of the terms and conditions.
The amount in my account is more than 7000 euros
Something I didn't do obviously, all my bets were normal I saw on trustpilot that I am the 1000th to be scammed
https://fr.trustpilot.com/review/suprabets.com?languages=all
They don't answer emails and have been ignored for 1 month to explain to me in detail what I am accused of. The live chat has already communicated to the team that I want an answer but the managers do not want to follow up on my emails.

I need your help

Hello Khalqos,

First of all, welcome to LCB!

Please send us your casino username via private message so that we could contact the casino rep and check your account.

Thank you.

Hello Khalqos,

We are still waiting for your account details, please private message me if you still want us to contact the casino rep regarding your case.

Sent already

Dear Khalqos,

Thank you for providing us with your account details. We've sent an email to the casino representative. Please keep an eye on this thread for updates.

Waiting for your return

Dear Khalqos,

We still haven't heard back from the rep about your case. We've just sent them a reminder and will update you as soon as we receive feedback from them.

Thank you for your patience.

Dear Khalqos,

We still haven't heard back from the rep so we've sent them another reminder. Keep you posted on this thread.

Dear Khalqos,

Since we still haven't heard back from the rep, we pinged them again with another follow-up email. Hopefully, this time we'll get a response from them.

Thank you for your patience.

Dear Khalqos,

We got a response from the casino rep stating the following: 

After consulting the risk team, we were informed that the player violated article 11 of our terms and conditions (game style).

suprabets t&c

Since it's been more than 48 hours and we haven't heard back from the member, yet we have the response from the casino, we will mark this case as resolved.

Im sorry its not resolved, i didnt receive any notifications on mail.

So i didnt violated any rule 11, my accout is still sold by 7000 euros and they dont want to pay me.

I still have no proof of them that i made something wrong ...

Can i have a reply

Dear Khalqos,

We did contact the casino rep and referred them to your latest post, but we haven't heard back from them yet. If we get any feedback we'll let you know.

Thank you for your understanding.

Dear Khalqos,

We've sent another email to the casino rep regarding your case but haven't received any response yet. If we get any feedback we'll let you know.

Thank you for your patience.

Dear Khalqos,

After numerous attempts, we haven't received any further response from the casino rep regarding your case, apart from the one mentioned above. We would need to mark this case as CLOSED.

If they respond at any time, we will let you know.

Thanks for your understanding.