RESOLVED: Spinurai Casino warning

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Last post made 4 years ago by MelissaN
NubTheGreat
  • Started by
  • NubTheGreat
  • New Zealand Newbie 10
  • last active 6 days ago

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  • NubTheGreat
    • Started by
    • NubTheGreat
    • at Nov 15, 20, 01:47:29 AM
    • New Zealand Newbie 10
    • last active 6 days ago

    I recently signed upto this casino due to a nice looking welcome bonus

    100% match and 100 spins on Book of shadows (0.20 a spin)

    After receiving the bonus and attempting to use my free spins. tried loading the game and received an error "unable to play due to active bonus"

    I spoke with there live chat support and they ended up changing the game to Dim Sum Prize with a spins value of 0.05.

    Anyone who has played on a few different casino sites knows that the game value between these both is dramatic. After spending a great deal of time arguing my case about this i gave in with my tail between my legs and my massive $3.60 in winnings out of 100 spins and then opted in for letting others know in how this casino opperates and the disapointment that came with this ordeal.

  • MelissaN
    • Replied by
    • MelissaN
    • at Nov 15, 20, 02:23:19 PM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Thanks for this post from:

    Hi NubTheGreat,

    Could you please private message me your casino username? We'll to reach casino and see what happened. 

  • MelissaN
    • Replied by
    • MelissaN
    • at Nov 16, 20, 05:49:37 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Thanks for this post from:

    Hi NubTheGreat,

    Thanks for sending the account details. 

    We informed the casino support. Please note that we don't have it listed on LCB but we'll do ur best to reach them and see if they want to assist us in sorting out this case. 

  • MelissaN
    • Replied by
    • MelissaN
    • at Nov 17, 20, 07:48:56 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Thanks for this post from:

    Hi NubTheGreat,

    We managed to reach the casino rep. They promised we'd get the answers regarding your case soon. 

  • NubTheGreat
    • Replied by
    • NubTheGreat
    • at Nov 18, 20, 02:57:51 AM
    • New Zealand Newbie 10
    • last active 6 days ago

    Thanks for this post from:

    Thank you for passing this on and getting some answers. 

  • NubTheGreat
    • Replied by
    • NubTheGreat
    • at Nov 18, 20, 03:04:11 AM
    • New Zealand Newbie 10
    • last active 6 days ago

    Thanks for this post from:

    And just after replying to your message here I checked my emails and received this.. 

    Massive thank you for helping with this

  • MelissaN
    • Replied by
    • MelissaN
    • at Nov 18, 20, 03:29:15 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Thanks for this post from:

    You are more than welcome. Glad we could help you. heart

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