RESOLVED: spinit casino problem

hi i am depositor in many casinos and i deceive today to try spinit casino for the promotion 200 spins for canadian on lady of fortune here the promotion

Welcome package
DEPOSIT NOW!If you’re looking to join the Spinning Pros, this is exactly where you need to be. To welcome all of our new members, we’re offering an impressive Welcome Bonus. Just see for yourself…
It’s Time to Play. Spinit Your Way!

Here’s the Bonus Breakdown:
Give yourself a spinning head start with a total of $1000 + 200 free spins. On your first 4 deposits, you’ll receive a portion of the total bonus amount. See the below:
 

Deposit
Max bonus
Match
1st
200 $
100% + 200 Free Spins
2nd
200 $
50%
3rd
300 $
25%
4th
300 $
25%
Total bonus – $ 1000!

For example: Double your winning chances from the start, deposit $100 and receive another $100 (100% bonus), starting you off with $200!

Free Spins:
For 10 consecutive days - starting the day after your first deposit - 20 Free Spins will be waiting for you each day on Starburst at 12:00 GMT. Your Free Spins are valid for 24 hours.

Starburst is one of our most popular slot games and available on all devices.

Happy Spinning!

*Deposits made via Skrill or Neteller are not eligible for the welcome offer.
*Players from Canada will receive free spins on the "Lady of Fortune" slot game.

so i ask my spins to chat and this was the answer:

 
 

 
Chat transcript
 
 
E-mail: 
 
Name: 
 
 
 
 
 
 
 
 
 
Carl
Sun, 08/20/17 03:49:46 am America/Montreal
 
 
 
Hello spinner, how can I assist you today?
 
 
 
 
 
 
 
me
03:50:56 am
 
 
 
hi i am deceive i receive 10$ instead of my spins free for fist deposit
 
 
 
 
 
 
 
Carl
03:51:18 am
 
 
 
Hello
 
I will be happy to help you
May I please ask you for your username so I can check that for you?
 
 
 
 
 
 
 
me
03:51:55 am
 
 
 
i read on this site that for canadian it should be on lady of fortune
 
me
03:52:07 am
i register here just to have those spins
03:54:21 am
 
 
 
 
 
 
Carl
03:55:53 am
 
 
 
Yes Lise, for Canadian player unfortunately we do not have the option to add the free spins on any game for this reason we add the 10$ bonus
 
 
 
 
 
 
 
me
03:56:55 am
 
 
 
it is going to be like that every day for 10 day
 
 
 
 
 
 
 
Carl
03:58:27 am
 
 
 
No, the 10$ is the compensation for the 200 free spins
 
 
 
 
 
 
 
me
03:58:56 am
 
 
 
no sorry this is not fair at all
 
i read that there was 200 spins for canadian on lady fortune
04:00:12 am
i would not deposit if you told me that before
04:01:17 am
 
 
 
 
 
 
Carl
04:02:41 am
 
 
 
Unfortunately thats whet we do also in our sister site
 
what
 
We cant add the free spins
04:03:05 am
 
 
 
 
 
 
me
04:03:32 am
 
 
 
no i deposit at gut and they give the spins on lady fortune
 
it suppose to be equal as the spins and 15 cent multiplate by 20 spns a day for 10 days give 30 not 10
04:06:02 am
 
 
 
 
 
 
Carl
04:06:07 am
 
 
 
We cant add the spins
 
the equal for the spins is 10$ bonus
 
 
 
 
 
 
 
me
04:06:46 am
 
 
 
impossible
 
it is 15 lines
04:07:01 am
 
 
 
 
 
 
Carl
04:09:04 am
 
 
 
Let me explain you
 
 
 
 
 
 
 me
04:09:34 am
 
 
 
15x20=3.00x10 days = 30
 
 
 
 
 
 
 
Carl
04:10:19 am
 
 
 
This 10$ is because whit the free spins you can withdraw a maximum of 200$ with this 10$ bonus there is no limit on withdraw, you can withdraw as much as you can(win)
 
 
 
 
 
 
 
me
04:11:57 am

 
 i will complaint to many casino forum you are not ok at all
 
 
 
 
 
 
 
Carl
04:13:27 am
 
 
 
I regret to hear that but that is what we also do on our sister casino as well and is equal for what you should receive
 
 
 
 
 
 
 
me
04:14:55 am
 
 
 
no really no so you dont want give me my 20?
 
 
 
 
 
 
 
Carl
04:15:57 am
 
 
 
Is not because I dont want but I cant as I have to follow the rules of the casino
 
 
 
 
 
 
 
me
04:17:02 am
 
 
 
well thanks explaining that this casino is unfair with canadian bye
 
 
 
 
 
 
 
Carl
04:17:51 am
 
 
 
I'm sorry for your thinking
 
 
 
 
 
 
 
Duration: 28m 35s
 
 
Chat started on: https://www.spinit.com/en-gb/promotions/welcomebonus

so deceive been treated like that as i made deposit and not getting the spins , is there something i can do to complaint about all this

thanks

Hm! Yes, you should have received free spins as it was stated in the promo. They shouldn't promote free spins for Candian players if they can't add them. We'll get in touch with the casino and chat with them about it. You can also provide us with your casino username. 

Hi Irisse,

Thank you for getting in touch, I am really sorry to hear about this. I am going to look into this right away for you and will get back to you as soon as possible!

Have a lovely day :)

Hi Irisse,

I hope you are well.

I have reviewed this case and can see that unfortunatley we had the incorrect welcome offer on site at that time due to a technical error. I apologise about this and I have added 200 free spins on Lady of Fortune for you in addition to the bonus money you previously received.

Thank you for bringing this to our attention and I hope this gesture goes some way towards an apology for the inconvenience.

If you have any questions about this or need any help please let me know.

Have a lovely week ahead! :) 

thanks for your help ,i accept your apologie and hope this will not happen no more 

Hi Irisse,

Thank you for your understanding. I wish you good luck with your free spins and please let me know if you need any more assistance! :)