RESOLVED: Spin Dimension Casino complaint

hello

I am having problems receiving my payment at spin dimension casino,,

This casino took 2 weeks to process my withdrawal, the payment was processed on September 29th however, until today they have not sent the payment to my bitcoin address,   

 every day they say
''it will be shipped today by the end of the day""
 However, it never delivers on what was promised, I don't recommend this casino to anyone

I arrived here on this site on the recommendation of a friend and I would like to ask the LCB administrators to help me resolve this problem with spin dimension casino,

username: z****

casino: spin dimension

thank you

Hello doramor,

Thank you for exporting your concerns with us. We will try to help you by reaching out to Casino Rep. Once we get a clarification we will let you know.

Keep you posted.

hello

my payment was processed on September 29th and there is no recent transaction linked to my bitcoin address... my last valid registered in blockchain transaction was on September 25th

they are saying that the casino did their part by sending the payment to the processor however no payment was sent to my bitcoin address

that means if their processor steals from me they have nothing to do with it?

hello

this was today's answer, however they have already said this other times, I am showing that again they lied, you cannot trust the answer below as they do not comply..

'''''We have traced this and see that a delay occurred on the processor site, your withdrawal has been successfully processed by the finance department, however the delay was out of our control. You should expect your funds within 3 to 4 business hours as the finance department has ensured this delay is now resolved for you,,  We thank you for your patience and understanding, and I do apologize for your wait time'''''

Tomorrow I will post here again to prove that they did not fulfill what was promised today.

Hello doramor,

We haven't received any response from them. Casino Rep is currently inactive but we hope that we will get an update in shortest possible time.

Keep you posted.

Hello doramor,

We are still waiting for a clarification from their end. We will send a reminder in hopes that response will come in shortest possible time. 

Keep you posted.

Hello doramor,

Casino Rep got back to us and this is the answer:

"I do want to note though that since this is your withdrawal with us, it would take a few days extra as you would need to send your verification documents which would then need to be approved before the withdrawal process can start.

We take withdrawal queries such as yours very seriously and together with the finance department we have investigated the matter with the processor and have found that your funds were sent out and received on October 4th, 2023, which you may view on the below link:

https://www.blockchain.com/explorer/addresses/BTC/3FD8h6iNKpQBH465BrMuTsbLVdRsUCgkRB

The withdrawal was paid out to the following Bitcoin address which was used when initiating the withdrawal:
 3FD8h6iNKpQBH465BrMuTsbLVdRsUCgkRB

You can also find this on the link above and I have attached a screenshot of the address below for a quick find. Also, please note that the funds were received and spent as well as seen in the screenshot below:
 
If you have any further questions, you’re welcome to contact our support team which are available 24/7 for your convenience.

I hope you continue to have many more wins with us."

Hope this will help.