RESOLVED: SlotsGarden seems like a scam

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Last post made 3 years ago by Sydney
Purpletaco
  • Started by
  • Purpletaco
  • Canada Newbie 1
  • last active 3 years ago

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  • Purpletaco
    • Started by
    • Purpletaco
    • at Oct 15, 21, 10:38:41 AM
    • Canada Newbie 1
    • last active 3 years ago

    Hi there,

    I used the  no deposit bonus from Slots Garden.

    The max cashout is 100, which was disappointing because when I was done I had like 500$, but already 100 is amazing.

    Thats when my problems began. I was told I had to verify my account and that it would take up to 72 hours. 

    This was 2 weeks ago. Their phone number and chat dont work. I email them but get a generic copy paste. Last few emails went completely ignored.

    Really disappointed, is there a way you could help

  • Sydney
    • Replied by
    • Sydney
    • at Oct 15, 21, 11:56:51 AM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Thanks for this post from:

    Purpletaco wrote:

    Hi there,

    I used the no deposit bonus from Slots Garden.

    The max cashout is 100, which was disappointing because when I was done I had like 500$, but already 100 is amazing.

    Thats when my problems began. I was told I had to verify my account and that it would take up to 72 hours.

    This was 2 weeks ago. Their phone number and chat dont work. I email them but get a generic copy paste. Last few emails went completely ignored.

    Really disappointed, is there a way you could help

    Hello Purpletaco,

    Please send me your casino username to private message inbox and we'll try to get in touch with the Casino Representative. 

  • Sydney
    • Replied by
    • Sydney
    • at Oct 15, 21, 12:35:16 PM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Thanks for this post from:

    Hello Purpletaco,

    Thanks for providing us with your casino username. We've sent them an email. Keep you updated.

  • Nickhelp
    • Replied by
    • Nickhelp
    • at Oct 19, 21, 06:53:50 AM
    • Czech Republic Casino Rep 260
    • last active 17 days ago

    Thanks for this post from:

    Hey all,

     

    I've reviewed the situation and I'll see what can be done to move things along for you Purpletaco (fun username by the way). :) I'm not seeing any submitted documentation or payout method through our automated process, by email, or otherwise in the system.

     

    One of my agents will be reaching out to you shortly to hold your hand through the verification and payment process.

     

    Best wishes,

     

    Nick and Slots Garden

  • Nickhelp
    • Replied by
    • Nickhelp
    • at Oct 26, 21, 06:40:22 AM
    • Czech Republic Casino Rep 260
    • last active 17 days ago

    Thanks for this post from:

    Hey all,

    As an update we are still waiting for complete documentation to confirm the account. Purpletaco, please just follow Steve's instructions, I dedicate a majority of Steve's working hours to cases such as yourself and he has a lot of experience doing so. He will never ask for anything that is not necessary and if there is a solution available he will offer it.

    Once we have all the necessary information in place we can move forward on the withdrawal for you.

    Best wishes,

    Nick and Slots Garden

  • Sydney
    • Replied by
    • Sydney
    • at Nov 15, 21, 07:43:06 AM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Thanks for this post from:

    Hello Purpletaco,

    Please let us know if this has been sorted out, so we can close this complaint.

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