UNRESOLVED: Slots Garden

Please help in regards to collecting my c/o. My $100 sat in my acct. since 7/4. Finally, got approved and removed from my acct. on 8/4. Still waiting for another 7-15 business days for the next dept. to process and mail. Slots Garden violated casino policy for how it sat pending for a month. It should be expedited. It's not impressing me to make a deposit and have constantly informed them of that consequence and I'm VIP w/sister casinos. 

Thanks,

maes10=user name @ Slots Garden

Hi maes10,

Have you contacted their support? Did they tell you when you can expect your money? 

We don't have this brand in our lists, however, we'll try to get in touch with them and ask about your withdrawal. Keep you updated. 

Yes, constantly contacted support. Told all the time "soon" to be removed/approved from my acct. In the 2nd stage/dept of w/drawal process and they want another 7-15 business days for them plus another dept. yet for mailing the check. The 1st dept. broke casino rules for payout. constantly told support stated not their dept. it will be soon...for a reply from Ellie, Addams, etc.....2nd and 3rd dept. need to expedite. Not kidding not going to deposit there....unhappy w/all depts. at this point.......

I see! Thanks for the info. They have been contacted. Hope they'll reply soon.

Slots Garden awarded me with a $100 achievement chip. I made the play through and sent in the required verification from, and documents, and requested check by cuorrier. Each time I made a request for payout, they alleged they didnt get the documents and I didnt indicate my payment method. This is an outright lie. I contacted the casino support and "Ellie" indicated she found my emails and attached documents and forwarded them to the document department and I agreed to also resend on my end. They still claim that I didnt submit the required information. I made a screen shot of the confirmation for the courrier request and I made a screen shot of the emails with attached required documents. I also have a copy of the transcript of my chat with "Ellie" who stated she found my emails with attached documents. I have deposited at this site under Blossom30 and I really resent the Slots garden acting in bad faith this way. Today is my birthday and their latest declining my payout request came today. Real shabby treatment

Thank you for sharing the info with us. Hm! That's strange. They still didn't reply our emails. We're going to send them another reminder. 

PS Happy birthday. All the best! 

Still no word from the casino. We sent several emails but still nothing. They seem to be a rogue casino, not interested to cooperate and solve their players' issues. We tried to help you although we don't have this brand on our list. We're going to mark this case as unresolved. If you hear back from them, please keep us updated. 

Hi Melissa, Thanks for your kind efforts. I received multiple emails from Slots Garden, first stating that they received my documents, then stating they did not. I checked pending payout and they removed the $100.00 and put it back into the account balance, several times. In the meantime, they continued to contact me with bonus offers and asking me to deposit. I will never deposit one cent at Slots Garden ever again. I played down the balance in the account. Only then, did Slots Garden contact me and this time they alleged that I sent half of an electric bill, they complained about my picture ID which is the same one I always use and have never had an issue before. It just seems to me the whole process was manipulative and done in an effort to avoid paying out. There is nothing wrong with my documents unless they compromised them. Since I signed up through LCB, I think for certain, this casino should be on a warning list.  

Thanks for sharing this info with us and our members, lostflower. We're sorry you are facing the issues with the payouts. They seem to have a bad business practice and avoid to pay out their players. Hope you'll get your money in the end. 

We don't have this brand on our lists, but you are right, they definitely deserve to be on a warning list. 

i also had awful experience with them, they didn't cashme out for hundreds of dollars... i am sorry for everyone who have the bad luck to sign in with Them... i don't even understand why no one can stop them 

Sorry to hear that. The problem is that they completely ignore our messages and it's really hard to get through to these guys, who don't want to pay out their players. It's even harder for us since they are not listed on LCB. You can always file a complaint with their regulatory body, they might help you.