CLOSED : [due to Casino unresponsiveness]: Slootz casino

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Last post made 1 year ago by Berks
Willem Larde
  • Started by
  • Willem Larde
  • Netherlands Newbie 8
  • last active 10 months ago

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  • Willem Larde
    • Started by
    • Willem Larde
    • at Nov 07, 23, 03:52:23 AM
    • Netherlands Newbie 8
    • last active 10 months ago

    good morning 
    I have no problem casino is really good friendly chat but the payout is really slow I have been waiting for my payouts since October 26 it has been a very long time understanding everything but communicate this with your customer I find it really difficult this casino really deserves 5 stars play for real For many years this casino has really been in my top ten list. Kind regards, Willem

  • Berks
    • Replied by
    • Berks
    • at Nov 07, 23, 05:36:18 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Hello Willem Larde,

    Could you please tell us if your account has been verified thus far?

    Is this your first withdrawal with this brand?

     

  • Willem Larde
    • Replied by
    • Willem Larde
    • at Nov 07, 23, 05:48:56 AM
    • Netherlands Newbie 8
    • last active 10 months ago

    Thanks for this post from:

    hi

    make earlier payouts very fast acount verifed

    thanks for your time

    willem

  • Berks
    • Replied by
    • Berks
    • at Nov 08, 23, 04:17:03 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Thanks for this post from:

    Hello Willem Larde,

    Could you please send us your Casino Username or email address via private message so we can reach out to Casino Rep and inquire about this matter for you?

    Thank you in advance.

  • Berks
    • Replied by
    • Berks
    • at Nov 08, 23, 06:52:10 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Thanks for this post from:

    Hello Willem Larde,

    Thank you for sharing your account details with us. We will ping Casino Rep in order to help you.

    Keep you posted.

     

  • Berks
    • Replied by
    • Berks
    • at Nov 13, 23, 03:53:08 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Thanks for this post from:

    Hello Willem Larde,

    We are still without any response from their side. We will send them a reminder email in hopes that we can get an update as soon as possible.

    Keep you posted.

  • Willem Larde
    • Replied by
    • Willem Larde
    • at Nov 13, 23, 05:43:33 AM
    • Netherlands Newbie 8
    • last active 10 months ago

    Thanks for this post from:

    good afternoon Berks, 
    we have to wait and see, the casino is nothing new, but the payouts are really much too slow, maybe hard growth of the casino, communicating with your customers can't hurt, really the chat and casino offer is for my 5 stars, thanks for your help, greetings Willem

  • Berks
    • Replied by
    • Berks
    • at Nov 17, 23, 05:31:29 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Thanks for this post from:

    Hello Willem Larde,

    Unfortunately we are still without an update regarding your concerns. We will try once again to reach out to them in hopes that we can get the clarification, otherwise we will be forced to close this complaint due to Casino unresponsiveness. 

    Keep you posted and thank you for understanding.

     

  • Berks
    • Replied by
    • Berks
    • at Nov 20, 23, 08:49:36 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Hello Willem Larde,

    We need to inform you that we are forced to close this complaint due to Casino unresponsiveness. If we get a response from their side we will reopen this case. 

    Thank you for understanding.

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