UNRESOLVED: Slootz casino. It hasn'tpayme

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Last post made 10 months ago by Complaints Moderator
Rafael Navarro

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  • Rafael Navarro
    • Started by
    • Rafael Navarro
    • at Dec 04, 23, 08:53:01 AM
    • Washington Sr. Newbie 25
    • last active 2 days ago

    Thanks for this post from:

     Hello. I reporting to the  Slootz casino because hasn't pay my withdrawal requested October  28 2023. 

    I talked in customer service and also I sent email and they only having long line for i didn't received my payment. But at this time is more than enough.

  • Complaints Moderator
    • Replied by
    • Complaints Moderator
    • at Dec 06, 23, 03:34:10 AM
    • Serbia Super Hero 1655
    • last active 28 days ago

    Hello Rafael Navarro,

    Welcome to LCB, we are glad to have you here!

    Would you kindly let us know if this is your first withdrawal from a casino? Have you completed the verification and KYC process?

    Thanks in advance.

     

  • Rafael Navarro
    • Replied by
    • Rafael Navarro
    • at Dec 06, 23, 09:26:59 AM
    • Washington Sr. Newbie 25
    • last active 2 days ago

    Yes my account was verified before i request this  withdraw, I had requested one before and It was rejected to verify my account. When was successful i requested this one.

  • Complaints Moderator
    • Replied by
    • Complaints Moderator
    • at Dec 09, 23, 05:23:05 AM
    • Serbia Super Hero 1655
    • last active 28 days ago

    Hello Rafael Navarro,

    Can you please provide us with your Casino username/ID via private message so we can assist you further?

    Thanks!

  • Complaints Moderator
    • Replied by
    • Complaints Moderator
    • at Dec 10, 23, 04:41:25 AM
    • Serbia Super Hero 1655
    • last active 28 days ago

    Thanks for this post from:

    Hello Rafael Navarro,

    Thanks for sharing your credentials with us. We will reach out to the Casino Representative about this matter in hopes we will get a reply.

    Keep you posted!

  • Complaints Moderator
    • Replied by
    • Complaints Moderator
    • at Dec 12, 23, 04:49:00 AM
    • Serbia Super Hero 1655
    • last active 28 days ago

    Hello Rafael Navarro,

    We have reached out again to the Casino Representative about your case in hopes we will get a reply.

    Keep you posted.

  • Complaints Moderator
    • Replied by
    • Complaints Moderator
    • at Dec 14, 23, 07:54:49 AM
    • Serbia Super Hero 1655
    • last active 28 days ago

    Thanks for this post from:

    Hello Rafael Navarro,

    We have reached out again to the Casino Representative.

    Keep you posted.

  • Complaints Moderator
    • Replied by
    • Complaints Moderator
    • at Dec 18, 23, 07:54:50 AM
    • Serbia Super Hero 1655
    • last active 28 days ago

    Hello Rafael Navarro,

    Unfortunately, we have to mark this complaint as Unresolved because, despite our persistent efforts to find out more about your case, we received no response.

    Thanks for understanding.

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