Casino refuses to honor advertised 110% bonus for first time depositing new players. Offered me bonus if I deposited second time. Yeah right!
Welcome to LiveChat
Derrick Smith
Support Agent
Derrick Smith 17:26
Hello , Welcome To Coin365Bet Online Casino. How May I Help You?
Visitor 17:27
Hi I made my 1st deposit but did't receive bonus
Derrick Smith 17:27
may i know your username?
Visitor 17:27
xxxxx
Derrick Smith 17:27
a moment please
Sorry sir you already play
Visitor 17:28
No where in my acct does it say bonus received % or anything?
Derrick Smith 17:30
what bonus your request sir?
Visitor 17:30
110%
Derrick Smith 17:30
Sir 110% bonus is for first deposit only.
Visitor 17:31
Which this is.
Derrick Smith 17:32
Sir request other promotion the welcome bonus for new member
Visitor 17:33
It's my first time playing here.
Derrick Smith 17:33
Ya sir but you already play
Visitor 17:33
when?
Derrick Smith 17:34
Moment sir.
Sir you might claim other bonus
Which is 30% unlimited
Visitor 17:36
I just set this account up yesterday claiming the 110% bonus why can't I get that?
Derrick Smith 17:36
Unfortunately
welcome bonus only apply for first deposit
We are following system to claim sir
Visitor 17:37
This is my first deposit! When else did I ddeposit?
Visitor 17:38
I just set account up!
Derrick Smith 17:38
Ok sir you might deposit
we apply the welcome bonus for you
Visitor 17:38
TY.
Derrick Smith 17:38
But you need to make a new deposit sir
Cause your account no more balance
Visitor 17:39
Because I never got bonus on my first deposit!
Derrick Smith 17:39
Yes we understanding
Visitor 17:43
See from your system: Registration Time :2019-09-14 11:45:36 and I have .03 in acct!
Derrick Smith 17:43
Sorry Sir we cannot give you 110% welcome bonus because you play your credit already you must report immediately if you did not receive it.
But but in this case sir we will claim for you 110% bonus if you deposit again special only for you.
Visitor 17:44
It should have been credited immediatly since I followed link for the 110% when I signed up.
Is this really a conversation you want me to post all over social media and gambling forums?
Derrick Smith 17:46
Our system never show your bonus sir..but in this case we can give you on your 2nd deposit.
Visitor 17:46
Of course it doesn't show you never gave it>
You really think I am going to deposit AGAIN when you never did what you said first time?
Derrick Smith 17:48
You must report to us before you use the credit sir.if still not use the credi even if next day already we can give but you use already before you report to us.
Visitor 17:49
Nothing says I must do that and why doesn't it credit automatically?
Derrick Smith 17:49
but for you sir we will give 110% bunus even in your 2nd deposit.
sir the welcome bonus must be requested also.
Visitor 17:50
I guess to social media and gaming boards it goes because I am NOT depositing again.
Derrick Smith 17:51
sir sorry because the welcome bonus need to request also because other player they use other bonus.
Visitor 17:52
Following a link advertizing 110% bonus to "set up account now" isn't claiming boinus then what is??
Derrick Smith 17:52
this case sir what we can do for you is give 110% bonus even if on your 2nd deposit original we give only on first deposit but for you we will give.
Visitor 17:53
Let me repeat I am NOT depsoiting again when you won't give what you promised first time.
Derrick Smith 17:54
Sir we cannot give to all members because other members don't want the 1105 bonus because of the rollover we have a lot of promotion and bonus and they have the will to choose.
Visitor 17:55
Really not inteerested in what others do.
Visitor 17:56
Are you going to give me a bonus on my new account first time depositing or not?
Derrick Smith 17:57
Yes sir but we are the costumers have the right to choose which promotion they want.
I'm very sorry sir we cannot give you the bonus we are already accepting to give you 110% bonus even in the 2nd deposit.
Visitor 17:58
Well I will be certain to post this conversation to gaming boards to warn people about your casino's scam.
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