RESOLVED: rollers.io scam

On January 22.01.2023, I contacted the rollers.io casino chat. I asked about the availability of withdrawing money using cryptocurrency. To which I was informed of technical problems and that they would be fixed soon. The next day I contacted again and was informed that the technical problems were still not fixed. I asked the operator to make a request to the managers with the question "Why didn't you send letters to the players about the problem with the withdrawal? Why do you continue to accept deposits using cryptocurrency? After 5 minutes. The operator asks me to check the mail. I open the letter and see that this is an automatic letter about disconnecting my account from bonuses. I ask the operator this is the answer from the manager, to which I receive a response, yes. I conclude that this is a scam. Also, the casino continues to collect deposits. The operator in the chat is completely inadequate. I ask you to influence the casino and call for response operator Claudia.

Hello 4uzhoi34,

Could you please send us your Casino Username via private message and we will reach out to Casino Representative in order to help you with this issue?

Hello 4uzhoi34,

Thanks for sharing your credentials. We will reach out to them to help you finding the best resolution regarding this issue. Please keep you posted.

Hello 4uzhoi34,

We still haven't got any updates on this matter. We will send a reminder email in hopes that we can get a proper information as soon as possible. Please keep an eye on this thread.

Hello 4uzhoi34,

We are still waiting for any feedback regarding this case. Once we get some response we will let you know. Keep an eye on this thread.

The casino is ignoring your requests. This is not respect on their part.

Hello 4uzhoi34,

We've got feedback from them, very soon you will get a reply from Casino Rep here on the forum. Keep an eye on this thread.

Hello everyone!

We are awfully sorry that the player has faced such situation with our casino. 
I'm glad to say that problems with crypto transactions were resolved already. 
The decision of disconnecting player's account from bonuses was a sole casino administration decision. The player can still make deposits, play and withdraw the funds.
As soon as we see that the bonus ratio lowers account will be able to get our bonuses and promotions. 

Thanks you for notifying us! 

Do you think that the casino manager disconnected me from bonuses in response to my appeal, is this normal? They accepted deposits and didn't notify players of a withdrawal issue. Are you saying this is not a scam? Because of this attitude to problems, gambling is in such a mess right now. Casino mistakes are nothing, when players are blocked this is a single case.

Hello 4uzhoi34,

Unfortunately, every casino has its own policy and they have the right to exclude the player's account from receiving bonuses if they notice that bonus ratio is high. Unfortunately, we cannot interfere. As we understood you can normally play and withdraw your funds but without claiming bonuses. 

Hello 4uzhoi34,

We will mark this case as Resolved.