CLOSED [Due to Casino Unresponsiveness]: Bruno Casino

Im having problems with verifying my account with Bruno casino. I used crypto to deposit and they are asking for a screenshot of my 'crypto wallet profile details'. Ive explained several times that crypto wallets don’t have profile details. When a crypto wallet is set up there are no personal details entered. I sent them a PDF showing my deposit. They haven’t responded regarding this, they have just asked me again and again to upload a screenshot of my crypto wallet profile details.

I spoke to live chat and asked them if they can help or explain to the support team that crypto wallets don’t have a profile page, I told them what they are asking for is impossible for me to provide so they are putting me in a very difficult position. Even they didn’t seem to understand and asked me for the page of my wallet that shows my email address or something that proves my wallet belongs to me. Finally they understood that there are no profile details attached to the wallet so they asked for a screenshot of the wallet which I sent. This hasn’t been accepted either & I am back to square one being asked for the profile details of my crypto wallet.

They aren’t listening to me when I say the crypto wallet doesn’t have profile details so im hoping they will listen to you. Please can you help me as im at my wits end now.

Thanks

Hello coughlanm22,

Please provide us with your casino username/ID via private message and we'll contact the casino rep to check your account and provide us with additional information.

Hello coughlanm22,

We are still waiting for your account details. If you wish us to contact the casino representative and inquire about your case please send us your casino username via private message. 

Hello coughlanm22,

Since we never received your username we'll close this complaint due to the submitter's inactivity.

Hello coughlanm22,

Thank you for providing us with your casino credentials, we reopened your complaint now and we're going to contact the casino rep to inquire further about your case. Keep you updated on this thread. 

Hello coughlanm22,

We wanted to update you that we haven't heard back from the casino rep thus far. We will send a reminder in hopes that we'll get a response. Keep an eye on this thread for any updates.  

Hello coughlanm22,

Since we never heard back from the casino reps, we would need to close the complaint due to the casino's unresponsiveness.

If they respond at any time, we will reopen the thread.

Thanks for your understanding.