CLOSED [Due to inactivity of submitter]: Joka VIP Room complaint

Hi, I'm trying to folllow up in regards to multiple withdrawals from the vip jokaroom and I'm not having a response from any department ? 

Hello Stevecook91,

Could you please send me your casino username to private message inbox and we'll ask the Casino Representative to check what's going on. 

Thank you, much appreciated. They have an outstanding amount of $87,000. And have been avoiding me but were more then happy to take my money from me. Lack of communication worries me

Hello Stevecook91,

Thank you for providing us with your casino username. We've sent an email to the Casino Representative and asked him to check what's going on with your withdrawals. Keep you updated.

Hello, I have the same problem. Jokavip seems to be down. I request a 7k withdrawal and I don't have any confirmation... could you help me ?

Hi, 

did you ever receive your funds from

joka room ? 

It's not right! They are always happy to take our money but when it's reversed they want to have no part in helping. Why is this happening

Hello Roughtway,

Could you please send me your casino username to private message inbox and we'll try to get in touch with the Casino Representative.

hey steve yes they all the time did pay me with no problem at all... first time stuff happen, it seems they have some technical issues but it is been 2 days since the casino is offline...

Hello Roughtway,

Thank you for providing us with your casino username. We've sent them an email. As soon as they get back to us, we'll let you know. 

I too have found it strange that the casino has been down for maintenance for 2 days now with no indication of when it will be back up and running... will it be back working anytime soon?

Hello Jadekon,

We haven't received any info from Joka VIP Room yet. We don't know for how long their site will be down.  As soon as we find out what's going on, we'll post an update in this thread.

Can  someone find out when it will be back from maintenance, never takes this long 

Hello Bonniecook,

Please refer to my previous post in this thread.

Hi,

ive had the same problem. I’ve noticed JokaVip has been down the past 2 days for maintenance issues - which they never take this long. I also am trying to withdraw $40k. I’ve sent an email to my VIP host, however haven’t heard a response

Hello JABBER18,

Please send me your casino username to private message inbox and we'll try to get in touch with the Casino Representative.

Hello JABBER18,

Thanks for providing us with your casino username. We've sent an email to the Casino Representative. As soon as we hear back from them, we'll let you know.

I emailed my VIP host twice - one yesterday and another today and also no reply - starting to make me think that they may not reopen which I will be shattered if that's the case. Hope you hear something back regarding your winnings matey! 

Hello guys, I called them, and they are saying they are hopping everything will be back online in the next few hours, max 24hours. Apparently they had a massive IT issues. 

They hold different online casino through the world, and also operated in different country. I'm french myselr but live in australia. They have a french casino too, and also regulated over there. You guys can contact them here if you need.

(1-800-821-427)

One of my mate back in France stream live his gamble experience, and have 3 to 5 thousands viewers daily so I'm guessing they are legit on their saying. He assured me they have technical issues.

Cheers legend! Hopefully by the afternoon, we'll be back in action and their word will be true

I know mate. I won big time, last sunday on the crazy timeba 5000x on 5$... 25k, went down to 20k and wanted to withdrawal. And the site went down, I was so scared. In the past they all the time paid me, they got millions of players. For them it is a drop in the water. So, hopefully we all be fine when it is back online. Try to give them a call and let me know what they are telling you.

Thanks so much mate.

I was kinda panicking over here. 

So was I. I'm waiting till 6.00pm sydney time, and then I will call back. If it is not back on.

Yeah sweet. I’m from Sydney too. If it’s not online at 6pm - let us know via the chat what they say. Cheers

Could someone tell me what's going on with jokaviproom 

No worries mate. My wife called too, and they said the same. Hopefully we will know more in the next 24h 

I'm having the same problem. I'm waiting for a withdrawal. But it's "closed for maintenance " for 2 days now. 

I am also trying to follow up on a withdrawal request. No reply to emails nothing. It has been 3 days now. 

I also called them. He told me to check the casino every hour and it shouldn't be too much longer. I sent an email today and it bounced. Got a bit scared there

They got millions of players throughout Europe, and other country I doubt they will loose all their clients on that... taking our withdrawal would be bad for them on the long run... they propably have some issues... it did happen almodt 2 years ago for about 3 days. Shit happen I guess. But hopefully we will all be fine. 

Same issue here ! I have money I withdrew 5 days ago and Joka VIP Room is down ! 

I request help in resolving this issue ! 

I have emailed them to no avail

What is happening? 

very worried 

Don't worry I had them over the phone they are having technical issues, if you look back on those post you can see the phone number, feel free to call them to see by yourself. They will get back online soon, the 3 peoples I spoke to garabtit the site will be back on in maximum 48h

Thanks to everyone providing reassurance

some sleepless nights, let me tell you ‍♂️

We are all in the same **** mate I had the biggest win in my life, I hope everything will be back on soon !!!

It seems their email don't work either they are boucing back... do you guys have a vip manager ?

Mine is Sina, but she is not getting my email....

I'm having the same problem with JokaVip. 

I just called again, the lady told me not to worry, they are reboot the website and the coding. It should be back on in a few hours. I asked about the email boucing back and she said because everything is down they can not access the inbox on their website. Apparently the technical team are working on it. They had to have them coming over for night shift but everything should be fine ! 

We will all feel better when things are back to normal.

Me too what's happened ?? Is there another Web address created for them ?

Hi I was wondering if there's any way of getting information on my withdrawal it was due a few day ago they sent me an email requesting a statement so they can transfer funds but there site was under maintenance I emailed the a few times with the statement and my personal consultant and still heard nothing or received my withdrawal any help would be appreciated. Thought I'd edit msg as I read last posts after I posted this and hopefully they're back sooner the better cheers guys

Just wait till the website is back online, you can also call them on the number I posted earlier. We all in the same situation, we just got to be patient...

I've been trying to login to the site. I've tried through a few different avenues and it says it's been blocked to Australian users

Yes this is the reason why I guess. They issues likes that in the past, and just changed from .com to .info and then .live so it will be back at some point. But then the french version of it italian and german are also closed. So they will be back, we will if tomorow they will be back on.. 

We just need to be patient and hopefully getting our money.

Yes thanks for the reassurance. I will just be patient and wait ☺️

I spoke to them over the phone regarding the outage. It's confined that they're still down so we can just keep checking in. Let's keep each other posted

If some of you want to play on a very good websitz with more provider private message me. This other casino is in crypto currency but you get your money in less than 3 mins when you withdrawal. And you will neee a VPN. Let me know if you want information

I am a vip also and emailed the vip manager email has bounced back I have sent several emails over the past 2 years and they have never bounced, I'm thinking maybe casino shutdown 

Hey guys, I just called them again. Then again they assured me the casino will be back online as soon as they have fix the problems they had.

Feel free to call them if you want and let us know what they told you guys.

1800821427

Hello Roughtway,

Thanks for the update! Hope everything will be sorted out soon.

We still haven't received a reply from them, but as soon as we have some news, we'll let you know.

hi, does anyone know whether Joka Casino will be changing their url please?